I'm trying to get a refund. I sent a defective product back to the seller a month ago...

GetHuman1375269's customer service issue with Aliexpress Service from October 2018

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The issue in GetHuman1375269's own words
I'm trying to get a refund. I sent a defective product back to the seller a month ago. I contacted Live Chat for about **(!) times, I gave them my shipping receipt, they say that I should wait "the refund request result" but nothing happens, I contact them again and again and no result. These representatives doesn't do anything at all, they just talk. Please help me to get my refund. It's ***$ product, not a cheap joke. The order number is: ************** Please help me!!!
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Aliexpress Service

Customer service issue
Reported by GetHuman1375269
Oct 19th, 2018 - a mon ago
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GetHuman1375269 started working on this issue
Oct 19th 1:41pm
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Oct 19th 1:41pm