I tried to drop-off my parcel at two drop-off points listed in the document sent by you...

GetHuman-yvette_w's customer service issue with Aliexpress Service from September 2018

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The issue in GetHuman-yvette_w's own words
I tried to drop-off my parcel at two drop-off points listed in the document sent by you. Both drop-off points tried to scan the bar code and told me that it was not in the system and that they can therefore not send my parcel. I already sent an email about this to *****@***.com *.* weeks ago, but I have not received a reply.** Can you please help me, because now I cannot not send my phone to France to get it checked. And it will take longer to get my phone back.**Can you check whether the barcode is actually activated? Because I need to send my parcel to France within ** days, but the drop-off points (listed in the PDF) are not accepting my parcel. I have attached the PDF document that I have received from you, and I followed all the instructions. I hope you can help my further with this problem.**Please find my warranty information below:**Warranty contract number : *****************Device covered by the warranty : SMARTPHONE * OUKITEL * Mix * *GB **GB**IMEI of the device covered : *****************Claim reference number : X*********

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Aliexpress Service

Customer service issue
Reported by GetHuman-yvette_w
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4143 others
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GetHuman-yvette_w started working on this issue
Sep 15th, 2018 8:26am