Received product, set it up, and when I was ready to print I tried to insert the SD Car...

GetHuman-bigbizz's customer service issue with Aliexpress Service from May 2018

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The issue in GetHuman-bigbizz's own words
Received product, set it up, and when I was ready to print I tried to insert the SD Card into the slot and there was nothing in the slot to accept the SD card.*I turn the unit over to see if I could see anything and there was something rattling in the top of the unit.**ali Express Customer Rep actually questioned me as to what happeden after I ecplained it in detail and sent a photo.**I would appreciate a response **Please issue an RMA and send me a NEW Biqu Magician***Gene Brignola
GetHuman-bigbizz did not yet indicate what Aliexpress Service should do to make this right.
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How GetHuman-bigbizz fixed the problem
The company is sending a replacement part and a video on how to install.
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Aliexpress Service

Customer service issue
Reported by GetHuman-bigbizz
May 21st, 2018 - 6 mons ago
I have an issue with Aliexpress Service too
Fixed
GetHuman-bigbizz shared how to fix
Seen by 5 customers so far
Similar issue to 314 others
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Timeline
GetHuman-bigbizz started working on this issue
May 21st 10:00pm
GetHuman-bigbizz indicated the issue is not fixed yet.
May 23rd 10:11am
GetHuman-bigbizz confirmed the issue is fixed. Hooray!
May 25th 11:07am