I ordered an item late April of **** and disputed it in july as it didn’t arrive and th...

GetHuman-rahafzei's Missing Order issue with AliExpress from February 2021

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AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rahafzei will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rahafzei can let us know if they help or not.
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Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman-rahafzei's own words
I ordered an item late April of **** and disputed it in july as it didn’t arrive and the seller told me to be patient as it was arriving soon, after that I requested a refund or tracking number and received nothing. I asked for a reshipment in January and received a response saying the seller will check the warehouse. I message again * weeks later asking for a followup and I can no longer message the seller. I would like a refund on this item.

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AliExpress

Missing Order issue
Reported by GetHuman-rahafzei
Feb 8th, 2021 - 6 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 16915 others
0 customers following this

Timeline

GetHuman-rahafzei started working on this issue
Feb 8th 5:27pm