AliExpress Customer Service Issues

I reached out to Baisi International Co., Ltd. for human hair bundles and wigs. After a two-month wait, I received my package only to discover I had been scammed. Despite my attempts to contact the supplier with evidence, they have refused to refund my £1,[redacted]. I reported the incident to the police. I urge you to take action against this supplier to prevent further scams and help me recover my money. I have video evidence, chat logs, and even had other Chinese suppliers attempt to reach out on my behalf, only to be blocked by Baisi International Co., Ltd.

Dear AliExpress, I am a loyal customer who admires your products and often receives compliments on my clothing from your site. However, I am facing an issue that I hope you can assist me with. I used to have an account under the email address [redacted] (Sarah Harrison), but that email address is no longer active. There are still 4 items pending delivery to that account, and I am unable to reach out to the sellers since I can no longer access that email. I have made numerous purchases and accumulated discounts on that account, so starting anew with my current email, [redacted], is inconvenient. I kindly request for both accounts to be linked to my Gmail address. Additionally, I would appreciate your assistance in tracking the delivery of the outstanding items. Thank you for your attention to this matter. Best regards, Spencer Harrison

Hello, I recently placed an order for 14 items and discovered that despite buying them on the same page and paying together, they are not being shipped in the same package. This is unacceptable! I'm located in Sweden and expected to only pay the fees once, but now I'm being asked to pay 80kr for each package separately. Your website did not mention this additional cost. I'm extremely frustrated as I don't have the extra money and will now have to borrow from friends to cover these unexpected fees for items that were originally inexpensive. I am very upset and have no intention of making any future purchases from your company. The items have already arrived in Sweden, but I refuse to pay these extra charges. I feel like I am being deceived.

Hello, I am experiencing difficulties obtaining a refund for the "Embroidery Harajuku Patch Plus Size Coat [redacted] Winter Warm Women's Jackets Hip Hop Autumn Long Sleeve Female Jacket Outwear" item I purchased. The delivery status showed "delivery failed" due to an "insufficient address," which I confirmed to be accurate. Although I initiated a dispute, it closed with a £0.00 refund. I have since appealed this decision and am awaiting a resolution, which has taken over 2 days. I want to emphasize that I have not received the item, contrary to the dispute details claiming so. I possess screenshots from RoyalMail showing the item is on its way back to the seller, and I have not signed for anything. I seek assistance in this matter. Thank you.

I purchased waterproof speakers about 4 to 5 months ago, and unfortunately, they have stopped working. The speakers are not charging, and the seller, Elenxs-Official, is not cooperating with providing a replacement or refund. Despite reaching out through the message center, I have not received a response from them. I would appreciate your assistance in facilitating a refund or a replacement for this faulty product. Order Number: [redacted] Seller: Elenxs-Official

I have not received my order even though it's been 17 weeks since I made the payment. I raised a dispute, but the seller claims it was delivered without providing a delivery signature. The dispute was closed in favor of the seller, and my appeal was unsuccessful. On the AliExpress page, it still shows the item in China. I contacted Australia Post, but they have no record of the tracking number QFLCN[redacted]YQ in their system. I've been trying to get more information from the seller about the carrier in Australia, but only receive automated responses with order details. It has been a one-way conversation. I simply want a refund for this purchase. Sincerely, Brett.

When the earphones arrived, I noticed the absence of the anti-band that should have been included. I reached out for a refund due to the lengthy wait time to receive the missing item, especially living in a different country. However, the seller claimed that the product was included and asked for proof of its absence. It feels unreasonable to have to prove something I don't possess. How can I demonstrate the absence of an item that was never received? It's perplexing to think that someone who spent $[redacted] on earphones would lie just to acquire an anti-band that costs less than a dollar.

I recently received a laptop 40 days ago, but unfortunately, it just broke. I have been attempting to contact someone on AliExpress for assistance without success. The buyer protection mentions that the seller should comply with the relevant legal requirements, such as warranty and return policies based on the buyer's location. For instance, in most EU countries, there is typically a 2-year legal conformity warranty and a 14-day right to return. I would like to know how I can proceed to apply for the warranty in this situation.

Hello, I hope you are well. I wanted to inform you that I purchased a jumpsuit on AliExpress on 11,3,21. Unfortunately, the seller informed me that the item was sold out after taking my payment. Despite requesting a refund, the seller has not returned my money. I proceeded to open a dispute on the AliExpress website to resolve this matter. However, the website now indicates that the dispute is closed, yet I have not received my refund. I am quite confused about the current situation. Could you kindly assist me with this issue? The order number is [redacted][redacted]. Thank you for your help.

Dear Support Team, I am experiencing an issue with my recent purchase from AliExpress. I bought a cosplay outfit for 50 euros, but the item received looks nothing like the picture on the website. The outfit was ripped, the pants are too big, and the gloves are excessively large, not fitting human hands properly. Additionally, the item had a terrible smell, and the fabric was poorly stitched together. I was only refunded 20 euros for this misleading purchase, which feels like a scam. My order number is [redacted][redacted]. I am hopeful that you can assist me with this matter. Thank you.

I am inquiring about my recent purchase from AliExpress with Order ID: [redacted][redacted]. The item was supposed to be delivered to 23 Lincoln Avenue in West Yorkshire, W15 7NH, just outside London. I have obtained a copy of the delivery information from my local post office. The seller's system shows that the item was delivered to me, but I have not received it and no refund has been issued. I have been trying to contact customer support to upload the proof of delivery from the post office, but have been unable to access the necessary information. Tracking ID: GV[redacted]39GB Best regards, Mary T.

Order ID: [redacted] 5 Items Subject: Request for Order Cancellation I am writing to request the cancellation of the items I recently purchased under the provided order number. Despite my efforts, I have been unable to cancel the order through the system or by contacting the seller directly. Upon checking my account, I was dismayed to find out that the items have already been shipped, leaving me disappointed. I am reaching out to request your immediate intervention to halt the shipment as I no longer wish to receive the items. The lack of a straightforward cancellation process and the inconvenient transaction dispute space on AliExpress has left me frustrated. The items are now on sale for significantly less than what I paid just 24 hours ago, and I fear proceeding with the purchase would result in a loss on my end. I kindly urge for prompt action on this matter. Thank you for your attention. Best regards, M.K.

Hello! A few years ago, when I created my AliExpress account, I used an old email address that is no longer active and couldn't verify it. I recently realized the issue when I couldn't access my account and placed an order using Facebook login. Since I can't recall the old password, I depend on logging in via Facebook. However, I would like to update both my email address and password for security reasons while my order is processing. It's important for me to ensure I can receive order-related communications to a valid email.

Dear Customer Service, I am writing to report a fraudulent incident involving store FLJ. I placed an order with the expectation that the product was in stock in Spain and would be delivered to Hungary within 4-5 business days. However, 4 days later, the store informed me that the product was not in stock and would take an additional 1-2 weeks to arrive in Spain. Following this, the store falsely claimed that the package was in transit, providing me with a fake tracking number that was untraceable. Despite numerous attempts to resolve the issue, they suggested offering a more expensive product instead of providing a refund. This deception has resulted in a significant financial loss for me. The store's actions not only violate AliExpress policies but also demonstrate a deliberate attempt to deceive customers. I have expressed my dissatisfaction with their proposed resolution and continue to seek a fair resolution to this matter. I can provide screenshots from AliExpress to support my claim if needed. Thank you for your attention to this matter.

Hello! I recently received an order from AliExpress that did not match the description provided. I initiated a Dispute requesting a refund but lacked photo evidence at the time of submission. The Dispute was closed, denying my refund request. I tried to Appeal the decision by following the provided link, but I have not received any response after waiting for 2-5 business days. I have since obtained photo proof but am unsure how to resubmit it since there is no option to do so. The information states I can "Edit" the Dispute, but I cannot locate this feature. Although the seller promised a full refund, I have not received it yet. I have asked the seller to address this matter, but there has been no resolution. I am simply trying to provide the necessary proof and receive my refund. Thank you, Mark.

Dear Support Team, I am writing to register a formal complaint regarding two recent orders under Order ID numbers [redacted][redacted] and [redacted][redacted]. Despite the status indicating that the items have been received on the Aliexpress website, I have not actually received them. I attempted to dispute these orders, but encountered difficulties uploading evidence to support my claim, resulting in the disputes being rejected. The seller has also been unhelpful in resolving this issue. Could you please advise on when the refund for these orders will be processed? I kindly request a prompt response regarding this matter. Thank you, Tetiana

Order number [redacted][redacted]: I received the item, but it was faulty. After seeking help and trying the recommended solutions from the provided site, the item still did not work. Despite numerous requests for a refund or replacement, I have not received any assistance. I even asked for the return address but received no response. Andy, on my behalf, sent a letter, but there was no follow-up. Being a member for a decade, this is the first issue I've encountered. It's been months of back-and-forth, and I am eager to resolve this by either getting a working item or a refund. I appreciate any help resolving this matter. Thank you, Jack.

Dear Customer Support, I am writing to address a misunderstanding in my recent dispute. The order I received (order number: [redacted][redacted]) did not have any packaging damage as stated in the dispute. However, the issue lies with the defective alarm clock included in the order. The clock's buzzer is broken, rendering it unable to make any sound. Despite my attempts to provide proof via an MP4 file, I was unsuccessful. I am willing to return the clock, but the return shipping costs should be covered by the seller since a faulty item was delivered to me. Your attention to this matter is greatly appreciated. Best regards, M. Schmidt

Buongiorno, mi chiamo Cristian F. e vorrei segnalare un pagamento di ***. ** euro effettuato su AliExpress il **********, addebitato sulla mia carta di credito Hype n. ****** ------ ****. Non trovo il mio ordine nella cronologia degli acquisti né nella sezione "miei ordini" del sito. Dopo aver contattato la mia banca, mi hanno informato che potrebbe non esserci stata nessuna transazione da parte del venditore. Senza poter individuare il venditore, non posso aprire una disputa. Chiedo assistenza per risolvere il problema e vorrei richiedere il rimborso del pagamento, considerando che sono passati ** giorni dall'addebito sulla mia carta di credito. Resto disponibile per eventuali chiarimenti. Grazie.

I made a purchase from Shop[redacted] Store for 2 HIFI surveillance cameras on March 22, [redacted]. The order number is [redacted][redacted]. The total amount I paid was 46.31€. My name is Mr. Naim Robert and my email is [redacted] Unfortunately, the seller canceled the shipment on April 12 without explanation. I have tried to reach out to the seller multiple times but have not received any response. I opened a dispute for a refund on April 15, the dispute was closed by providing a refund. However, I believe the dispute should stay open until I receive the refund. I am concerned about not being reimbursed if the seller doesn't respond. Is there a guarantee that I will get my money back? Can you assist if the seller continues to ignore me? Any help on how to contact the seller would be appreciated. Thank you for your assistance.