Is Aliexpress and Alibaba the same on May **nd and **rd my bank told me you guys took o...

GetHuman753676's customer service issue with Aliexpress Service from June 2018

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The issue and preferred resolution, in GetHuman753676's own words:
Is Aliexpress and Alibaba the same on May **nd and **rd my bank told me you guys took out $*** for a night vision monocular I never received the night vision monocular because it was never put in the mail what you guys took $*** off of my credit card then I just got a email from AliExpress saying about a $*** night vision camera I sent it back because it did not work and yes you did give me that credit back I am talking solely about $*** night vision scope placed on the **nd and you took the money out of my bank account on May **rd **** please look into this matter and help me it was never put in the mail to DHL deliveries they told me therefore there is no tracking number you guys open the claim on it or dispute and then close the dispute please I'm begging you look into this matter for me thank you sincerely William Brown you can contact me by phone is * ***-***-**** or my email is William Brown *****@ please help me in this matter ASAP you guys are confusing it with a different order thank you very much sincerely William Brown
I trust that Aliexpress Service will make this right and come up with a resolution that is fair.
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Aliexpress Service

Customer service issue
Reported by GetHuman753676
Jun 6th, 2018 - 2 mons ago
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GetHuman753676 started working on this issue
Jun 6th 1:43am