AliExpress Customer Service Issues

Hello, I apologize for the inconvenience. My account email is [redacted] I made a purchase with order number [redacted][redacted] for Surf premium VPN premium for a year. Unfortunately, the seller sent me a fake gift code that cannot be used on the site. I have tried reaching out to the seller for clarification, but they have not responded. I also attempted to request a refund through online assistance but have had no success. I kindly request a prompt refund and urge you to remove this seller from the site due to their fraudulent behavior. Thank you.

I purchased the Hauwei P50 Pro from Tablet PC store. Upon reading customer reviews, I noticed that the item did not match the specifications provided by the seller. I promptly requested for the order to be closed and for a refund through AliExpress. Despite receiving an email confirming the closure of the order, my account still showed the order as open. When I contacted the seller to address this issue, they refused to close the order and proceeded to ship the item, knowing it was of poor quality. I reached out to AliExpress via email to report the situation, but unfortunately, my email was disregarded without a response. It's important to note that I requested the order closure within 24 hours of placing it, in accordance with the platform's terms and conditions, which should entitle me to a refund.

I ordered 2 pairs of sneakers from Datong shoe store on Aliexpress for $45.53. The seller sent me the wrong shoe models. I have opened a dispute with Aliexpress and submitted 3 pictures as evidence. The first 2 pictures are the original ones from the seller's listing, and the 3rd picture shows the shoes I received. Despite Aliexpress acknowledging the mistake, they are only offering a partial refund of $9.11 because they claim the shoe color is correct. I find it unfair to receive such a small refund for receiving the wrong items. Aliexpress is now insisting on returning the shoes to China for a full refund. I am disappointed with Aliexpress buyer protection and plan to escalate this issue by posting reviews on various platforms to raise awareness about their practices.

Hello, I purchased a 128G Tesla Carplay Radio Receiver for my Honda Accord [redacted] through the Aotsr store on the app. However, upon receiving the system, I noticed that the box and packaging did not match the advertised product. I took the system to a professional audio installation, and they informed me that none of the provided plugs and harnesses fit my [redacted] Honda Accord Touring V6. The mechanic suggested that I may have received the wrong system as nothing was compatible with my vehicle components. Despite reaching out to the company through their messaging system on the website and explaining the issue, I have been unable to get a refund. I am eager to resolve this situation by exchanging the incorrect system for the proper one, the PX6 model, which is suitable for my North American Canadian-made [redacted] Honda Accord Touring V6. I would appreciate any assistance in rectifying this matter promptly. Thank you.

Subject: Issue with Ugoos Android Box Order Dear Aliexpress Customer Service, I am writing to address an issue with my recent order of the Ugoos Android box from the TTFFC62605 Store, which has now changed its name to Shop [redacted]33 Store. The order was placed on August 24, [redacted], with Order ID: [redacted][redacted]. Although the seller provided me with DHL Tracking number [redacted] and claimed to have shipped the item, the tracking number appears to be fake as it is not working on the tracking site. Despite my inquiries, the seller has not been responsive. I am unable to access the seller's store as it shows as over capacity when I attempt to do so. After waiting for 76 days, it is clear that the seller is not fulfilling the order, and this has caused significant inconvenience. I kindly request your assistance in resolving this matter promptly. Thank you for your attention to this issue. Best regards, Mr. M.W.

Hello, my name is Michel Akkary. I have made several purchases on AliExpress and have been satisfied with their service. However, I recently ordered a camera bag for [redacted] SEK on 25/9/[redacted], and it has taken much longer to arrive than expected. I tried reaching out to the seller but received no response. As a result, I opened a dispute, and the seller only mentioned to wait without issuing a refund (0 SEK). I have important events like weddings where I need my camera and lenses but do not have the bag. I am dissatisfied with this seller and hoping for assistance. I have checked the tracking number (CK[redacted]24NL) in Sweden but could not locate my parcel. I would appreciate knowing the whereabouts of my parcel and receiving a refund promptly due to the extended delay, which is beyond my control.

Dear Sir/Madam, I am writing to address an issue with my recent order from the Szjinao Official Store on Aliexpress. My name is Ibolya Csere and I placed an order for a Moissanite Gemstone on 11 October (Order ID: [redacted][redacted], Aliexpress Standard Shipping tracking number: RU[redacted]88NL). Upon receiving the package from the post office after a month, I discovered that it contained a Magnetic Charging Module instead of the gemstone I ordered. I promptly contacted the seller, who initially extended the delivery time but later admitted to sending the package to the wrong address. Following their advice, I opened a dispute two days ago, providing detailed explanations and evidence, requesting a full refund of $[redacted] due to the missing item. Despite my efforts, the dispute is still ongoing, and I am concerned about the validity of the evidence presented. As a loyal gold member of Aliexpress, I have not encountered such issues before and seek your assistance in resolving this matter promptly. I appreciate your attention to this problem and I eagerly await your response. Best regards, Ibolya Csere

I purchased a smartphone display from "OneAngel Store". Unfortunately, it does not fit properly into the frame due to the glass not being accurately glued to the touchscreen. The gap of 0.4 mm at the upper side prevents it from fitting in. After reaching out to the seller and not receiving a response, I opened a dispute providing photos comparing the old and new displays along with a caliper to highlight the issue. However, the seller used my photos without including the caliper, resulting in the judge ruling in their favor and closing the case. I believe the judge made an incorrect decision based on incomplete information. I am now left with a display that is of no use to me. I urge a reevaluation of my photos to reach a fair resolution. Your attention to this matter is greatly appreciated. Thank you. - R.H.

I would like to file a complaint against Viset store. I placed an order 4 months ago and have not received anything yet. The order ID is [redacted][redacted], placed on 07/16/[redacted] at 15:05. Despite trying to communicate with the seller about the shipment to Bulgaria, I have not received a response. When I opened a dispute for a refund, it was canceled because I couldn't provide proof of non-delivery. The tracking number provided, EQTWL[redacted]YQ, is not recognized by the post office. After seeing similar complaints from other customers worldwide, I believe Viset store may be fraudulent. I have been a loyal customer for years and have never encountered shipping issues except with this seller. I hope for a resolution to this matter and to avoid similar problems in the future. Thank you.

Hello, I purchased a "Solar Inverter 3200W" in April [redacted] from the seller, Powgrow Inverter & Controller Store, on Aliexpress for EUR €[redacted].92. I did not receive the item and initiated a dispute on Jul. 08, [redacted]. Despite the dispute, Aliexpress refunded me €0. After investigating with the Spanish carrier (Correo), I discovered that the customs department in Spain returned the item to the sender. Unfortunately, I am unsure whether Aliexpress or the seller received the package. I am now facing the issue of not knowing who has the returned item in their possession. I am unable to contact AliExpress to seek clarification either. I would greatly appreciate any assistance in resolving this matter. Best regards, J.A.Ballarin

On September 21st, I purchased an Apexel product with Order ID [redacted][redacted], costing USD [redacted].26. After encountering address problems causing the package to return from Hangzhou airport, I provided a new address and new ID (LP[redacted][redacted]) when contacting the seller on October 19th. Despite another address issue causing the package to return from the airport, my address information was validated by the state post office in Serbia when I sought their assistance on October 26. The seller acknowledged that the airport is reviewing my address info on October 29, but since then, I have not received any further updates despite inquiring on November 5. I am reaching out for help in resolving this situation and getting the product I purchased as it has been a significant amount of time. Should I continue to wait for updates from the seller regarding the airport or should I consider requesting a refund? Thank you for your assistance. Sincerely, MC

Good morning, I initiated a dispute and provided photographs demonstrating that the seller received the item due to an incomplete address. I ordered four matching family swimwear items from the same seller through AliExpress. However, AliExpress only approved a refund for two of the items, denying the other two. I am puzzled as to why I haven't received a full refund of $39.01 for all four items since they were part of the same order with identical details. I find it unfair that I am being refunded for each item individually instead of the entire amount. Furthermore, I am noticing a discrepancy where I am being refunded $1 less on each item, which is not my fault. The order number is [redacted][redacted], and I would appreciate the remaining refund. Additionally, I would like the two undelivered items to be resent to me with the correct information to rectify this issue. Thank you for your assistance.

Subject: Dispute Regarding Non-Conforming Item Hello, I placed an order on the website from the seller boutique violeworks for a Makita chainsaw - 8-inch electric chain saw 288VF, with 2 rechargeable batteries of 22980mAh, also for 18V battery. The item was supposed to include two batteries in my package, one of which is a spare, and I have yet to receive this second battery. Despite my attempts to communicate with the seller, they are untrustworthy and dishonest. I am requesting a refund for this item from my order as it does not match its description. The store and the seller are not reliable, as the listing clearly states that two batteries are included. I kindly ask that they send me the second battery promptly. Thank you, Fernand J.

Subject: Item Not as Described Hello, I ordered an item from the seller Violeworks store on the website. The item is a Makita chainsaw - 8-inch electric chain saw 288VF, with 2 rechargeable batteries of 22980mAh each, also for 18V battery. The package was supposed to contain two batteries, including one spare. Unfortunately, I have not received the complete order, and the seller's response has been unsatisfactory, showing lack of seriousness and honesty. I am requesting a refund for this item from my order as it does not match its description. The store and the seller are unreliable as the listing clearly states that two batteries are included. Please arrange for the seller to send the second battery promptly. Best regards, Fernand J. --- Original Message --- From: FERNAND JARA <[redacted]> Date: November 18, [redacted] 12:03:14 To: [redacted] Subject: Item Not as Described

I purchased 24 KZ earphones, but only received 12 in one package, and the other package is missing. I have reached out to the seller, but have not received a response. Despite wanting to open a dispute, I am unable to do so as the time frame has passed. The system seems to have automatically confirmed the order without my input, making it challenging to address this issue. I would appreciate assistance in resolving this matter and either receiving the missing earphones or a refund for the undelivered items.

I placed an order for a Bluetooth earphone from Shop[redacted]68 Store with order number [redacted][redacted]. However, I have not received the item yet despite reaching out to the seller multiple times. I informed them that I did not receive the item and did not confirm the order, but I have not received a satisfactory response. I expected to receive it within a few days, but it has not arrived. I have checked with our city post office, and they confirmed that they have not received it. Interestingly, I also ordered a power bank case from KS Store, which I received a few days ago. When inquiring about the earphone with the postman, they confirmed only the power bank case's delivery. Given the delays and the non-functioning tracking number provided by the seller, I am requesting a refund for the Bluetooth earphone.

Hello, A few months ago, I ordered a product, and it only arrived to me two weeks ago. Unfortunately, the puppet head of the product was delivered to me smashed. Despite following the seller's advice to try and fix it, the head did not recover. When I informed the seller that I would have to seek an external fix and asked for a refund, they stopped responding to my messages on Aliexpress. I am unable to open a dispute as that option is not available to me. I have sent several pictures of the damaged puppet head to the seller and can provide them to you upon your response to my message. Your assistance in this matter would be greatly appreciated. The product I ordered is: Elegant Cuticolor Young Girl Lassock Maid Maiden Virgin Mascot Costume Cartoon Character Mascotte Yellow Hair Pink Skirt ZZ1018 Details: Size L (Colovely Mascot Costume Manufactory Store) Order Number: [redacted] Tracking Number EMS: EV[redacted]96CN Regards, Assaf Lev-Ron

I returned an item for which I was not issued a refund under the free returns policy as the wrong item was delivered. Apparently, Aliexpress intervened in the dispute and changed the proposed refund to $0 without my knowledge. When I realized this and tried to appeal, I was informed that the parcel hadn't reached their warehouse, even though the tracking shows it has. Their customer service, led by the unhelpful EVA bot, only allows one appeal. I feel cheated out of $[redacted] by Aliexpress.

The vendor provided me with a tracking number for my order, but it appears to have been delivered to someone else in my country. I have yet to receive anything. Obtaining proof of this from the French post office was challenging, but I managed to do so. I need to contact AliExpress customer service to provide this evidence. The vendor has not been responsive regarding this issue with the inaccurate tracking number. I am unsure if the vendor actually sent the item to me, as I am still waiting for my order, although according to AliExpress, it has been delivered. I am unable to confirm delivery, so I cannot open a dispute at this time.

On November 17, a delivery person attempted to deliver a package to my house, but I was not available at the time. The package was returned to the sender without any notification. As a regular shopper on Aliexpress, I receive packages frequently and this is the first time this issue has occurred. I am unsure about the contents of the missing order since I make multiple purchases. I need assistance in locating this specific order with the reference number: Order number: [redacted][redacted] Order time and date: 00:38 Oct. 30, [redacted]. Any information regarding the retrieval of this order would be greatly appreciated. Thank you. Regards, MGC