My order shipping is lost in China. current status is "Order Frozen"?

GetHuman5866885's customer service issue with AliExpress from March 2021

Help with my AliExpress issue
First: share to improve GetHuman5866885's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5866885 may need:
Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman5866885's own words
Get a refund ... (MacLCDS Store)* **Order information*If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs.*Order ID:******************Quantity:***Total:*US $***.***Name*Brad Beams*Phone number*(**)***-***-*****Address**** **nd Avenue South, D-*, Atlantic beach, South Carolina, United States, *********** **:****Please provide tracking number when available. Thank you.*Read****** **:****Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*Awaiting buyer confirmation*US $***.***LP***************this is your tracking number****Smile******* **:****What does this mean? "Outbound failure in sorting center". Is the package going to be delivered to me?*Read****** **:****tomorrow check*Your query has now been assigned to * *.****** **:****hello*Your query has now been assigned to Jiehai Tang .**We asked the AliExpress customer service center*They said that the reason for the failure of goods delivery is that your city cannot be found*and you need to provide the correct city and postal code****** **:****pls reply us asap.****** **:******* **nd Avenue South, Apt. D-**Read*Atlantic Beach, SC *****-*****Read*USA*Read*Thank you!*Read****** **:****When will my shipment be delivered? My invoice shows the correct address when ordered!*Read****** **:***Your query has now been assigned to * *.****** **:****wait pls*Your query has now been assigned to Jiehai Tang .**AliExpress Logistics says that your city does not match the zip code*They need you to provide the correct city and zip code.*Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*Awaiting buyer confirmation*US $***.******** **:****THERE ARE MULTIPLE ATLANTIC BEACH. I LIVE IN SOUTH CAROLINA. ATLANTIC BEACH, SOUTH CAROLINA *****!!! NOT ATLANTIC BEACH, FLORIDA OR ATLANTIC BEACH, NORTH CAROLINA OR ATLANTIC BEACH, NEW YORK. AGAIN I LIVE IN ATLANTIC BEACH, SOUTH CAROLINA. IF YOU CANNOT GET IT RIGHT THEN PLEASE REFUND MY MONEY.*Read*THIS ZIP ALSO INCLUDES NORTH MYRTLE BEACH, SOUTH CAROLIN ***** BUT MY ADDRESS IS ATLANTIC BEACH, SOUTH CAROLINA *****!!!!*Read****** **:****SHIP IT TO: ***** NORTH KINGS HIGHWAY, *****MYRTLE BEACH, SC *****-******IF THIS WILL EXPEDITE THIS SHIPMENT. THIS IS MY OFFICE!*Read****** **:****hello*ok*Can you cancel the Paypal dispute first?*Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*****US $***.***hello*Please cancel the chargeback****** **:****pls cancel the chargeback, then we will send your new address to AliExpress logistics center, they will change it for you, and then transport the goods*Please cancel the chargeback****** **:****Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*****US $***.***Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*****US $***.***Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*****US $***.***Please cancel the chargeback*hello****?*Alibaba Translation*Please cancel the chargeback* first****** **:********* **:****I do not understand?*Read*Paypal did not charge back. The are simply investigating. Are you referring to this? Do you want me to cancel this dispute?*Read****** **:****Item not received - claim*Case ID: PP-D-***********You reported that you’ve not received the item.**You filed the case**We're reviewing the info**We'll review the info**Estimated case resolution**Mar ****Mar ****This usually takes * days**Mar ****What's happening with your case?**We're reviewing your case and will get back to you soon.**Case details*Receiver information*Alipay Singapore E-Commerce Private Limited**Transaction amount*$***.** USD**Refund requested*$***.** USD**Transaction ID**S******SM******A**Shipping address**** **nd Avenue South*D-**South Carolina, ATLANTIC BEACH ******United States**Invoice ID**********************************Date reported*March **, ******Your notes*Shipment failed to leave country of origin warehouse. AliExpress Logistics says that your city does not match the zip code*They need you to provide the correct city and zip code. MY ADDRESS IS: *** **nd AVENUE SOUTH, APT. D-* ATLANTIC BEACH, SC *****-**** THEY SENT ME OTHER ATLANTIC BEACH IN THE US. I TOLD THEM THIS: "THERE ARE MULTIPLE ATLANTIC BEACH. I LIVE IN SOUTH CAROLINA. ATLANTIC BEACH, SOUTH CAROLINA *****!!! NOT ATLANTIC BEACH, FLORIDA OR ATLANTIC BEACH, NORTH CAROLINA OR ATLANTIC BEACH, NEW YORK. AGAIN I LIVE IN ATLANTIC BEACH, SOUTH CAROLINA. IF YOU CANNOT GET IT RIGHT THEN PLEASE REFUND MY MONEY."**File*Item(s) not received*Tudo-em-uma tela lm***wf* ssa* ss a* ssa* ssa* tela de toque lcd modelo LM***WF*-SSA* para dell p****ht (*)**Your responses*Date added*March **, ******Your notes*I may reopen but I am communicating with them and they said to* cancel this and they will ship. We'll see!**File*Your conversation with the receiver*Read*Your PayPal case PP-D-********* is now closed*Inbox*******@***.com ******@***.com***:** AM (* minutes ago)*to me*******Hello Bradley Beams,**Thanks for letting us know that you don't wish to proceed with this case. We have now closed it and there are no further actions you need to take.**Dispute Case ID: PP-D-***********Transaction Amount: $***.** USD**Dispute Amount: $***.** USD**Transaction ID: *S******SM******A**Transaction Date: March *, ******Thanks,**PayPal*****Help & Contact * Resolution Center * Security**Please don't reply to this email. To get in touch with us, click Help & Contact.**Not sure why you received this email? Learn more*Copyright * ****-**** PayPal, Inc. All rights reserved. PayPal is located at **** N. First St., San Jose, CA *****.**PayPal PPC******:*.**:*****fe*ccfb**Read*Please ship ASAP!*Read*Ship to:**Brad Beams***** North Kings Highway, *****Myrtle Beach, SC ******Read****** **:****Is your address an island? The islands are much more expensive than the mainland, and the islands are billed separately*Is your address an island? The islands are much more expensive than the mainland, and the islands are billed separately*Alibaba Translation****** **:****No it is in the mainland USA. If you give me anymore ********, I will cancel!!! Do you have google? Look it up.*Read****** **:****Thank you for all your help. Please let me know when shipment resumes!*Read****** **:****Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*Order frozen*US $***.***Read****** **:****I want to cancel this order and get a refund. Please cancel and refund $***.**.*Read*Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*Order frozen*US $***.***Read*Yesterday **:****Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*Order frozen*US $***.***Read*WHY IS ORDER FROZEN?*Read*I LIVE IN THE MAINLAND UNITED STATES AND I NEED AN UPDATE PLEASE.*Read*Yesterday **:****I don't know*I don't*Alibaba Translation*Yesterday **:****WHAT DO YOU MEAN YOU DON'T KNOW? WHERE IS MY SCREEN?*Read***:****Order Number ******************All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT*Order frozen*US $***.***Read***:****WHY THE **** IS THE ORDER FROZEN?*Read***:****I don't know***:****I don't know DOES NOT WORK! IF YOU DO NOT KNOW WHO DOES?*Read**You can asking aliexpress customer service*You can asking aliexpress customer seri*Alibaba Translation**WHY. I ORDERED FROM YOU.*Unread*******.**.** **:** (GMT-*): Accepted by local carrier for return*****.**.** **:** (GMT-*): Exception parcel handling in sorting center.*****.**.** **:** (GMT-*): Shipment failed to leave country of origin warehouse*****.**.** **:** (GMT-*): Shipment at country of origin warehouse*****.**.** **:** (GMT-*): Shipment dispatched*Unread*WHAT DOES THE ABOVE SHIPPING INFORMATION MEAN?*Unread
Frustrating communication
Refund
First order
Disputed with my Bank
How GetHuman5866885 fixed the problem

We are waiting for GetHuman5866885 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

All-In-One Screen LM***WF* SSA* SS A* SSA* SSA* Touch LCD Display Screen Model LM***WF*-SSA* For DELL P****HT
Customer service issue
Reported by GetHuman5866885
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 17244 others
0 customers following this

Timeline

GetHuman5866885 started working on this issue
Mar 20th 4:00am