AliExpress Customer Service Issues

I am experiencing difficulties with AliExpress's free return service in Korea. I am seeking assistance from an AliExpress representative who can propose an alternative method to return the item without additional charges. The item I purchased qualifies for AliExpress's free return service, and I have obtained the shipping label from AliExpress. However, Lotte Logis, the affiliated shipping company, has notified me that they no longer offer the service for AliExpress since August 31, [redacted]. The seller has confirmed they will issue a refund upon receiving the item. I am unsure of the next steps to take in this situation.

I reside in the United States, but for the past three days, whenever I visit Aliexpress.com, the website appears in Russian. I am unable to sign in without encountering the Russian language. Despite attempting to use the helpline to switch to English, the site reverts to Russian after a few seconds. I need assistance to ensure that the English version remains constant. I am unable to shop or make purchases on Aliexpress until this language issue is resolved. I would appreciate any guidance on this matter. Thank you.

Hello, I'm Paulna. I purchased a 30-inch Sleek Brazilian Remy 13x4 Lace Front Human Hair Wig with [redacted]% Density Body Wave from the Sleek Official Store. I reached out to the seller to cancel the order shortly after but was informed that it had already been shipped the next day. Despite multiple attempts to cancel, the wig still arrived. I requested a refund from the seller and was told that they made a mistake. I made it clear that the seller would need to cover the return costs due to not honoring my cancellation requests. The wig is untouched at my home, waiting for a resolution. I trust that the seller will address my concerns promptly as I am dissatisfied with this experience. Order Number: [redacted][redacted]

Hello, I made a purchase in June that hasn't arrived yet. I opened a dispute, but it didn't help as I was unsure what to do. I requested a refund because the seller canceled my order twice, which seemed suspicious. After opening the dispute, the seller said they would refund me. Later, a tracking number appeared indicating the product was delivered, but the number is invalid when checked with my country's postal service. The seller insists on the refund but hasn't sent any proof or tracking information on the website. The dispute resolution shows a refund of 0. Please assist. I have chat records with the seller, cancellation records for both shipments, and the response from my country's postal service. I just want a solution; I've never had an issue like this before.

A couple of months ago, I encountered issues with accessing Account A. Despite frustrating interactions with Robot-Eva, I eventually spoke with a live person who helped me, albeit with limitations on the questions I could ask. Recently, I faced similar challenges with Account B. Despite providing all necessary details, I couldn't make the live person comprehend my issue. Upon revisiting Account A, I discovered that the live person inadvertently linked Account B's ID to Account A during the previous assistance, hindering my ability to log into Account B. Consequently, I can't view my order status. Furthermore, I encountered difficulties accessing my Yahoo email to retrieve a temporary password for Account B. I am urgently seeking assistance to access my accounts and update my notification settings. Your help would be greatly appreciated.

I ordered a keyboard from AliExpress, and the seller was Ajazz. The delivery was attempted but returned to the seller's address for customs clearance. When I contacted them, they only state that the parcel was successfully delivered but refuse to issue a refund. I believe AliExpress should assist in this matter as the seller is responsible for selling the items through their platform. I am concerned about getting my refund since the seller seems unresponsive to my messages due to language barriers. It is important for AliExpress to ensure they choose reliable sellers and assist customers in situations like mine to receive the refund they deserve.

En enero de [redacted] compré un Stratos 3. Al principio, pude sincronizarlo correctamente, pero después de la primera actualización, no pude emparejar mi teléfono Xiaomi con el Stratos 3. He contactado al vendedor, pero las opciones que me han ofrecido no han resuelto el problema. Como el smartwatch está en garantía, por favor proporcionen información sobre un servicio técnico al que pueda acudir. De lo contrario, me veré obligado a emprender acciones legales.

Order Number [redacted][redacted] I received a package from the seller, but it contained a length of plastic tubing instead of the product I ordered. Although I opened a dispute, AliExpress ruled in favor of the seller, denying my refund request. I left a negative review to warn others, but it was also removed. It's frustrating that I won't be refunded, won't receive the correct product, and cannot express my dissatisfaction through feedback. This situation is unacceptable.

I've been requested three times to submit photos of my ID and credit cards/credit card statement for a payment appeal. Each time, my identity was confirmed, yet I'm still unable to use the credit cards submitted for the appeal. This process has been ongoing for at least a month because some photos were deemed blurry by AliExpress, even though they were clear. I'm frustrated with the situation and feel drained. Is there a more efficient method to verify my identity considering I use prepaid credit cards?

Hello, I have recently returned home after being away for a few months. Upon reviewing my bank statements, I noticed an unfamiliar charge from AliExpress on 01/20/[redacted] for $[redacted].16. I attempted to contact them multiple times without success. I am not aware of this purchase, and I am concerned about the association of my name and credit card with this site. I want the $[redacted].16 refunded promptly. I have also noticed other unauthorized transactions, although not from AliExpress. If any of them are linked to AliExpress, I will take legal action. I insist on my money being returned immediately. Thank you.

I have an AliExpress account and usually shop through the iPhone app. My usual method is to choose the "web money" option, place the order, and then cancel to allow for adjustments in shipping costs from sellers. However, recently I can only see my Visa as a payment option, and the web money choice has disappeared. I've attempted various troubleshooting steps like restarting the app, clearing the cache, and using the self-help chat with no success. How can I regain the ability to pay with web money and cancel orders for adjustments? I am open to any solution that enables me to place orders without immediate payment for shipping or discounts. Thank you for any assistance you can offer.

Hello, I placed an order on 06/23/[redacted] with the following details: Order ID: [redacted][redacted] I have still not received my order. It seems the shipment cannot be tracked in Germany, and both the postal service and customs do not have any record of the package with the given number. I have contacted the seller multiple times requesting a refund, but they keep asking me to be patient. It has been nearly 3 months, and it appears they haven't even shipped it yet. I usually shop on AliExpress, but now I am hesitant to continue. I have been trying to get my money back with no success. What about buyer protection? Please assist me in getting a refund from the seller. In my opinion, what they are doing is fraudulent. Best regards, Kästner

Hello, I am having an issue with Magical-Baby Store. I ordered 11 dolls that were supposed to be shipped from Spain. However, I live in Belgium, so being within the European Union, I made the purchase with that in mind as I am a seller in Belgium. The problem arose when the seller informed me two days later that some dolls were out of stock and that the manager would contact me. I received no further communication, and to my surprise, the dolls were all shipped from China instead of Spain as advertised. I did not agree to this change. Now, I am concerned about additional import costs since I paid extra for shipping under the impression they were coming from Spain. Tracking the provided numbers (tracking numbers: LZ[redacted]20CN and YT[redacted][redacted]) shows they are not for my postal code. I have tried to contact the seller, but they are unresponsive after sending the dolls. I appreciate any guidance on how to address this matter. Thank you.

I need assistance from a customer service representative regarding a dispute resolution inquiry. The seller of item [redacted][redacted] did not send the item promptly. In July, after opening a dispute, an AliExpress agent confirmed via chat that the seller agreed to provide a full refund and still send the order, which arrived after 4 months, with a non-functional charger. Although I'm not requesting a replacement, I was surprised to receive an email suggesting a new resolution to the dispute. I want to ensure the seller does not receive any payment for this item. It's important the seller does not charge me again after agreeing not to and sending a faulty product. I'm unable to access AliExpress to verify the recent resolution. I seek clarification on the current status of the dispute and payment to prevent any unauthorized charges.

There is unfortunately no section for "Receiving Incorrect Goods". This happened to me with order number [redacted][redacted]: I received the package, but with the wrong content. I sent the following message: "On 09/12/[redacted], I received a package from Post Luxembourg, ZI Krakelshaff, L-[redacted] Bettembourg, Luxembourg. It contained 2 flashlights that I never ordered. I placed an order with order number [redacted][redacted] (2 pieces of 9V batteries) which, according to the tracking, was last seen in Luxembourg D Logistics. I suspect this package was sent regarding my order. Unfortunately, it does not include an invoice or any document with an order number confirming this suspicion. If my suspicion is correct, I request the prompt delivery of the urgently needed 2 pieces of 9V batteries and a return label enabling me to return the flashlights free of charge." Now I am asked to describe the solution to the problem, which I have already done: send the correct goods, it's simple. I find the handling procedures for this issue complicated: the help page is in English, and the content of my message is not understood correctly. I hope the two 9V batteries will be delivered quickly. It would also be beneficial if the shipment included a document clearly linking the goods to the order/order number.

I purchased four pairs of TWS wireless Bluetooth headphones for approximately $13 each, specifically the TG11 sports in-ear earbuds for Xiaomi Huawei. Despite following all instructions provided, I am facing issues with the functionality of the headphones. I have initiated a dispute and requested a refund from both the seller and AliExpress. Despite submitting images and videos demonstrating the problems I encountered, I am having difficulty obtaining the refund and return process. These headphones were intended as gifts for my family, so I have contacted the seller multiple times and expressed my desire to return the items. I am requesting a full refund and a return label to facilitate the process.

Hello, I have made two attempts to contact customer service but have not received a response. On September 12, I placed an order on AliExpress for a Philips [redacted] Trimmerd shaver head replacement. The payment was processed on September 14; however, I have not received any confirmation. When I checked my AliExpress account, I found it empty. The only information I saw was a "Payment successful" message after placing the order. I am uncertain if my order was successful, the order number, or if there is a tracking number. I paid $13.07, with a new customer coupon bringing the total down to $9.04, but I do not understand the charges. I am eager for clarification on the status of my order, whether it will be fulfilled, or if a refund is necessary. Thank you for your assistance. Sincerely, Edward K. [redacted] Guenette, Laval, QC, CANADA H7T 2H2 [redacted] [redacted]

I purchased a product on AliExpress order # [redacted][redacted] and I have been charged double. The merchandise has not arrived yet, and I have been double charged. What should I do? I only placed one order for $50.30, and I believe they are trying to sell me the same product twice (on the same day and at the same time). I have tried to contact the seller on AliExpress in California with no success. I have filed a dispute with my bank, but I have not received my refund yet.

I purchased an evening dress from AliExpress about six weeks ago. The website indicated a delivery time of 7-10 days, but after making the payment, it didn't arrive for three weeks. Upon contacting the seller, I was informed that their staff was unavailable and advised to wait. After waiting an additional week with no sign of delivery, I decided to cancel the order. However, following the cancellation, I have not received a refund. I raised a complaint with AliExpress, but the seller provided false evidence claiming I received the order when the tracking information clearly shows otherwise. It seems like I have fallen victim to a scam on their platform.

I am Claudio Vacchi, a customer of Aliexpress.com in China for 3 years. However, for the past 8 months, an illicit website has been managing the connection between customers and suppliers, as well as customer service. This site deceives customers by altering supplier messages, requests money for each online purchase, controls communication with customer service, and causes issues with payments through Paypal. This individual acts oppressively and undemocratically. I wish to return to the original Aliexpress.com experience with legitimate rules and direct contact with customer service to address product issues. I do not want to struggle to prove orders shipped to incorrect addresses due to this illegal entity targeting Italian customers. I am awaiting your response. Regards, Claudio Vacchi, Italy. Date: 17-09-[redacted], Time: 00:18.