My parcel has been delivered to someone else. As the result of contacting to local post...
GetHuman-sakait's Track a Package issue with AliExpress from February 2021
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Help with my AliExpress issue
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AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sakait will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sakait can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if AliExpress has better answers for you: AliExpress Help Center
Before contacting them, items GetHuman-sakait may need:
Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman-sakait's own words
My parcel has been delivered to someone else. As the result of contacting to local post office, the tracking number that the seller provided to me is not correct. The post office said that the the name and address put on the parcel ( tracking number the seller noticed to me ) are not my address nor name and there is the person in the address and the name.*In addition, I have sent messages to the seller many time, but they never replied anything. Would you please check if I will have the item ( just missing to put a tracking number ) or the seller never shipped my item yet ASAP. In case, the seller have not yet shipped my order, I would have fully refund right away, Since I would like to place another order to another shop in the Aliexpress. **Your help would be highly appreciated.*Takao
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