When I didn't receive an item before, I submitted a dispute and I was given a refund. N...

GetHuman5303753's customer service issue with AliExpress from September 2020

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The issue in GetHuman5303753's own words
When I didn't receive an item before, I submitted a dispute and I was given a refund. Now, I'm told that I need to send proof that the item wasn't delivered. Canada Post doesn't provide this proof and I'm not sure if any other postal service does either. **When an item was broken or not as described, I would submit a dispute and get a refund. Now, they want me to return the items back to China when the shipping costs more than the item itself. **Also, if an item is a fake, I think there should be a different process. I've received items that simply don't do what they say they should do and this is wrong. **The specific problem I am having is with disputes not going through due to the issues listed above. **) I have items I haven't received but haven't been refunded either because they are waiting for some sort of proof that something didn't happen. **) I have items that are not as described*don't do what they say they should do that AliExpress wants to be returned but the shipping costs more than the item or close to the same cost. **) I have an item that is expensive and is fraudulent. The seller should not be able to sell this machine. The order number is ****************.

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AliExpress

Customer service issue
Reported by GetHuman5303753
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 17639 others
0 customers following this

Timeline

GetHuman5303753 started working on this issue
Sep 26th, 2020 5:32pm

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