I have a little problem with a tablet order.*after negotiations I made the payment on O...

GetHuman-josyevid's Complaint issue with Alibaba from October 2020

Help with my Alibaba issue
First: share to improve GetHuman-josyevid's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-josyevid may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-josyevid's own words
I have a little problem with a tablet order.*after negotiations I made the payment on October ** and it was marked on the contract that the price is valid for * days. I also saw on the ad that I could add a logo from ** pieces. And I then asked this after negotiating.*The product I was supposed to have was a **.* inch tablet with android version *.*.*Today the young lady comes back to me and tells me that I accept to take a *.* inch tablet or I am getting reimbursed.*My problem is not what is on the contract and the payment was made after the price we had agreed on and was valid for * days and we are still within the * days period now. I find it hard to understand that we break a contract like this without respecting the terms on which the two parties originally agreed*With all due respect help me with this situation.*thank you

GetHuman-josyevid did not yet indicate what Alibaba should do to make this right.

How GetHuman-josyevid fixed the problem

We are waiting for GetHuman-josyevid to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Alibaba customer problems.
How Do I Contact Customer Support for Alibaba.com About a Fraudulent Charge?How Do I Post My Product on Alibaba?
Do you have a customer issue as well?
We can help you get Alibaba's attention and get better help faster. Tap below to get started.
Having Alibaba issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman-josyevid
Oct 24th, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 444 others
0 customers following this


GetHuman-josyevid started working on this issue
Oct 24th, 2020 10:26am