hi my package did not arrive seller says it was delivered but it was not aliexpress tur...

GetHuman5348405's customer service issue with AliExpress from October 2020

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AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5348405 will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5348405 can let us know if they help or not.
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Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman5348405's own words
hi my package did not arrive seller says it was delivered but it was not aliexpress turned does my dispute as i could not prove that it was not deliverd to my address they said to contact the local shipper to find out we’re package is but i can not do that as i don’t know the shippers name i also contacted the seller to get them to find it but they have not contacted me after * times This is not good service as aliexpress is ment to help the buyer as well as the seller

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AliExpress

Customer service issue
Reported by GetHuman5348405
Oct 9th, 2020 - 2 years ago
Not resolved
Seen by 39 customers so far
Similar issue to 17813 others
0 customers following this

Timeline

GetHuman5348405 started working on this issue
Oct 9th, 2020 12:36am

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