Hello.**I purchased from a supplier introduced through Alibaba (Qingdao AL Strength Ind...
GetHuman2230726's customer service issue with Alibaba from February 2019
Help with my Alibaba issue
First: share to improve GetHuman2230726's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2230726's next move: try the Alibaba help center.
Alibaba doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2230726 will want to follow the link below to head to their help center. We will check on GetHuman2230726 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2230726 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2230726's own words
Hello.**I purchased from a supplier introduced through Alibaba (Qingdao AL Strength Industry Co., Ltd. - ID: ************). They sold me a defective product (value USD$***), but they are refusing a refund and are ignoring my messages.**Help please.**I cannot upload evidence but a check of my message history with the listed supplier will show you all you need to see.**I do have bank records re the transaction but I don't know how that will help.**Please help.**Thanks very much in advance for any assistance you can provide.**Cheers and regards,*Shane.
GetHuman2230726 did not yet indicate what Alibaba should do to make this right.
I have an issue with Alibaba too
How GetHuman2230726 fixed the problem
We are waiting for GetHuman2230726 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.