Hello my order* ************** is currently in dispute, I am getting confused and frust...

GetHuman-me_gregg's customer service issue with Aliexpress Service from August 2018

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The issue in GetHuman-me_gregg's own words
Hello my order* ************** is currently in dispute, I am getting confused and frustrated, I purchased a cell phone from one of the sellers, upon arrival there was no damage to the package, when opened the cell phone would not turn on, absolutely no power indicators even after trying several chargers and charging cables. Your judgement says reason invalid for both "Phone cannot turn on" as well as "Phone cannot charge"*I don't understand this.*AliExpress proposal was "Return goods & refund (CA C$ ***.**)*proposal * was "refund Only (CA C$ *.**)"*None of this makes any sense! I have to pay to return this Item, the cheapest method will cost me $ **.** Canadian. Why am I paying this unacceptable price to return a product that does not work?*This whole transaction has been the worst experience purchasing anything online.*the seller thinks that I should take the cell phone to a local repair shop to get it fixed at my expense!*This is ridiculous!*What am I supposed to do ?

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Aliexpress Service

Customer service issue
Reported by GetHuman-me_gregg
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3436 others
0 customers following this

Timeline

GetHuman-me_gregg started working on this issue
Aug 28th, 2018 12:49pm

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