Hello! When I first created my AliExpress account a few years ago I used an old e-mail...

GetHuman5955026's customer service issue with AliExpress from April 2021

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The issue in GetHuman5955026's own words
Hello! When I first created my AliExpress account a few years ago I used an old e-mail adress which is no longer existent, and I didn't get to verify it for the app. Because I didn't use my AliExpress account, I was not aware of this fact and when my old e-mail expired, I totally forgot I still had this account linked to it. Now, I have just placed an order earlier from that account, because it is linked to my facebook and I can easily access it through facebook. I also cannot remember the password I set back then, so logging in via Facebook is the only way I can access my AliExpress acount right now. I was wondering if there's any way I can change both my password and my e-mail adress since I have an order processing right now and it would be safer for me to know I can be contacted on a valid mail regarding my order.

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Customer service issue
Reported by GetHuman5955026
Apr 13th, 2021 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 17314 others
0 customers following this


GetHuman5955026 started working on this issue
Apr 13th, 2021 1:40pm