Alibaba Customer Service Issues

Hello, I recently purchased a red sweatpant on AliExpress on January 5, [redacted], and made the payment the same day using my debit card. However, when I tried to log into my account using my phone number, I received an error message. I have followed all the instructions provided for help, including sending screenshots, but have not been able to resolve the issue. Unfortunately, I do not have the order number or the vendor's name, making it impossible for me to file a complaint. I wish to cancel the order as I have not been contacted by the seller, and I am unable to view my order when logged in with my email address. Please arrange for a refund. For reference, the first six numbers of my payment card are [redacted], and the last four numbers are [redacted]. Thank you.

Fraudulent Listing on Website - False Providers with Fake Logistics Company Counterfeit identities... The provider was Irene Harrison from Vivanova Limited at [redacted]1 and a Gerry John under Affordable Collection Groups. This provider has forged IDs and certificates, as well as false logistics company information on your website. The ID was under Kenneth Schoenfeld, which is also fake, as well as a Mr. Roy Cameiro, also forged. Please respond, we have documentation available. Please provide contact details including address and recipient. This is urgent; we have been scammed twice already. For further information, please refer to the email below.

Help Needed with Incorrect Order Delivery Order Number: [redacted] We received the wrong car model after waiting for 7 months. We ordered the ZBEV [redacted] in red, but a white model was delivered instead. We are seeking a refund of 10,[redacted] US dollars due to this error. The seller has been unresponsive and has failed to deliver the correct vehicle. Please address this issue promptly as we have been misled by the seller. I am unable to resolve this problem through the Alibaba Program due to Error [redacted]. It is crucial that we recover our funds as the seller has engaged in fraudulent activities. Your assistance in obtaining the refund is greatly appreciated. Email: [redacted] Thank you, Ria Request for Refund and Documents I have been attempting to acquire the car since May [redacted]. The seller has been uncooperative and has not fulfilled their promises. We are willing to accept the vehicle if we receive a partial refund of 5,[redacted] Euros along with the necessary documents by Monday, 11.01.[redacted]. Failure to do so will result in us demanding a full refund of 10,[redacted] Euros via Alibaba. Please address this matter promptly and provide the necessary assistance. We have lost trust in the seller and seek a resolution to this ongoing issue. Peter Gerst Account: DE[redacted][redacted] Swift-BiC: SOLADES1suw Thank you for your help, Ria Kurz Urgent Assistance Needed I am seeking clarification on whether the refund will come from Alibaba or directly from the seller. Your help in resolving this matter is greatly appreciated as I have been facing this issue since May [redacted]. Thank you for your prompt attention to this matter. Kind regards, Peter Gerst

I purchased a Polaris 4 [redacted] EPS UTV from Northwoods Maple Farm LLC and owed them $[redacted]. I sent a money order and then lost contact with them. When I called, I was informed there is no Alibaba store at that location in Wisconsin. The person I spoke to mentioned returning my money order. I am hoping for a resolution to ship the UTV once the money order is returned. The whole process of purchasing this UTV has been challenging and time-consuming. Any assistance in locating their actual address and contact number would be helpful. Respectfully, Randall R.

I placed an order for a car in May [redacted] for delivery within 28 days. However, the car did not arrive until October [redacted]. After several delays and discrepancies with the delivery, I am now seeking a refund of 10,[redacted] US dollars. The seller initially offered a partial refund and then a discount if I accepted a different car model, which was not what I ordered. Despite accepting the change, I am still waiting for the 7,[redacted] US dollars refund promised by the seller. I have reached out to them and Alibaba for assistance but have not received a resolution. This experience has been frustrating, and I would appreciate any help in resolving this matter promptly. Thank you, Ria.

I attempted to purchase a Polaris 4 [redacted] UTV for $[redacted] USD from Northwoods Maple Farm LLC, a Gold supplier in Merill, Wisconsin, USA, with the Alibaba ID: us[redacted]27sbsa.trustpass. I made a partial payment to Ms. Elisa Warner using Venmo. I sent a money order to the Wisconsin address of Northwoods Maple Farm LLC to complete the transaction. I tried to send the remaining $[redacted] via Western Union or Moneygram, but both were shut down. Ultimately, I sent the last $[redacted] via Money Order, after which the supplier disappeared. Unfortunately, I am now at a loss for all my funds and have been unable to get assistance from Alibaba. Filing a complaint on their platform has proven difficult, and contacting Alibaba UDA Customer Service only leads to voicemail with no follow-up.

Hello, I recently placed an order on aliexpress.com for 3 packages. The Order IDs are as follows: Order ID: [redacted][redacted] Order ID: [redacted][redacted] Order ID: [redacted][redacted] I reside in Norway, and I have encountered an issue related to a recent tax regulation implemented by the Norwegian government. This regulation requires consumers to pay taxes at the time of purchase from online stores like aliexpress, due to agreements with major global internet retailers. The purpose is to ensure that taxes are settled during the online transaction to avoid additional invoicing from carriers like DHL or FedEx upon delivery. The standard tax rate in Norway is 25%, which was applied to my purchases on aliexpress. However, the tax payment documentation was not transmitted to the carrier as mandated by the VOEC-register agreement between the government and internet stores. Consequently, I kindly request a refund for the taxes paid on these orders, as I will declare the products myself. Best Regards, Aleksander H. Aabel

I am encountering an issue with a partnership that started on WhatsApp regarding a car purchase. Initially, they offered me two cars for [redacted]€, and I agreed. However, they later requested [redacted]€ to complete the transaction, followed by another [redacted]€ for shipping. Despite these payments, they have not sent any pictures or logos of the cars as promised. Now, they are asking for an additional [redacted]€ to finalize the shipment without providing any evidence of the cars. The company involved is Assured LLC, and they collaborate with another individual for car shipping. I have requested a refund of all the money sent as they have failed to fulfill their promise of sending car pictures and logos, unlike previous partnerships where this was provided.

I am facing issues with Assured Sales LLC. Initially, they provided a proforma invoice of [redacted]€ via WhatsApp for the shipping of my car. After making the payment, they sent another proforma requesting an additional [redacted]€ to complete the shipment. Subsequently, they are now asking for [redacted]€ more to finalize the shipping. I have already transferred the funds, but I have demanded a refund of the entire amount as the additional charges were not mentioned in the initial proforma. They are reluctant to refund the money I have already sent.

I purchased a battery from the Global E-bike Battery Store through the Allis website last year. However, the tracking number provided by the merchant was untraceable, and shipment delays occurred due to the pandemic. Despite communication with the merchant, the product never arrived. They mentioned making amends by placing a new order on their website, but I hesitated due to security concerns. Now, I am unable to get in touch with them for a resolution. Can someone assist me in resolving this issue, as I have not received the product nor a refund? Thank you for your help. -Frank L. Order Date: 5-02-[redacted], 6:13 AM

I recently interacted with Best Gadget Ltd. on Hoang Ngan Street in Hanoi, Vietnam, via Whatsapp chat about purchasing ** Pro ***. They offered a buy one get one deal, with one-day shipping through DHL. I paid using Zelle a total of ** for the items. Later, they requested me to buy two more units due to a shipping issue, even though I couldn't afford it. They eventually charged me ** for the whole order. Now, I received a message claiming that customs in Portugal have held the shipment and require a refundable payment of ****. Despite my financial constraints, they refused to refund the money. I'm seeking advice on how to recover the lost **. Any suggestions on resolving this situation would be greatly appreciated.

I have been looking for a four wheeler and a side by side for work. I prefer speaking to a live representative to discuss and clarify various details. I have noticed the same models advertised by numerous unrelated companies and am unsure about the price discrepancies. I would like to inquire about the parts used and the estimated shipping time to my location. I have multiple questions and would appreciate the opportunity to resolve my concerns over the phone. I am prepared to make a purchase promptly and am interested in acquiring a few items if everything checks out accordingly.

Hello, I need assistance regarding order number [redacted][redacted]. I made an initial payment of $[redacted].00, but the customer did not complete the order as agreed. I am requesting a refund of the initial payment. How can I proceed with this? Additionally, I would like to provide feedback on this order. The supplier's unprofessional behavior has not only led to financial losses, including bank fees and wasted expenses on packing materials, but also cost us two weeks of time. This kind of service is unacceptable, and I want to ensure other customers do not face similar disappointments. I am disappointed with this experience and seek a prompt resolution. Thank you.

I am having issues with a scooter order from Alibaba. My order number is [redacted][redacted], and my name is David Mack. I paid for two [redacted] watt units, 72-volt 30Ah scooters. However, the supplier tried to send a knockoff 36-volt [redacted]-watt unit instead. Despite refusing delivery, the seller claimed a [redacted]% money-back policy with the return of goods. Although they promised a 3-day delivery, it actually took over a month to receive the wrong product. Disappointed with Alibaba's lack of support and customer service, I have not received assistance. Sara, who was supposed to help, has been unresponsive. They are trying to close the dispute without a refund. I returned the goods unopened and just want my money back. I utilized Trade Assurance with hopes of protection. This experience has been the worst rip-off encounter, and I need assistance in getting a refund.

Good morning, I am reaching out regarding my order with Order No. [redacted][redacted] that has not been delivered. Despite ongoing discussions with the supplier, only promises of a refund have been made but not fulfilled. The supplier mentioned depositing the refund into my PayPal account, but upon checking, no funds were received due to an error on their end. They assured me of sending the refund via another account, but after approximately 75 days, there has been no resolution. I am seeking assistance as I have yet to receive a satisfactory solution. Thank you for your attention. Sincerely, J.E. Carbajal

Hello, I'm Aya Steiner from Israel. I understand that Alibaba owns Aliexpress, right? Although I have placed an order on Aliexpress, I am having trouble reaching them directly. Order: [redacted][redacted] Delivery no: LX[redacted]24TW I did not pick up the order in Israel in mid-December [redacted], informed the seller, and the package was returned to China. The seller informed me on February 25th that Aliexpress requires a bank judgment due to a chargeback I initiated on my credit card. Once the bank judgment is finalized, Aliexpress will issue a refund. I have been unable to contact Aliexpress directly via email, so I provided the seller with the letter from the credit card company confirming that the funds were transferred to Aliexpress. Could you assist me? The seller mentioned they are unable to take further action. I am struggling to reach Aliexpress myself to submit the credit card company letter and request the order to be unfrozen for a refund. Thank you, Aya

On 03/24/21, I purchased a product using my mother's Alibaba account under the order number [redacted][redacted]. Despite days passing, I have not received any shipment update. The seller provided me with DHL tracking number [redacted], but upon checking, DHL has no record of a package under that number. Concerned it may be a scam, I observed in the order details that it is headed to Chicago instead of my address in Miami and weighs only 2 pounds when it should be about 16 kg. The seller claims the Chicago address is an error on Alibaba's platform. I urge a review of my order as this situation worries me. Please advise on the next steps. Thank you.

On 03/24/21, I made a purchase with order number [redacted][redacted] on my mother's Alibaba account. It's been several days, and I still haven't received any shipment updates. The seller provided me with DHL tracking number [redacted], but when I checked, DHL has no record of any package under that number. This situation is making me concerned that it might be a scam. After viewing the order details on Alibaba, I noticed that the shipment is heading to Chicago instead of Miami, where I reside, and the weight is incorrect. The seller claims the Chicago address is a mistake from Alibaba's platform. I've contacted the seller, who insists on the DHL number despite the discrepancies. I'm requesting assistance in resolving this issue as it is causing me distress. Please email me at [redacted]

Hello, I would like to address my concerns regarding order#[redacted][redacted] (case # [redacted]) and order#[redacted][redacted] (case# [redacted]). I am seeking a refund as I am dissatisfied with the products received from the seller. I used my savings to start an eyelash company in the United States, expecting specific requirements to be met. Unfortunately, the products received do not meet the agreed-upon specifications. The eyelashes lack the promised magnets, the packaging differs from what was requested, and the quality of the eyeliner is subpar. The seller has been unresponsive to my requests for updates and has not provided the quality of products as promised. I have provided all communication with the seller to highlight the lack of response and poor quality of the received items. I urgently request a refund to proceed with a more reliable vendor. Thank you for your assistance in resolving this matter promptly. Thank you, Katherine, Kit Carlson

Dear Customer Service, I have been a loyal customer of AliBaba for several years, using the platform for my small business needs. Unfortunately, due to a previous claim filed against a vendor, I am now restricted to making payments through wire transfer only. This has resulted in a $40 fee per transaction and significant time spent on the process, causing delays in business operations. The lack of proof or warranty for bank-to-bank transactions has also led to issues with vendors claiming non-receipt of payments. As an honest and reputable business partner, I have turned to alternative platforms like DhGate and Ebay, as well as AliExpress for credit card transactions. I kindly request a review of my account restrictions to enable credit card payments again. I value the relationships I have on AliBaba and wish to continue doing business with trust and convenience. Thank you for considering my request. Sincerely, [Initials]