I ordered * e-stem machines from China. Only one arrived, just this week. The address...

GetHuman-aculore's customer service issue with Aliexpress Service from August 2018

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The issue in GetHuman-aculore's own words
I ordered * e-stem machines from China. Only one arrived, just this week. The address label print was so faint (the ink cartridge needed to be changed in the printer, obviously) that the address was almost IMPOSSIBLE to decipher it was so light...someone had written in ink the actual address: **** SW *** PL, and that is how ONE of the machines made it to me. The other is lost. My order number is: Order Number:****************Status:*The seller has shipped your order*Reminder:*Your order should arrive within **-** Days, Factors such as delayed logistics and customs clearings may have an impact on the delivery time. **. If your order does not arrive on ****-**-** , you can apply for a refund by opening a dispute. **. To extend the Buyer Protection for this order, please click here . I copied this from the email I got from you.
GetHuman-aculore did not yet indicate what Aliexpress Service should do to make this right.
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How GetHuman-aculore fixed the problem
Someone came this AM with the *nd package (I ordered *, and only received one ). I don't know how it happened that they packed the * devices separately, and they came a week apart, even though they were shipped out the same day. I don't have any idea what happened, but am glad I got it!
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Aliexpress Service

Customer service issue
Reported by GetHuman-aculore
Aug 17th, 2018 - a yr ago
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Seen by 6 customers so far
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GetHuman-aculore started working on this issue
Aug 17th, 2018 5:09pm
GetHuman-aculore indicated the issue is not fixed yet.
Aug 17th, 2018 6:35pm
GetHuman-aculore confirmed the issue is fixed. Hooray!
Aug 18th, 2018 4:34pm