Alibaba Customer Service

Contact Alibaba & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Alibaba. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Alibaba, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Alibaba: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Alibaba.
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Click below to show 1 more questions, answers, and complete guides to common Alibaba customer support problems.
As far as we know, there is only one way to contact Alibaba, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Alibaba, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Recent reasons customers contacted Alibaba:

Colis non re*u pourtant indiquer comme livr* , impossible de contacter aliexpress qu el...
I'm customer Alibaba by * years the last time I ordered two weeks ago I ordered human h...
Je ne peut plus ouvrir mon compte sur aliexpress , a chaque fois il me demande de chang...
I have a digital book for sale on the Internet. I am considering offering it for sale...
Good afternoon! My account has been blocked, a number is required to pass verification...
J'ai demand* un remboursement sur une commande mais le d*lai est expir* et je n'ai pas...
I am asking how to send goods from China to Nigeria. Please, I want to start an order...
I am unable to.make payment. After putting my credit card information, it starts to co...
Order No order No ****************** Robert Shafie. I received your trade Assurance pur...
Order No order No ****************** Robert Shafie . I received your trade Assurance pu...
********* ********** **** ***** * **** ******* ** *******. *****@***.com...
** A*ustos‘ta *inden pe*ete sipari*i verdim %** *n *deme yapt*m*Sipari* numaras...
J’ai re*u depuis plus de * semaines un lien on me demandant de payer une somme de...
Someone had access to my password somehow and ordered a $*** smartphone using my card...
Bonjour je souhaiterais acheter une voiture via sur votre site Alibaba. J'ai contact* l...

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Comparing Alibaba Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact AT&T Wireless page. Or look at our Contact PayPal page. We can't really provide this kind of help if you're looking to contact Alibaba because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Alibaba?

GetHuman does not work with Alibaba's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Alibaba at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Alibaba's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Alibaba at a Glance

Alibaba has no phone number
Alibaba has no chat option
Alibaba has no customer email
Alibaba has 1 help forumBEST
Alibaba has no twitter handle
Alibaba has no facebook page
Contact information overview

Contacting Other Companies

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