AliExpress Customer Service Issues

Hello, I made a purchase on Aliexpress from the seller CHUAMG MEI STORE for a phone totaling [redacted]. Unfortunately, I have not received the item as the package was not shipped. Despite contacting the seller and being assured of delivery, the package has not arrived. The seller is now unresponsive over the phone at +[redacted]1. The tracking number provided by Aliexpress is LP[redacted]44FR. I am in France and can be reached at +33 7 [redacted] [redacted] 61. Thank you.

I purchased 2 laptops from Aliexpress in November, and they arrived three months later. Unfortunately, one of them is not functioning correctly, so I initiated a dispute. All I want is a replacement laptop that works. However, Aliexpress advised me to return the item for a refund. I am hesitant to do so as I have already paid $80 in customs fees in my country. Why should I have to cover the shipping costs back to the seller for their mistake? I am also frustrated that there is no live chat option to reach Aliexpress. As a loyal customer, I am very disappointed with the service and support provided by Aliexpress.

I am Olayinka Olasehinde. On August 13, [redacted], I placed an order on your website. However, I have yet to receive my order. Despite contacting the seller and opening a dispute, I have not received any resolution. The seller even blocked me when I requested a refund. I am considering legal action if I do not receive my refund as this situation is unfair. I am seeking a refund of £67.02. I have included the product link and the conversation with the seller for reference.

Hello, I could use some assistance. I am struggling to obtain a refund for items I purchased but never received. The seller advised me to wait, causing the dispute window to close. I've reached out to the seller who directed me to contact support. It has been 2 months since I made the purchase, and I still haven't received the products. I am in urgent need of help to secure a refund for these undelivered items. I can provide the tracking number and any other necessary information if needed. Your help is greatly appreciated. Thank you.

Order Number: [redacted][redacted]. I recently purchased 2 mobile phones from a seller on AliExpress. Despite selecting PayPal as the payment method, the seller is now requesting a cancellation as they do not use PayPal. This has resulted in the payment going through my bank instead. It's frustrating as the option to pay with PayPal was available, and now I am facing a lengthy process to get my money back. I am unable to cover the cost of repurchasing the items immediately. The total amount taken was £[redacted].64. I have evidence of the transaction and screenshots. I just want to receive the two phones I paid for. The seller is unresponsive to messages. Any assistance would be greatly appreciated. Thank you, Craig.

Hello, I am interested in reactivating my Aliexpress account. I initially set up the account years ago but never used it. I recently changed my password after receiving a verification code, but encountered issues logging in. After researching online, I updated my Alibaba account and connected my mobile number as instructed. Following another verification code, I believe I successfully reactivated my account. However, upon attempting to place an order on Aliexpress, I encountered difficulties. I am seeking guidance on resolving this issue without resorting to opening a new account with a different email address. Thank you for your assistance. Regards.

Dear Aliexpress Team, I purchased six GEMFAN AC-2M FPV race cube gates ([redacted]*[redacted]*[redacted]) from your platform. I patiently waited for 11 days for the shipment to be processed. However, after this period, I was only refunded the money for my order. My preference is to receive the actual product instead of a refund. Waiting 11 days for a package to be prepared seems lengthy, especially when compared to other suppliers who can deliver within the same timeframe. Could you please clarify the reason for this delay? If this issue persists, I may consider ordering from a different supplier next time to ensure timely delivery. Thank you, Silvan Zürcher

I am a loyal customer on AliExpress and recently had an issue with a tablet I purchased from the Teclast official store. Upon receiving the product, I noticed it had battery issues and wouldn't charge. Despite contacting the seller multiple times and providing evidence, I was informed by AliExpress that I needed to send the damaged product back to China at my own expense. As a European consumer, I believe that I should not be responsible for shipping costs when a product is defective. I have tried reaching out to AliExpress and Alibaba for assistance, but have had no success. I feel frustrated with the lack of customer support and the fact that I am being asked to adhere to Chinese laws rather than European consumer rights laws. I am considering taking this matter further and filing a complaint with the European consumer rights court.

Order ID: [redacted][redacted] Dear Team, I placed an order for a Samsung A71 in February, but I have not received my order yet. Upon contacting the post office, I was informed that they delivered my order to the incorrect address provided by the seller. Despite opening a dispute and trying to reach out to the seller through messages, I have not received a response. I would appreciate any assistance you can provide with this matter. Thank you, [Initials]

I recently purchased 2 screen head visors, but unfortunately, one was missing parts and the other had a broken screen upon arrival. I contacted the seller, who claimed the case was closed, which didn’t make sense as the items were defective. After disputing the purchase, I was instructed to return the items, which I did the same week on a Saturday or Sunday, as those are my only days off. The seller is now telling me to speak to customer service, but I believe I have followed the return policies within the required timeline, which is a minimum of 14 days. My order number is [redacted][redacted], and the tracking number for the return is #[redacted][redacted]1. Thank you for your help. - Frank S.

Hello, I am seeking assistance with an issue I've been facing regarding a gel polish purchase I made approximately 2 months ago. I've been in communication with the seller about not receiving the package, and after waiting as advised, I decided to open a dispute. The seller then requested to close the dispute in order to issue a refund, which I accepted. However, it has been over a week and I have not received the refund. I have been attempting to reach out to the seller, but I am receiving an error message stating that the seller cannot receive my messages. I am at a loss for what to do next, especially since I regret closing the initial dispute. I have not received the package nor the refund, and I would greatly appreciate any guidance on how to proceed. Thank you for your help.

Hello, in November, I purchased a multimedia car radio for a Hyundai i10 [redacted] from Prelingcar store for $[redacted].42 ($[redacted] for goods and $88.42 for delivery). The order number is [redacted][redacted], and it was delivered via FedEx. On arrival at customs, FedEx requested permits despite my prior authorization. I relayed all permit requests to the seller, then to FedEx upon receipt. Sadly, this caused delays leading to the goods being stuck at customs and eventually returned to the seller. I've spent time, money, and endured a lot of stress over this ordeal. Regrettably, the seller has not refunded me yet, despite my numerous proposed solutions. It's disappointing that the seller seems unwilling to understand my perspective in this situation. Best regards, the buyer.

Order Number: [redacted][redacted], Tracking Number: QFLHK[redacted]YQ Hello, I placed an order for [redacted] lithium-ion batteries on November 11th. Due to the current circumstances with the pandemic, I was understanding of potential delays in shipping. However, to my disappointment, I have yet to receive the batteries. The tracking information suggests that the batteries should have arrived by now. Upon further investigation, I have realized that shipping [redacted] batteries in one package is not typically allowed, and there should have been multiple tracking numbers provided. Additionally, lithium-ion batteries are not usually shipped by air, as indicated in the tracking details. I am concerned that the sender may have provided incorrect information to avoid the delivery. I suspect that the shipment might not have been legitimate. Any assistance in clarifying this situation would be greatly appreciated.

Hello, I purchased a multimedia car radio for my Hyundai i10 [redacted] from the Prelingcar store in November. The total amount paid was [redacted].42 shdollars, broken down into [redacted] dollars for the product and 88.42 dollars for delivery. The order number is [redacted][redacted], and the delivery was handled by FedEx. Upon reaching customs, FedEx requested permits even though I had previously authorized the release of the goods. I sent all permit requests to the seller, who in turn forwarded them to FedEx, causing delays. Eventually, the goods were returned to the seller due to the prolonged process. Regrettably, I have not received a refund from the seller despite various attempts to resolve the issue. I feel frustrated by the lack of cooperation and understanding from the seller's end. Thank you.

Hello, in November, I purchased a multimedia car radio for the Hyundai i** **** from the Prelingcar store for a total of ***.** shdollars (*** dollars for the goods and **.** for delivery). My order number is ************. The delivery was done by FedEx. Upon arrival at customs, FedEx requested permits from me, despite my prior authorization for them to handle customs release and delivery. I provided all necessary permits to the seller and then to FedEx, but the process took too long, causing the goods to be stuck at customs and eventually returned to the seller. Despite numerous attempts and suggestions for a resolution, the seller has not refunded my money, claiming losses and refusing to reimburse the full amount spent. It is disappointing that the seller seems unwilling to see my perspective in resolving this matter. Regards, AliExpress.

Hello, in November, I purchased a multimedia car radio from the Prelingcar store for the Hyundai i** **** for a total of ***.** dollars (*** dollars for merchandise and **.** for delivery). The order number is ****************. The product was shipped via Fedex, and upon arrival at customs, Fedex requested permits from me despite my prior authorization for the release. I forwarded all permit requests to the seller, but the process was delayed. Unfortunately, the goods got stuck at customs and were returned to the seller. I have spent a significant amount of money, time, and energy on this issue, but the seller has not refunded my payment. I provided the seller with multiple options, but they seem reluctant to reimburse the full amount. It's frustrating that the seller fails to consider my perspective. Best regards, the buyer.

I ordered an item in December, with an expected delivery time of 20-40 days, but it hasn't arrived yet. Despite starting a dispute within the buyer protection period, I was then instructed to wait an additional 15 days before escalating the dispute. The automated response I received deemed the dispute as invalid and requested a further 8-day wait. The tracking information suggests the package is still within the purchase protection time frame, but it has been stuck at customs for three months. I believe a refund and some form of compensation is warranted given the prolonged delay.

I had a terrible experience recently due to a missing phone order worth $[redacted] on AliExpress. Despite winning the dispute in my favor for a refund following AliExpress judgment, I have not received either the phone or the refund in over 4 months. The refund has not been processed, as there is no ARN available. This prolonged delay is unusual as refunds are typically processed within a week after AliExpress judgment. Attempts to inquire with the Nigerian postal service (NIPOST) yielded no helpful information, as they could not locate the tracking number RB[redacted]39SG. I am requesting AliExpress to reopen the case and expedite the refund process. Unfortunately, I am unable to upload a screenshot of the judgment here. The order was placed in early August last year, and your assistance in resolving this matter is greatly appreciated. Thank you.

Dear Sir/Madam, I hope this message finds you well. I am Taha and I have been an avid supporter of Aliexpress and its services. I am reaching out to inquire about the possibility of setting up an office in Arusha, Tanzania. Being located in Arusha, Tanzania, I am enthusiastic about the opportunity to collaborate with Aliexpress as a collection and drop-off point for customer orders. Additionally, I am interested in providing transportation services for orders in Arusha, Moshi, and potentially all of Tanzania. Establishing an Aliexpress office in Arusha would not only create job opportunities but also contribute to the local economy. I am eager to learn about the requirements and expectations to commence working with Aliexpress. Rest assured, I am committed to meeting all criteria and ensuring customer satisfaction is a top priority. I kindly ask for the chance to grow under your mentorship.

I purchased a CPU from a store on AliExpress named Shop[redacted]79 Store for [redacted].97 GBP, expecting it to arrive within 2 to 10 days. Unfortunately, it's been 22 days now, and I've discovered that this store has scammed several customers, myself included. None of us have received our items or refunds. This has not only cost me [redacted] GBP, but also damaged my reputation as I couldn't fulfill my customer's order. I am frustrated by the lack of action from AliExpress compared to a company like Amazon. The store should face legal consequences for their fraudulent activities and compensate all affected customers for the time and money lost in pursuing refunds.