I placed an order for hair and used an Ali express new user coupon. However a different...

GetHuman-janinext's customer service issue with Aliexpress Service from August 2018

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The issue in GetHuman-janinext's own words
I placed an order for hair and used an Ali express new user coupon. However a different user has logged into Ali express on the same computer (but with a different email) so they said that my order was a security issue. They closed my order and now I have to wait *-** business days to receive my money back, even though the order was closed immediately. I need this order as soon as possible though, and by the time my money is refunded it will be too late. I was wondering if it is possible at all to either reprocess my order without the coupon or to be given my refund as a credit immediately so that I can repurchase my order. I have spoken to a live chat representative and they have given me no help and just keep telling me to wait for my refund. Please help me receive my order as soon as possible. Thank you. Order number: ************** placed August **, **** at **:**
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Aliexpress Service

Customer service issue
Reported by GetHuman-janinext
Aug 17th, 2018 - a yr ago
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GetHuman-janinext started working on this issue
Aug 17th, 2018 1:24am
GetHuman-janinext indicated the issue is not fixed yet.
Aug 17th, 2018 3:28am
GetHuman-janinext indicated the issue is not fixed yet.
Aug 17th, 2018 3:29am