Ordered a wig from Sweet Gai & I'm having issues with the sellers messages. The seller...

GetHuman-dbines's customer service issue with Aliexpress Service from November 2018

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The issue in GetHuman-dbines's own words
Ordered a wig from Sweet Gai & I'm having issues with the sellers messages. The seller has told me false information twice & I want to cancel my order immediately. I never received the wig. I was provided tracking * **********. Per the tracking * it was shipped back to China because it was addressed to Nygel Smith & my name is Domonique Bines.*I told Sweety Gai & she*he told me they put the wrong name on the pkg & told me to call DHL. DHL said tracking * ********** was in route & I'd receive the pkg Fri afternoon.*Then I received a message from the seller stating my new tracking * is **********. When I tracked it I was told this was for Nygel Smith & its been on hold since ********.
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Aliexpress Service

Customer service issue
Reported by GetHuman-dbines
Nov 1st, 2018 - a mon ago
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Nov 1st 10:29pm