I tried to drop-off my parcel at two drop-off points listed in the document sent by you...
GetHuman-yvette_w's customer service issue with Aliexpress Service from September 2018
2 views | 4143 similar | 0 following
Help with my Aliexpress Service issue
First: share to improve GetHuman-yvette_w's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-yvette_w's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-yvette_w will want to follow the link below to head to their help center. We will check on GetHuman-yvette_w later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-yvette_w may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-yvette_w's own words
I tried to drop-off my parcel at two drop-off points listed in the document sent by you. Both drop-off points tried to scan the bar code and told me that it was not in the system and that they can therefore not send my parcel. I already sent an email about this to *****@***.com *.* weeks ago, but I have not received a reply.** Can you please help me, because now I cannot not send my phone to France to get it checked. And it will take longer to get my phone back.**Can you check whether the barcode is actually activated? Because I need to send my parcel to France within ** days, but the drop-off points (listed in the PDF) are not accepting my parcel. I have attached the PDF document that I have received from you, and I followed all the instructions. I hope you can help my further with this problem.**Please find my warranty information below:**Warranty contract number : *****************Device covered by the warranty : SMARTPHONE * OUKITEL * Mix * *GB **GB**IMEI of the device covered : *****************Claim reference number : X*********
GetHuman-yvette_w did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman-yvette_w fixed the problem
We are waiting for GetHuman-yvette_w to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.