AliExpress Customer Service Issues

I received a parcel containing two items that were of much lower quality than described on the seller's page. After winning a dispute, I am waiting for a refund once I return the items. However, I am disappointed that I have to cover the return shipping costs, which are even more than what I paid for the items initially. This would result in me essentially paying for nothing. The seller is not responsive to my messages and seems to be delaying intentionally, knowing I have a limited time to return the items. I am seeking advice on how to achieve fair resolution and avoid supporting what seems like a scam.

I recently purchased a new computer, a different brand from what I was used to. I initially enjoyed the touchscreen feature, although transitioning from Apple products was challenging. However, the touch screen began malfunctioning, registering touches in the wrong places. Despite reaching out to the seller, their responses were slow and unhelpful. I followed Microsoft's troubleshooting steps, which temporarily resolved the issue, only for it to reoccur along with touchpad problems. As I rely on my computer for work, encountering a complete screen blackout in Cambodia after just two weeks of moving there was extremely frustrating. Unable to resolve the problem, I had to purchase a new computer, causing financial strain. The lack of support from the seller and Aliexpress has left me feeling helpless. I'm desperate for a solution and any assistance would be greatly appreciated.

Subject: Issue with Recent Purchase Hello, I wanted to address an issue I encountered with an order I placed with the supplier "LOSONCOER Global Store" for a battery for my UMIDIGI A3_pro phone. I received the battery in July [redacted] but when I tried to replace it in August, I realized the connection connector was not compatible with my phone, despite the product description. I have been trying to resolve this with the supplier through emails, but have not received a satisfactory response. I am seeking your assistance in either exchanging the product or issuing a refund for the $21.62 paid. I have kept the non-compliant battery for reference. I can be reached via email at [redacted] Please note that I have been a loyal customer and have noticed some issues with recent shipments and product quality. Thank you.

Order ID: [redacted][redacted] Order placed at: 13:12 on May 04, [redacted] To whom it may concern, I am writing to address an issue I have encountered with one of your suppliers, the "LOSONCOER Global Store," regarding a battery order for my UMIDIGI A3_pro cell phone. The new battery that I received in July [redacted] was incompatible with my phone's connection connector, despite the product description stating it should be. I have reached out multiple times and followed up in August [redacted], but have not received a satisfactory resolution. I kindly request your assistance in resolving this matter, either through an exchange of the battery or a refund of the product cost, which was $21.62. I have kept the non-compliant battery available for return. I can be contacted via email at [redacted] Additionally, I want to bring to your attention that I have been a loyal customer and have noticed some issues with shipping delays and product quality recently. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely,

I opened a dispute for a return and refund on AliExpress after they provided a tracking number showing the order was returned to their U.K. warehouse. However, AliExpress closed the refund claiming the seller has not received the product back. I have continually asked the seller for the tracking number, but they insist they haven't received the items. The seller sent the wrong product, leading to the dispute being mistakenly canceled. I have contacted AliExpress numerous times without any response regarding the return. The seller agreed to the return for one order, which was sent back to the U.K. warehouse, but no refund has been issued. There is another order without an order number that was also returned, but the refund process hasn't been completed due to the seller not confirming receipt of the product. Unfortunately, I'm struggling to find a way to contact the U.K. return warehouse.

I placed an order for 2 St. 9 V batteries from Shenzhen Sheng Shijia Ltd. Store and received a package with 2 flashlights instead. The shipping tracking indicated Luxemburg D Logistics as the last station. I suspect there was a mix-up with my order. I need the batteries urgently and would like a return slip to send back the flashlights. I couldn't find any information under My orders, Refunds, and Disputes using the order number provided. Can anyone assist me with this issue?

I purchased a Cubot X30 over a month ago, but the seller is a scammer. They haven't sent me the phone despite their advertisement promising delivery within 5 days. It has been 45 days, and this dishonest person hasn't sent me the phone or processed a refund. They insist on me canceling for another reason to issue a refund, which is unreasonable since they've ignored all my messages and inquiries. I tried seeking help through chat support, but even they seemed to dismiss my problem. I demand that the phone be shipped to me immediately via express mail, with the seller covering the costs, or I will take legal action against the seller and AliExpress for holding onto my money without delivering anything. This situation is a complete mockery, customer abuse, and disrespect. It's unacceptable to withhold funds and ignore a customer. I ordered on August 27th, and still no response – absolute disgrace.

Dear Aliexpress Customer Service, I am writing regarding Order ID: [redacted][redacted]. I initially purchased a doll based on the product pictures provided by the seller. Upon my request for product factory pictures to confirm the doll's appearance, the seller only shared the same doll picture, leading me to believe it was the same product. Upon further inquiry and request for additional pictures to confirm the doll's identity, it became apparent that a different doll had been sent. I asked the seller to cancel the order, but they seem unwilling to cooperate. I noticed that the purchase status changed from "to be shipped" to "shipped" after I requested additional images. The seller mentioned a cancellation fee, which seems unreasonable considering the mix-up with the doll. I am reaching out for your assistance in processing a refund. If the order has already been shipped, I believe the responsibility lies with the seller, as I had clearly requested no shipment be made under these circumstances. Thank you for your attention to this matter.

Dear Aliexpress Customer Service, I am writing regarding Order Id: [redacted][redacted]. I bought a doll based on the product images provided. After asking the seller for factory pictures to verify, they sent me the same doll image again. Upon this confirmation, I placed my order. Later, when I requested more photos to validate the product, it became clear that a different doll was sent to me. I asked for a cancellation, but the seller seems unwilling to comply. Some important points to note: - The purchase status changed to "shipped" after I asked for further proof of the doll. - The seller mentioned a cancellation fee, which does not make sense for a different item. I am seeking your assistance for a refund. If the order has been shipped, I hold the seller accountable as I advised against it. Thank you for your attention to this matter.

Hello, I'm having an issue with a package that was supposed to be delivered to me. The seller claims it was delivered, but I haven't received it. I opened a dispute on AliExpress, but I couldn't provide evidence that it wasn't delivered to my address. AliExpress advised me to contact the local shipper, but I don't know their name. I've tried reaching out to the seller multiple times, but they haven't responded. This situation is frustrating as I expected AliExpress to assist the buyer in situations like this.

I placed an order with Order ID: [redacted][redacted] on 28.09, which was 10 days ago. The seller has still not shipped my order, and I have to wait another 5 days. I tried to contact them multiple times, but I keep getting the same repeated response. I even tried to reach out through Ali's customer service, but I always get an automated response and the issue is not properly explained. There is no option for a live chat with a real person. It's a real disaster. I have now canceled the order, and I hope to get my money back. Dealing with such a seller, I hope I never have to try buying something from them again. I have also lost interest in ordering anything else from Ali. It would be great if having a live chat with someone was not so complicated.

Hello, I am Jahirul from Bangladesh. I hold a Master's degree in Textile Engineering from Wuhan Textile University in China. Currently, I run a business specializing in textile materials and garments accessories sourcing in Bangladesh. Over time, I have noticed that my customers often prefer having a Bangladeshi representative when dealing with Chinese suppliers on platforms like Alibaba. This provides them with a sense of security regarding quality, payments, replacements, and other related matters. I am looking to partner with verified Chinese suppliers who can authorize me to act as their representative and create sub-websites for me on Alibaba. This setup will allow me to communicate with customers directly, taking responsibility for any issues as an authorized Bangladeshi representative endorsed by both the suppliers and Alibaba. I believe this initiative will boost trust and satisfaction among Bangladeshi textile and garment businesses importing from Alibaba.com. I am eager to hear your feedback on this proposal. Thank you.

I ordered a radio for my BMW E87 and paid €[redacted]. I received the item 3 months ago without any instructions. After 2 weeks, the radio had issues connecting via Bluetooth, receiving radio signals, using GPS, and crashed multiple times requiring resets. Despite claims of having a fast processor and Carplay, it is slow and does not connect properly to phones. When I tried playing music from an SD card, the radio crashed multiple times upon startup. I contacted the seller multiple times about these problems but only received repetitive questions and no solutions. Shipping the defective unit back to China is expensive, and removing it would leave me without a radio. Requesting a refund or replacement has been fruitless so far. I now seek assistance with resolving this issue in accordance with consumer protection laws.

I ordered a radio for my BMW E87 and paid €[redacted]. The item arrived three months ago without any instructions or installation guide. I had it installed by a competent mechanic, but within two weeks, it malfunctioned. It does not connect via Bluetooth to my phone, does not receive radio signals, and the GPS and navigation functions do not work. The radio has crashed eight times, and despite claims of a fast processor, it operates slowly. The advertised Carplay feature does not work either. I've contacted the seller multiple times about these issues, but they have been unhelpful and repetitive in their responses. Shipping the device back to China is costly, the device is already installed in my car with new cables and modifications, and I cannot be without a radio. I suggested a partial refund, but the seller ignored it. I am aware of my rights to request a refund under consumer protection laws. My name is Timur Tarhan from Seeadlerweg 49, [redacted] Berlin.

I ordered two chairs on 15/06/[redacted] and have yet to receive them. Instead, I received a letter with the bill for the chairs (€[redacted]) and 6 batteries, sharing the same tracking number provided by AliExpress. The seller informed me the chairs were shipped by sea, extending the protection time, which I agreed to. After a month with no package, the seller said it's in my country's customs but couldn't give a new tracking number. Protection time ends in 5 days, and my expensive order leaves me uneasy without extended coverage. I trust the seller, but I want more safety measures.

I am extremely disappointed with the store's services. The product I received is damaged, with the plastic covering the screen in poor condition, making it difficult to use the tablet. The product page states I can return it for a refund. I opened a dispute, agreed to return the item, and requested a full refund for the damaged product. However, when trying to communicate with the seller, I only received automated responses instructing me to close and reopen the dispute, with no human interaction available. The product cost me $23.75, but the seller only refunded me $3.92, which is unacceptable. I am adamant about receiving a full refund for the damaged product I paid for and will return it to the seller promptly.

Hello, I am reaching out regarding an order I placed and paid for on 09/25/20 on Aliexpress. The order number is [redacted][redacted]. I encountered issues with the shipment. Despite the seller's reassurances, the package was not sent as claimed on 12/10. The tracking information indicated the package was still pending shipment by 10/15, which contradicted the seller's statements. I opened a dispute which I closed based on the seller's request but had to reopen a new dispute on 10/13 due to the lack of response from Aliexpress. Unfortunately, I have not received any resolution or refund for the €21.94 I spent on this order. The seller has also not responded to my recent messages. Your assistance in this matter would be greatly appreciated. Thank you for your help. Sincerely, Mrs. P.

Hello, I'm D.D. from Bulgaria. I ordered a FORSINING Multifunction Watch from Time Master on AliExpress in November [redacted] (Order ID: [redacted][redacted]). I received the watch on December 5th, but it didn't work. After contacting Time Master, they offered solutions that didn't suit me well, such as paying for repairs or return shipping. Despite trying to resolve the issue for over a month, it was further delayed due to the Covid-19 pandemic. After sending the watch back to China in June [redacted], they are now requesting more money to ship it back to me. I am frustrated not just with the $30-40 lost, but also with the way Time Master handled the situation, making me pay for their faulty product. I am seeking a full refund of $20.94 or a replacement watch at no cost. I believe buyers like me should not be taken advantage of by sellers like Time Master. Thank you.

I recently received notification from DHL Poland that my package was mistakenly sent to the wrong address by your seller with DHL number [redacted] and order number [redacted][redacted]. The shipment was directed to Opole. A DHL representative mentioned that the package was incorrectly addressed by the seller and advised me to contact Aliexpress. I anticipate a prompt clarification from you regarding this matter and a definitive response by tomorrow, October 16, [redacted], informing me of when I can expect to receive my delivery. If I do not hear back from you by the end of tomorrow, I will instruct my bank to process the refund on October 19, [redacted]. I seek a swift resolution to this incident to everyone's satisfaction and hope to receive the package promptly. Please provide a rapid response via email ([redacted]). While you reassured me on October 12, [redacted], to not worry, I still have concerns. I trust that you will resolve the issue promptly and that I will receive the package soon. Best regards, Ernst Z.

Regarding Order No: [redacted][redacted] I am writing to address an issue with an order I placed for a tablet bag with a keyboard on 25/09/[redacted] through Twenty-second Century Digital Store. Despite receiving an order confirmation on 26/09/[redacted] with my correct address, the goods were shipped by the retailer on 29/09/[redacted]. However, when tracking the parcel through DHL, I discovered the final destination was listed as Schwarzach, not my address. I have contacted the seller via email on 09/10/[redacted] and 12/10/[redacted] regarding this error, but have not received a response as of today, 16/10/[redacted]. This recurring behavior has been noted by other buyers, where undeliverable items are falsely marked as delivered, causing confusion and inconvenience to the actual buyer who has paid for the goods but not received them.