I received my order of a cellphone, I've been trying to explain that it doesn't work, t...

GetHuman-me_gregg's customer service issue with Aliexpress Service from August 2018

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I received my order of a cellphone, I've been trying to explain that it doesn't work, the phone does not power on regardless of trying different chargers and cords. There is no physical damage to the phone so how do I take a picture of that? I've been trying to find a way to return it for a refund but the seller refuses to give me a return address. I've been talking to the manufacturer for trouble shooting and they have determined that the phone should be returned to the selle
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Aliexpress Service

Customer service issue
Reported by GetHuman-me_gregg
Aug 28th, 2018 - 3 mons ago
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GetHuman-me_gregg started working on this issue
Aug 28th 2:07pm