I ordered a product and never received it. The seller is refusing to help me in any way...

GetHuman-juliabis's customer service issue with Aliexpress Service from May 2018

Help with my Aliexpress Service issue
The issue in GetHuman-juliabis's own words
It's not fixed and I still need help getting the product I paid for ... I ordered a product and never received it. The seller is refusing to help me in any way. All u want is the product I paid for. But the seller is refusing to do anything and telling me to contact the post office. I should not have to do that it's not my responsibility to do that it's the seller's responsibility to make shure I get the product I paid for that's why they have sellers protection.
I want the product I paid for
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Aliexpress Service

Customer service issue
Reported by GetHuman-juliabis
May 23rd, 2018 - 6 mons ago
I have an issue with Aliexpress Service too
Fixed
Seen by 9 customers so far
Similar issue to 579 others
0 customers following this
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Timeline
GetHuman-juliabis started working on this issue
May 23rd 11:02pm
GetHuman-juliabis indicated the issue is not fixed yet.
May 24th 12:21am
GetHuman-juliabis indicated the issue is not fixed yet.
May 24th 12:22am
GetHuman-juliabis indicated the issue is not fixed yet.
May 24th 12:22am
GetHuman-juliabis indicated the issue is not fixed yet.
May 24th 2:19am
GetHuman-juliabis indicated the issue is not fixed yet.
May 25th 3:19am
GetHuman-juliabis indicated the issue is not fixed yet.
May 27th 7:15pm