I placed a order last month and it arrived a few days later. The merchandise cost was a...

GetHuman842223's customer service issue with Aliexpress Service from July 2018

1 view
1635 similar
0 following
Help with my Aliexpress Service issue
First: share to improve GetHuman842223's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman842223's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman842223 will want to follow the link below to head to their help center. We will check on GetHuman842223 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman842223 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman842223's own words
I placed a order last month and it arrived a few days later. The merchandise cost was a total of ***$ . When the product arrived it was NOT as described , it was damaged , hair was falling out , just completely unbelievable. I opened a dispute with the seller to get my money back because I was no longer interested in the product . The seller only offered me not even half of what I paid for the merchandise back and I told her that’s unacceptable I want a FULL refund no exceptions! It’s been almost a month I have been contacting the seller she is no longer writing me back , I HAVENT received a refund or even a conclusion to my despute . AliExpress stepped in and said if I keep the merchandise I only get **$ back , but if I return I get back my full ***$ payment . Ok that’s fine ! But the SELLER is suppose to pay for the shipping back fee not me , but yet I have still received no money. Now I just was my full refund back no exceptions I’m done with waiting and I’m done with the vendor. I will keep writing bad reviews if I do not receive my refund I’m a timely manner because this is rediculous
GetHuman842223 did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman842223 fixed the problem
We are waiting for GetHuman842223 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Aliexpress Service's attention and get better help faster. Tap below to get started.
Having Aliexpress Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman842223 fixes it.
This email address isn't valid

Aliexpress Service

Customer service issue
Reported by GetHuman842223
Jul 2nd, 2018 - a yr ago
I have an issue with Aliexpress Service too
Not resolved
Seen by 1 customer so far
Similar issue to 1635 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman842223 started working on this issue
Jul 2nd, 2018 4:49pm