Is Aliexpress and Alibaba the same on May **nd and **rd my bank told me you guys took o...

GetHuman753676's customer service issue with Aliexpress Service from June 2018

1 view
 | 
647 similar
 | 
0 following
Help with my Aliexpress Service issue
Before contacting them, items GetHuman753676 may need:
Name, Email, Phone number or other identifying information
GetHuman753676's next move: go to the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman753676 will want to follow the link below to head to their help center. We will check on GetHuman753676 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman753676's own words:
Is Aliexpress and Alibaba the same on May **nd and **rd my bank told me you guys took out $*** for a night vision monocular I never received the night vision monocular because it was never put in the mail what you guys took $*** off of my credit card then I just got a email from AliExpress saying about a $*** night vision camera I sent it back because it did not work and yes you did give me that credit back I am talking solely about $*** night vision scope placed on the **nd and you took the money out of my bank account on May **rd **** please look into this matter and help me it was never put in the mail to DHL deliveries they told me therefore there is no tracking number you guys open the claim on it or dispute and then close the dispute please I'm begging you look into this matter for me thank you sincerely William Brown you can contact me by phone is * ***-***-**** or my email is William Brown *****@ gmail.com please help me in this matter ASAP you guys are confusing it with a different order thank you very much sincerely William Brown
I trust that Aliexpress Service will make this right and come up with a resolution that is fair.
Help with my Aliexpress Service issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Aliexpress Service's attention and get better help faster. Tap below to get started.
Having Aliexpress Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Aliexpress Service email you?
This email address isn't valid
Follow this issue
See how GetHuman753676 fixes it.
This email address isn't valid

Aliexpress Service

Customer service issue
Reported by GetHuman753676
Jun 6th, 2018 - 2 mons ago
I have an issue with Aliexpress Service too
Not resolved
Seen by 1 customer so far
Similar issue to 647 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman753676 started working on this issue
Jun 6th 1:43am