HELP!! Seller changed there listing pictures ** days after sending me the listing, appr...

GetHuman-malcomhe's Problem With a Seller issue with AliExpress from November 2020

Help with my AliExpress issue
First: share to improve GetHuman-malcomhe's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-malcomhe may need:
Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman-malcomhe's own words
HELP!! Seller changed there listing pictures ** days after sending me the listing, approx **** orders were placed between my * stores in that time, seller used copyrighted pictures to promote his product from the *st listing so when he updated it ** days later they were nothing like the original! I've had to refund the **** customers because they obviously just opened a case against me as "item not as described" which they had every right to do because what they received was nothing like the sellers original listings pictures! I've now spent weeks opening disputes adding videos, photos, comments to the seller & Aliexpress, Appealing decision, contacting customer support, uploading images to them. I ever reported the seller for copyrighted misuses and got a case number from Aliexpress which I used in my appeals! I've stated hundreds of times that I dropship! Ive send on my account feedback, I've attached screenshots of all my cancelled orders through Shopmaster! I've even sent on details of the sellers feedback because I'm clearly not the only person that has been decieved by this seller! Now im getting a return*refund option from Aliexpress which I've stated a hundred times is impossible because I Dropship and they were dispatched Globally! Most of my buyers won't even add pictures for me to use against this seller which I don't blame them because there as pissed at me as I am at the seller. Aliexpress has admitted to me the seller was wrong in what he did. They have told me that it has been escalated but uve heard nothing yet, they have said that when the return*refund option ends just to Appeal it and my appeals will be looked into again. Thousands of Euros lost, both my stores shut down and weeks of my life consumed by trying to appeal what is a blaten disgrace of a seller who was suspended by Aliexpress for * weeks so clearly they knew he was in the wrong! And days after his suspension sends me on a link to him new store! I've used this seller for over **mths I trusted him. There has to be something I can do to get justice! TIA

GetHuman-malcomhe did not yet indicate what AliExpress should do to make this right.

I have an issue with AliExpress too
How GetHuman-malcomhe fixed the problem

We are waiting for GetHuman-malcomhe to fix the problem and share the solution with the rest of us customers.

Please help with my AliExpress issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AliExpress customer problems.
How do I recover my account access to AliExpress?How do I return an item to AliExpress?How do I open a dispute about a seller on AliExpress?How do I track my AliExpress orders or packages?What can I do if my AliExpress order is missing?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
seller advertised item at listed price after purchase seller contacted me and ask...Hello**There is an Seller on Aliexpress wich sends me advertisment all the time i...this is aliexpress seller QHGC send me message *hello dear friend this is aliexpr...The below order and tracking number for my Aliexpress purchase are listed below...
FIX: I contacted every source I could find and complained. Finally was put in touc...I orderd a keyboard at aliexpress and the seller was Ajazz. He send the delivery...Dear Aliexpress staff,**I have problems with a seller, for several days he did no...Dear seller, according to the orderlist, I ordered *x the article. In the listing...
Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

Problem With a Seller issue
Reported by GetHuman-malcomhe
Nov 14th, 2020 - 5 months ago
I have an issue with AliExpress too
Not resolved
Seen by 2 customers so far
Similar issue to 18864 others
0 customers following this

Timeline

GetHuman-malcomhe started working on this issue
Nov 14th, 2020 10:05am

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies