I want a PARTIAL refund for goods not delivered.

GetHuman-cliveel's customer service issue with Aliexpress Service from June 2018

Help with my Aliexpress Service issue
The issue in GetHuman-cliveel's own words
I ordered a * unit item and received only *. I am trying to get a PARTIAL refund for the goods not sent. All Aliexpress need do is LOOK at the web site and see the pricing structure for the UNIT of three that I purchased and the single unit which is all I received. ... I cannot seem to get you to understand that I PAID for one pack of three units $US*** as per the web site. I was set a single unit $US*** . All I want is a partial refund of the difference. Order ****************
I paid for * units and received only *. LOOK at the web site. The seller has finally admitted that they made an error. I no longer want the other * units as size is too small. Therefore a PARTIAL refund is appropriate.
All I am asking for is a PARTIAL refund for the goods not received.. I do NOT want the other * units sent as they are too small and do not work for me.
Dealing for several years now with Aliexpress
Tried to communicate with seller to get a PARTIAL refund.
How GetHuman-cliveel fixed the problem
Try to get the issue understood. I found the chat line was the best way to do this
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Aliexpress Service

Goods
Customer service issue
Reported by GetHuman-cliveel
Jun 24th, 2018 - 3 years ago
Fixed
GetHuman-cliveel shared how to fix
Seen by 12 customers so far
Similar issue to 1364 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-cliveel started working on this issue
Jun 24th, 2018 6:19am
GetHuman-cliveel indicated the issue is not fixed yet.
Jun 24th, 2018 8:08pm
GetHuman-cliveel indicated the issue is not fixed yet.
Jun 25th, 2018 8:16am
GetHuman-cliveel indicated the issue is not fixed yet.
Jun 25th, 2018 9:44am
GetHuman-cliveel indicated the issue is not fixed yet.
Jun 25th, 2018 8:03pm
GetHuman-cliveel indicated the issue is not fixed yet.
Jun 25th, 2018 8:13pm
GetHuman-cliveel indicated the issue is not fixed yet.
Jun 25th, 2018 10:44pm
GetHuman-cliveel confirmed the issue is fixed. Hooray!
Jun 27th, 2018 9:45am

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