Hello, i have ordered shoes from AliExpress and the shoes arrived and the glue was unst...

GetHuman-penchev's customer service issue with Aliexpress Service from August 2018

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The issue in GetHuman-penchev's own words
Hello, i have ordered shoes from AliExpress and the shoes arrived and the glue was unstuck all around. I have contactes the seller and he agreed to refund me but i have to send the shoes back to China. The cost to send the shoes will exceed the cost of the actual shoes. I dont see why i should pay for anything when its not my fault that there are poor qualiry product. I have done nothing wrong but wanted to have new shoes which i can wear straight away and not beign told to take them to the local shoe repair shop. Im absolutely disgusted about the way you handle this. At the end of the say i will lose money to send the shoes back and the seller will have his product. Why should i lose money when i have no fault of mine at all???*With you policy in trading in the UK im entiteled to return any good and be fully refunded. Not refunded after i spend £*** for postage. Hows gonna refund my money for the postage??? Why i should be out of pocket because somebody sells **** products and you clearly do not care about your customers!!!!!
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Aliexpress Service

Customer service issue
Reported by GetHuman-penchev
Aug 10th, 2018 - 7 mons ago
I have an issue with Aliexpress Service too
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Seen by 10 customers so far
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GetHuman-penchev started working on this issue
Aug 10th, 2018 7:42pm
GetHuman-penchev indicated the issue is not fixed yet.
Aug 11th, 2018 6:40am
GetHuman-penchev indicated the issue is not fixed yet.
Aug 11th, 2018 1:22pm
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Aug 11th, 2018 1:33pm
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Aug 11th, 2018 8:46pm
GetHuman-penchev indicated the issue is not fixed yet.
Aug 13th, 2018 8:53pm