AliExpress Customer Service Issues

Hello, my name is Loreta J., and I reside at [redacted] North East Street Apt [redacted], Indianapolis, Indiana [redacted]. My contact information is [redacted] and [redacted] I am facing an issue with my AliExpress account. This Sunday, I discovered that my account had been deleted. I have orders to receive and confirm, including designer boots, hats, and a purse, totaling about $[redacted]. I also have pending orders worth around $[redacted], and I have been an active Diamond Shopper spending approximately $[redacted] to $[redacted] in the past two months. It has been four years since I last logged in, as AliExpress allowed me to access my account without logging in due to difficulty remembering passwords. This sudden change has left me unable to track, confirm, or view my orders. I kindly request assistance in restoring my account to its previous state to manage my pending transactions. Your prompt help is greatly appreciated. Thank you.

Hello, I hope you are doing well. I purchased 2 phone chargers from your AliExpress store with order number [redacted][redacted] on 21/10/[redacted]. Unfortunately, I have not received the items yet. The seller shipped the package to the wrong address, and it is now on its way back to the seller. They assured me they would send new chargers, but I have not received anything. They also mentioned a refund if I closed the dispute, but nothing has happened. The dispute period has ended, and I'm still waiting. Each time I reach out, the seller tries to prolong the process, and the same goes for the refund. They requested my PayPal information, but nothing has been resolved. It has been over [redacted] days since I placed the order, and I am disappointed with the customer service. What should I do next?

My name is Lotetta J. and on Sunday morning, I discovered that my account was missing. I usually shop on AliExpress and have never had to sign in for the past five years. Recently, I spent over $[redacted] on orders, including designer items like boots, hats, and a purse. I have numerous orders pending, including a drone for my grandson, and facing difficulty tracking them due to my account being deleted for the fourth time. I rely on these orders and communication with sellers but have not been able to due to this issue. I kindly request assistance in restoring my account to access my recent orders and continue shopping without disruptions. Any help in resolving this matter would be greatly appreciated.

Dear sirs, I purchased 4 solar wifi cameras from the supplier ZILNK on AliExpress. Despite following the provided instructions, the cameras are not working. I have opened a dispute and attempted to contact the supplier for assistance, but I have not received any feedback after multiple attempts over the past few days. I kindly request the supplier to respond and help me resolve the issue or provide a full refund. Thank you in advance. Yoel Amir

J'ai récemment rencontré un problème avec une commande, la [redacted], qui s'est conclu récemment en faveur du vendeur. Il semblerait que le vendeur (dropshipper) ait mis en place une arnaque en demandant à son fournisseur de livrer le produit à une autre adresse que la mienne en France, bien que j'aie payé pour l'objet. J'ai soigneusement examiné le suivi de livraison et j'ai obtenu la confirmation de la poste indiquant que le colis a été livré dans un département différent. J'ai fourni toutes les preuves nécessaires au service des litiges, mais malheureusement, ils n'ont pas compris la situation.

I am Loretta Jones, a Diamond Shopper on AliExpress. On Sunday morning, I discovered my account was missing. For five years, I have been a loyal customer, never needing to log in. Currently, I have over $[redacted] worth of items pending, including $89 boots, two designer hats, a purse, a drone, and various body jewelry. I have six items awaiting shipment and twenty-six awaiting confirmation. I kindly request for my account to be reinstated so I can track, confirm, and communicate with my Store Sellers. Restoring access will allow me to manage my pending orders, including the delivery address at [redacted] North East Street Apt [redacted], Indianapolis, Indiana, zip code [redacted]. Any assistance is greatly appreciated.

Hello, I'm Toik T. and I frequently shop on Alibaba's platforms. Recently, I purchased washi tape, and after seeing the "[redacted]% cashback" offer, I shared the link with two friends who both signed up on AliExpress. I have screenshots to verify these actions that I can provide via email. I am expecting a cashback of $8.95 CAD, however, I have not received it yet. This refund is important to me. I've tried reaching out through Eva bot and other online channels, but I have not been successful in resolving this issue. Please contact me via email or phone to assist further.

Hello. I am experiencing issues with my AliExpress orders with the codes GVALEBCN[redacted]23 and GVALEBCN[redacted]14. The products have not been delivered to my address. The AliExpress tracking information indicates that delivery failed, and I have opened a dispute. AliExpress is requesting proof of postage since the items were not delivered. Unfortunately, I am unable to obtain this proof from the post office as the delivery was made via Glovo. Despite my attempts to contact Glovo for information on the warehouse, I have not received any response. As a result, I have lost the disputes, and AliExpress has refunded the merchants. Today, I received an email from Glovo stating that the products were returned to China. I have the proof of delivery now, but I am unable to reach AliExpress. Any advice or assistance would be greatly appreciated. Thank you.

Order number: [redacted][redacted] Hello, I am a customer on AliExpress. I recently purchased a screen unit from the Direct Factory store for $[redacted].89. Unfortunately, the item arrived damaged. The seller requested that I return it to a different address, claiming that their office is connected to AliExpress. I have evidence of our conversation in AliExpress messages. I returned the item in good condition at my own expense. The tracking number CH[redacted]40US shows that no one was available to receive it. I am seeking a refund for this transaction. Thank you.

I purchased plastic snaps from an AliExpress seller and specifically asked if they were original KAM snaps, which the seller confirmed. However, upon receiving the items for my shop, valued at USD [redacted], they turned out not to be original KAM snaps and are incompatible with our special pliers. I initiated disputes for each of the 34 different-colored snaps labeled as "product not as described" on AliExpress. Unfortunately, only a portion of the disputes were accepted, and the seller suggested closing and reopening them with a different reason, but the declined disputes cannot be reopened. Despite multiple messages exchanged with the seller over a month, no resolution has been reached. I've also tried reaching out to AliExpress for support without success. I'm seeking guidance on how to proceed and achieve a full refund for the items.

My name is AS and I purchased fabric from Hejiemei store last year. The delivery was delayed, and I informed the seller about it when I was traveling. Unfortunately, I got stuck in Africa for five months. The seller claimed they had delivered the parcel while I was away, but when I returned, there was no fabric. After multiple conversations, they now insist the fabric was returned to them and won't offer a refund without an additional $10 payment. I've been in contact with the store for a year, but they are still refusing to refund or resend the fabric without the extra fee.

I am disappointed that my order is being delayed by 20 days due to the Chinese New Year celebration. I expect my items to be delivered as promised. I am American and do not want to wait extra days for a festival that does not concern me. I will follow up on my orders and expect them to be delivered on time. It is frustrating to hear about this unexpected delay after making all these orders. I am considering cancelling everything because of this situation.

I purchased two items detailed below. Part Order ID: [redacted][redacted], dated June 24, [redacted] 16 Inch Android 9.0 Tesla Style Car GPS Navigation for TOYOTA LAND CRUISER LC[redacted]-[redacted] Auto Head Unit Multimedia Player PX6. The unit was incompatible with my car, so I bought the correct model at the advice of "Professional Car Audio Store." I was asked to hold onto the incompatible unit until a European order came in for me to courier. However, no order arrived, causing a delay in raising this dispute. Amount paid: €[redacted].58. Order ID number: [redacted][redacted], dated July 4, [redacted] Car bird view system [redacted]-degree reversing camera side front camera and 3D reversing camera [redacted]-degree cameras. These could not be fitted or checked without the correct head unit. After fitting, they were found not to work correctly, and I was asked to return them with the incompatible head unit. Amount paid: €[redacted].12. Courier cost: €51.20. Total due for refund: €1,[redacted].90. I returned the items as requested by "Professional Car Audio Store" and they confirmed receipt. However, they now ask me to contact AliExpress for the refund. All communications and evidence are on AliExpress message Center. I hope for a resolution. Thank you, Tony C.

Good afternoon, on February 29th, I opened a dispute regarding order [redacted][redacted] purchased on November 27th from Shop[redacted] Store. I have contacted the seller multiple times, but they keep referring me to the transportation company or the postal service, both of which have no information on the order. Aliexpress asked me to wait 10 days in the dispute process, which I have done, but I have been unsuccessful in reaching out to the seller during this time. Today, I was surprised to see on the Aliexpress page that the item is marked as delivered in the tracking, which is not true. That's why I am reaching out to you again, seeking a prompt resolution to this unfortunate situation that has been ongoing for two and a half months.

I purchased a doll from Aliexpress from the seller klghjo sex store with order numbers [redacted][redacted] and [redacted][redacted]. I expected delivery from Belgium within 1-10 days, but the seller asked to accept a 35-day delivery. The package I received was poorly packaged and the item was dirty and of lower quality than advertised. Additionally, it was smaller than specified at 144cm instead of 150cm. Despite opening a dispute, Aliexpress did not fully accept my claims, and the seller misrepresented information. I returned the item with DHL tracking number CY[redacted]77DE, but the seller has not responded, and Aliexpress support is inaccessible after closing the dispute. The second order was not sent by the seller, and although I canceled it, he falsely claimed to have shipped it. Aliexpress denied my refund request, leaving me dissatisfied with the lack of buyer protection and the significant sum of money involved. It has been a frustrating and disappointing experience dealing with the seller's misleading practices and the platform's inadequate support.

I have two separate orders with two different sellers. One seller claims my order was delivered, but I haven't received anything. I contacted the seller, who advised me to reach out to my local post office. However, despite calling the number provided by the seller for three consecutive days, I have not been able to get through. I relayed this to the seller, but they insist that I continue to contact the postal service. I am eager to receive the product and wonder if they could resend it. The other order was due to arrive by January 31, [redacted], but as of February 11, it still has not shown up. Additionally, there have been no tracking updates since the day I placed the order. Despite reaching out to the seller multiple times over the past three days, I have not received a response. I am also looking forward to receiving this product.

My name is Florin Cacuci from Romania. I made a purchase on AliExpress totaling $[redacted].86. Unfortunately, the package never arrived due to shipping issues. After opening a dispute, I was only refunded $92.70, losing the shipping cost. I believe this is unfair as I provided the correct address and waited for the package at home. The local courier, Urgent Cargus, failed to deliver the package despite having all the necessary information. The error was on Deutsche Post DHL for not including my phone number on the package. This led to miscommunication and the package being sent back. I am not at fault in this situation and request a reevaluation. I seek a refund of the $63.16 shipping fee as promised by AliExpress for undelivered items. I have proof of my claims and hope for a fair resolution as a long-time customer. Thank you for your attention.

I placed an order at ANGIE QUEEN Official Store for a 13x4 Body Wave Lace Front Human Hair Wig and a [redacted] Lace Frontal Wig. The total amount paid was US $[redacted].11. The seller explained there was a sale price with a difference of $[redacted].11 for the [redacted]% density wig I ordered. I agreed to the payment adjustment. Following confirmation of receiving the order, the seller mentioned a refund. Despite not receiving the money, I was reassured to wait for 3-15 business days for the refund process. However, the seller mentioned being on holiday for the new year and then proceeded to block me. I am seeking assistance to ensure I receive the refund of $[redacted].11 as agreed. Thank you.

Hello, My name is Victor from Nigeria. I placed an order on 15/11/[redacted] with tracking number RB[redacted]94SG. I have been in contact with the seller to check the status of my parcel, but it has not arrived yet. I recently opened a dispute to request a refund since the goods have not been delivered. Despite AliExpress asking me to wait for an additional 5 days, I was informed today via email that my dispute is invalid and the money will be released to the seller. This is not the first time I have purchased a mobile phone from AliExpress, and I am frustrated that I have not received it. I have been advised to obtain an official letter from the general post office confirming the item did not arrive in Nigeria to assist with tracking or to refund me the amount. Thank you.

Hello, My name is Victor from Nigeria. I placed an order on the 15/11/[redacted]. Here is the tracking number RB[redacted]94SG. I chat with the seller occasionally to inquire about the parcel, and they keep asking me to be patient. However, I have not received the goods yet, so I opened a dispute to request a refund. Despite being asked to wait for 5 more days by AliExpress, I still have not received the item. Today, I received an email stating that my dispute is invalid and the money will be released to the seller. This is not the first time I have purchased a mobile phone from AliExpress, and I am certain that I have not received it. Please review the attached tracking information. If the shipping company claims to have delivered the item to Nigeria, I would like some specific details from them to assist in locating the package or the receiver. If this information is not provided, I would like a refund. Thank you.