Alibaba Customer Service Issues

Hello, I am representing MAVI srls and have encountered an issue with SUA LLC from Ukraine regarding a shipment of goods ([redacted] goats and 2 pigs) organized through FLEET GCL MARITIME LOGISTICS Co. LTD. I have been asked to make payments for customs in Ukraine and now for a radioactivity permit in Poland, causing a delay with the goods. SUA LLC stated, "So what you need is to pay for this radioactive clearance that has been done for all your goods before you are allowed full customs clearance to your address." I urgently request an inspection of the livestock and request Alibaba's Italian-speaking contact number to address this matter promptly. Thank you! [redacted]

Hello, I am a buyer from MAVI srls with an issue involving SUA LLC from Ukraine in Kiev. I have paid for goods ([redacted] goats and 2 pigs) and am facing difficulties with FLEET GCL MARITIME LOGISTICS Co. LTD. They are requesting additional payments for Ukrainian customs and a radioactivity permit to pass through Poland, causing a two-day delay in the goods' transportation. They mentioned the need for the radioactivity clearance before releasing the goods. I urgently require an inspection of the livestock and an Italian-speaking Alibaba telephone number for assistance. Please contact me at [redacted] to address this matter promptly. Thank you.

I am a buyer representing MAVI srls. I am encountering an issue with my customer, SUA LLC from Ukraine, specifically in Kiev. I have paid for a shipment consisting of [redacted] goats and 2 pigs, but have faced hurdles with FLEET GCL MARITIME LOGISTICS Co. LTD. They are requesting additional payments for Ukrainian customs and a radioactivity permit to enter Poland, causing a two-day delay. They stated: "So what you need is to pay for this radioactive clearance that has been done for all your goods before you are allowed full customs clearance to your address." I urgently seek assistance, including an inspection of the livestock and Alibaba's Italian-speaking phone number to resolve this matter promptly. Kindly provide support via [redacted] Thank you.

On September 25, [redacted], an unauthorized order was placed using my card on your website. I am requesting you to reach me at [redacted] to discuss this issue further. I did not authorize this transaction and would like it to be canceled, and my money refunded promptly. The only party who had access to my card details was my car insurance agent in Miami on the same day the purchase was made, as the card was recently issued. The transaction amount was [redacted].80, and my name is William Dowda. The last 4 digits of the card used were [redacted]. I plan to contact my bank on Monday to report this fraudulent activity, cancel my card, dispute the charges, and inform the insurance agent about the misuse of my card information. Your prompt attention to this matter is highly appreciated. Thank you, William Dowda, [redacted].

I made a purchase on Alibaba, but currently don't have any orders. Recently, I noticed two unauthorized charges from Alibaba.com. One charge was stopped, and the other is now being disputed. These charges occurred just before I received a new card. I now have concerns about the security of my information on Alibaba.com, especially since the charges were linked to my past orders using the same bank information. I'm puzzled as to how my card details were compromised if Alibaba was not involved. It's alarming to see Alibaba.com listed as the payee for these charges. I would appreciate an explanation of this situation. If these security issues persist, I may need to explore manufacturers in different countries. Just to clarify, I have not placed any recent orders on Alibaba, nor have I done so in the past few months.

Dear Sir or Madam, My account [redacted], logged in under Marion Guhr, is no longer accessible with my current password. Despite attempting to reset my password, I have not received any emails! Could you please investigate this matter? I am seeking a refund of [redacted] euros, as evidenced in the attached document, due to the seller failing to deliver the purchased goods. I have made multiple attempts to contact them via email but have not received any replies. This situation is frustrating, and if a resolution is not reached, I will involve a lawyer. I kindly request assistance in resolving this issue and reactivating my account. Best regards, Marion Guhr

Dear Alibaba Team, Hello, this is Victor Yaya Castellano from Lima, Peru. On September 6th, I contacted Shenzhen Fengnian Electronic Technology Co., Ltd. through the Alibaba website to purchase a laptop. I was assisted by their agent, Mr. David Zhou, who was very kind. We arranged the purchase of a laptop, and I made a transfer to the account provided on September 8th, [redacted], totaling $[redacted].00. After the payment, I have not received any response from the supplier. They have seen my messages but never replied. I need guidance on the next steps as I fear this might be a scam. I look forward to your response. Best regards, Victor Yaya Lima, Peru [redacted]

I am experiencing an issue with an order I placed for a tablet. After negotiating, I made my payment on October 21st with the understanding that the price would be valid for 6 days. Additionally, I was informed that I could include a logo for orders of 20 pieces or more, which I inquired about during negotiations. The tablet I expected to receive was a 10.1-inch device running Android version 7.0. Today, I was informed by a representative that I must accept a 5.1-inch tablet or receive a refund. This situation is concerning as the terms of our agreement, including the price and specifications, were clearly outlined in the contract, and my payment was made based on those terms within the 6-day validity period. I am struggling to comprehend why the agreed-upon contract is being altered without adherence to the original terms that both parties consented to. I kindly request assistance in resolving this matter respectfully. Thank you.

I purchased an AYISA COLLECTION with the ID: [redacted]43 from Global Trade & Services Limited through their sales manager, Taylor Johnny. The delivery was promised within 3 days. On the scheduled delivery day, Taylor informed me that the goods were held in Tanzania due to VAT and Tax charges, requiring an additional $[redacted] payment. This unexpected charge has left me unable to proceed with the order as I was not initially informed of these fees. Despite questioning Taylor about this, he claimed to be unaware of the charges as well, which seems illogical. I am still awaiting the delivery but am being asked to pay the extra $[redacted] before receiving my order, which I am unable to afford. I attempted to seek assistance from Alibaba but was unsuccessful as I only interacted with a non-responsive automated system that did not address my issue. Despite trying to upload evidence of payment and conversations with the supplier, I encountered difficulties. I have been unable to reach a helpful contact at Alibaba after months of trying, leaving me unsure of how to proceed due to the lack of available support.

Hello, I am reaching out regarding my order number [redacted]. On November 25, [redacted], I placed an order through Lyu Stella. However, I am facing a significant issue with Alibaba. I have completed the full payment for my products and I am currently awaiting the supplier to ship them to my store. Unfortunately, the supplier has contacted me shortly after placing the order, requesting an additional $96 USD for a freight fee. This request has come despite me already paying for the entire shipment in Canadian dollars. The supplier refuses to ship my products until the extra $96 USD is paid. I feel this situation is misleading and unfair as I have already made the full payment and possess a confirmation number. I cannot comprehend why I am being asked to make an additional payment, especially in American dollars. I find this situation to be unacceptable.

I ordered an item from Spain on AliExpress, but the package never arrived, and the seller claims it reached the post office. However, the post office has no record of it. They mentioned the seller should fill out a form. I've tried to reach out to the seller, but they are unresponsive. I contacted AliExpress customer support three times, and they assured me they would contact the seller, but I have yet to receive any updates.

I need assistance with a recent order. My company purchased bottles from a supplier, paying $[redacted]. Initially, there was a dispute as they did not provide the correct bottle size agreed upon. After resolving the size issue and cancelling the dispute, we have been unable to elicit any response from the supplier. Multiple emails have been sent to request order cancellation to no avail. We are eager to cease business with them and seek your guidance on this matter. The account is registered under [redacted] Thank you for any help provided.

Hello, on November 30th, [redacted], I ordered a luxury PAGANI watch with automatic chronograph and date function from ALIESPRESS for 71.[redacted] euros. The payment was confirmed by my bank to ALIBABA. To date, I have not received a order number or confirmation but I have been charged 71.62 euros. Please kindly send me my order along with the invoice via email to Mr. Rodrigo Claude at 4 av du general Trestournel, [redacted] VALLAURIS, France. The shipment is from Spain. Regards, Rodrigo.

Hello, I am here to address a recent issue we encountered. Our Complaint Case ID: [redacted] was closed stating that SHENZHEN HOPESTAR SCI-TECH CO no longer has an Alibaba account, but we found that they are still actively selling products on your platform. As an Italian seller who frequently uses Alibaba, we would appreciate your assistance in resolving this matter, even though we did not utilize Trade Assurance due to the supplier's payment method request. We believe legal support from your end could be beneficial in this situation. Looking forward to your response.

I ordered [redacted] Lysol cans from KSA Sports for $[redacted]. The payment was made to Aminat GBadamosi on November 23, [redacted]. After receiving a tracking number from Xpress Logistics, I was informed by phone and email that there was an issue with customs and I needed to pay an extra $[redacted]. I suspect this is a scam as I did not proceed with the additional payment. I am requesting a refund of the $[redacted].

Hello, I am experiencing difficulties with a Chinese seller who was initially contacted through Alibaba.com but is no longer active on the platform. I am seeking assistance to recover funds from this individual. It might be necessary to involve the local authorities in addressing this issue. I can provide further details including documentation such as contracts, invoices, payment confirmations, and email correspondence. Any help in resolving this matter would be greatly appreciated. Thank you for your anticipated support. Best regards, Administrator P. I. Email for correspondence: [redacted]

I purchased scooters from a company, but they haven't provided me with a working tracking number. I extended the shipping time, but still didn't receive my package. Upon applying for a refund after the extended period, I escalated the dispute. Alibaba informed me via email that they can't issue a refund if the goods are in transit. I wonder if they obtained proof of shipping that I haven't seen, as I've yet to receive a valid tracking number from them. I appreciate any assistance with this matter.

Dear Alibaba team, I am writing to inform you that I recently discovered the documents for the food truck I purchased from Shanghai Hanyi Plastic Machinery are counterfeit and the vehicle has significant processing flaws. Unfortunately, I am unable to secure a refund due to my lack of awareness regarding the loan and my trust in the validity of the certificates and documents provided. This fraudulent situation has caused me great distress and I am considering filing a criminal complaint to seek reimbursement. I am seeking advice on how Alibaba can assist in these matters and what measures can be implemented to protect future buyers from similar incidents. Thank you for your attention to this matter.

I am reaching out for assistance during a challenging time. I am an immigrant without legal documents residing in France but holding onto the hope of securing employment. A kind French friend generously gifted me [redacted] € to purchase a laptop from your AliExpress store, as I do not have the means to afford one. Regrettably, after purchasing the laptop, numerous negative reviews emerged, alluding to it being a scam. I implore you to consider my plight and assist me in recovering my funds. My desire is to acquire a reliable computer to improve my circumstances and support my family. Let's not allow dishonest individuals to exploit those seeking survival. Thank you for your understanding and support. Buyer's Name: nkeng hiag Louis Olivier Phone Number: +33 [redacted]93 Email: [redacted] Order ID: [redacted][redacted] Order Time: [redacted]-12-29 00:20 Carrier: Seller's Shipping Method - FR Tracking Number: LZ[redacted]39CN Seller's Name: Shop[redacted]75 Store Your help is sincerely appreciated. Warm regards.

I have been trying to resolve this for 45 minutes without any luck. It's disappointing to see that AliBaba hasn't made progress in the last six to seven years since I was a four-star seller as Michael Haubrich / Châteaushop France. Due to a company name change, AliBaba denied me the fifth star, which I found unjust, leading me to leave. Now, with my new company, WEEWineExportExperts.com, I want to return but request fair treatment. I believe my top-quality wines from France would sell well in Asian markets. Considering the time I've spent dealing with customer service today, I feel I deserve some recognition, such as free ads for three months. If this isn't possible, I may have to leave AliBaba for good. Please pass this feedback to Mr. Ma for his consideration. My details are as follows: www.WEEWineExportExperts.com, [redacted]. Thank you for your attention. Kind Regards. Stay Safe. ~ Michael Bernard Haubrich, [redacted] & Merleen Campbell, [redacted] at “WEE” Wine Export Experts.