I bought a golf laser rangefinder on August ** ****.*it arrived quickly (*********) an...
GetHuman1154042's customer service issue with Aliexpress Service from September 2018
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I bought a golf laser rangefinder on August ** ****.*it arrived quickly (*********) and recorded as received the same day , but on testing it , it was not fit for purpose as it could not detect a **mm television mast at ***metrs.*my existing rangefinder can still detect a **mm golf flagpole at ***metres.*I contacted the seller and they said I should RETURN THE ITEM. This I did using recorded delivery via UK Royal Mail to the exact address that the seller provided. China postal services attempted to deliver the item TWICE without success.*eventually the seller says the item is in China and that I should ask for a refund.*But since the order has been RECEIVED for more than ** days I cannot open a dispute.*The Aliexpress Order number: *************** and the history of messages between the seller and myself are all there.*I would be grateful if you could advise me if there is any way that I can proceed with in order to receive a refund**thank you
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