Order number ****************This item arrived with me. But it is so much smaller than...

GetHuman1368671's customer service issue with Aliexpress Service from October 2018

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The issue in GetHuman1368671's own words
Order number ****************This item arrived with me. But it is so much smaller than described by the supplier.**I have been in contact with the supplier several times and they have offered me a $* refund against a price of $**! This is disgraceful. **When I ordered in good faith I understood I could return free of charge for a full refund. **Can someone at Aliexpress please help me as it doesn't look like the supplier will.
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Aliexpress Service

Customer service issue
Reported by GetHuman1368671
Oct 18th, 2018 - a mon ago
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Seen by 2 customers so far
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Timeline
GetHuman1368671 started working on this issue
Oct 18th 11:47am