GetHuman5212978's Problem With a Seller issue with AliExpress from August 2020
Help with my AliExpress issue
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The issue in GetHuman5212978's own words
Get refund ... Order Number *******************M ****V* KN** Mask N** face mask Respirator Safety Mouth Masks disposable mask respirator Features as KF** FFP* FFP**FINISHED*US $*,***.** Order number **************** , *** *M Medical Masks for $**** I bought this in May. They do not fit and pop off the face I already filed a complaint with AliExpress but no response. I also filed with seller. I assent video and pictures to both. At first I suggested to return the non fitting masks but the seller replied on * occasions they could not take the masks back. I am fighting for over * months to get a refund for the products that are not fit for purpose. Seller does not want to refund. Now suddenly they say I need to return the masks unopened. They are lying to me. I need a refund. Fair and honest business is MUST if I will ever decide to return to AliExpress. I trust that your department will be able to solve this ongoing never ending misery. Thank you in advance, Dr. Ingrid
I trusted to get high quality masks. Even after sending a video and pictures they refuse to refund. I suggested to return them but they would not accept that on * occasions claiming that these products could not be returned. Now suddenly after * months they want me to return the masks unopened (!) on my account. I feel very abused by ROSE MOMENT STORE.
I want a refund
For years and I never had any issue with any of the many sellers. Rose Moment Store is unacceptable
I am trying for * months via messages in my account and I also filed an official complaint to AliExpress Eva. Nothing solved. Very frustrating
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