A customer of mine has ordered a product over a month ago and has not received it. When...

GetHuman-amaezjal's customer service issue with Aliexpress Service from May 2018

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The issue in GetHuman-amaezjal's own words
A customer of mine has ordered a product over a month ago and has not received it. When I contacted the suppliers they keep telling me I have the wrong seller but I screenshotted a picture of the name to prove Im messaging the right supplier. I just want my shipment that should have been here a long time ago. The only thing i was given was the tracking number -***********************. Ive contacted the postal office they said they havent received it. This is a urgent matter thats upsetting me as well as my customers. Please I just need the shipments.
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Aliexpress Service

Customer service issue
Reported by GetHuman-amaezjal
May 8th, 2018 - a yr ago
I have an issue with Aliexpress Service too
Not resolved
Seen by 2 customers so far
Similar issue to 390 others
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Timeline
GetHuman-amaezjal started working on this issue
May 8th, 2018 3:00am
GetHuman-amaezjal indicated the issue is not fixed yet.
May 8th, 2018 3:02am