I need to resolve a matter I have with one of AliExpress sellers (THREE MEN *Ms. Zhuang...

GetHuman-dayanas's customer service issue with Aliexpress Service from May 2018

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I need to resolve a matter I have with one of AliExpress sellers (THREE MEN *Ms. Zhuang) My husband purchase on February of **** a wedding set from them and he paid $***.** I didn’t like the set and requested to exchange the set for an engagement ring I liked that cost $***.** the seller had provided coupons totaling $**.** so we decided to return the set of ring in exchange for the solitaire. We had to pay $*** to send the seller the rings via UPS. Plus a $** money order (an extra fee from the seller due to our inconvenience$ The seller received the package and the money order but we didn’t get our ring. My husband and I repeated our vows in our country without my ring. I have contact the seller and AliExptess several times (accumulating three different claim numbers that never went any where) I desperately ask for help since we invested so much on this ring. I have all the information required (paperwork) that I have submitted to AliExptess in several occasions to resolve this matter. I simply want the seller to send me the engagement rin (which is a * carat man made Diamond in **K gold) or a full refund. If anyone in this company can find me a way to solve this problem I would be very grateful. I thank you in advance for looking into this matter. My cell number and best contact number is: (***) ***-****
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Aliexpress Service

Customer service issue
Reported by GetHuman-dayanas
May 22nd, 2018 - 6 mons ago
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