Not happy seller refusing to assist me

GetHuman850627's customer service issue with Aliexpress Service from July 2018

Help with my Aliexpress Service issue
The issue in GetHuman850627's own words
Trying to use it ... I tried to use the test unit and all cables were showing as clone even a brand new cable I purchased through Apple dealer but all show mixed results but seller keeps stating hen needs test results from data line * test and saysbhenask me many times to perform test but the unit is not branded I can not find info on how to perform data line *!test but seller keeps telling I need to show the results on data line *!i asked many times how do I perform this test as I not get user guide after asking over ** times to show me how to perform the test he said I showed you along time ago how to do it but I never receive this info and dispute over soon and if I can’t provide data line * test result dispute will not be honoured as I never did what seller request*And even on the product page he sells it it says comes with user guide
They don’t realise I need assistance as I never received usernguide
Just want to be able to use this device or get refund
I have been using aliexpress for quite a few years now with very little problems
Tried contacting several times still same response*Need dataline *!test
How GetHuman850627 fixed the problem
Stood my ground don’t back down if you know your right
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Aliexpress Service

iPhone data cable xhecker
Customer service issue
Reported by GetHuman850627
Jul 5th, 2018 - 4 years ago
Fixed
GetHuman850627 shared how to fix
Seen by 9 customers so far
Similar issue to 1728 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman850627 started working on this issue
Jul 5th, 2018 10:30am
GetHuman850627 indicated the issue is not fixed yet.
Jul 5th, 2018 11:37am
GetHuman850627 indicated the issue is not fixed yet.
Jul 5th, 2018 11:54am
GetHuman850627 indicated the issue is not fixed yet.
Jul 5th, 2018 12:05pm
GetHuman850627 indicated the issue is not fixed yet.
Jul 5th, 2018 12:16pm
GetHuman850627 confirmed the issue is fixed. Hooray!
Jul 8th, 2018 9:51pm