I placed a order last month and it arrived a few days later. The merchandise cost was a...

GetHuman842223's customer service issue with Aliexpress Service from July 2018

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The issue in GetHuman842223's own words
I placed a order last month and it arrived a few days later. The merchandise cost was a total of ***$ . When the product arrived it was NOT as described , it was damaged , hair was falling out , just completely unbelievable. I opened a dispute with the seller to get my money back because I was no longer interested in the product . The seller only offered me not even half of what I paid for the merchandise back and I told her that’s unacceptable I want a FULL refund no exceptions! It’s been almost a month I have been contacting the seller she is no longer writing me back , I HAVENT received a refund or even a conclusion to my despute . AliExpress stepped in and said if I keep the merchandise I only get **$ back , but if I return I get back my full ***$ payment . Ok that’s fine ! But the SELLER is suppose to pay for the shipping back fee not me , but yet I have still received no money. Now I just was my full refund back no exceptions I’m done with waiting and I’m done with the vendor. I will keep writing bad reviews if I do not receive my refund I’m a timely manner because this is rediculous
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Aliexpress Service

Customer service issue
Reported by GetHuman842223
Jul 2nd, 2018 - a yr ago
I have an issue with Aliexpress Service too
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Seen by 1 customer so far
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Timeline
GetHuman842223 started working on this issue
Jul 2nd, 2018 4:49pm