AliExpress Customer Service Issues

Hello, I recently made a purchase on AliExpress for a LeadCool product. I have received my order; however, I am being prompted to provide an order number for validation of my device during installation. Unfortunately, I have not yet received any communication from either the device supplier or your company. I am lacking confirmation of my order and other necessary details. I am attempting to log in to your website, but my username appears to be unrecognized. I would appreciate it if you could provide me with a solution promptly. Best regards.

Subject: Refund Not Received Dear AliExpress Customer Service, I am reaching out to you as I have not yet received my refund from a recent dispute. The order ID in question is [redacted][redacted]. I was informed that the dispute has been closed, and the refund processed. According to the provided judgment, I am eligible for a full refund of 77.00 EUR without returning the goods due to the size discrepancy. I have been patiently waiting, but unfortunately, the refund has not appeared on my original payment card within the expected time frame of 20 working days. Could you kindly assist me in resolving this matter promptly? Thank you for your attention to this issue. Sincerely, FR

I need to speak to someone about my order that arrived in poor quality and damaged. I contacted the seller, but our chat was hacked by another user. The seller is unwilling to negotiate and suggested I fix the issue with super glue and paint myself. The hacker in our chat is asking for $40 and canceled the dispute. I've changed my password twice, suspecting the seller may have paid the hacker $40 to cancel the dispute. I won't cancel until the seller refunds $[redacted], as I can only use three out of the ten pieces ordered. The usable pieces are of lesser value than what I paid. The seller accused me of extortion and threatened to blacklist me if I continue the dispute without offering any refund.

I recently noticed three unknown charges on my Citicard ending in [redacted] from AliExpress on August 2nd: $[redacted].53, $22.47, and $20.67. I did not make these purchases and would like to understand what was bought, where it was sent, and whose name the order is under. I'm requesting a refund of $[redacted].67 to be credited back to my Citicard [redacted]. Furthermore, I want this card to be removed or blocked from any future transactions on AliExpress. If AliExpress does not cooperate, I will have to dispute the charges with Citibank. While I dislike the inconvenience of getting a new card number, I am adamant about not paying for these unauthorized charges.

I attempted to dispute the order of the Lord's Prayer rings I purchased four months ago. I sought help from the seller, but they did not assist me. Initially, I opened a dispute too early, and now that the deadline has passed, I am unable to claim my money back for the rings I never received. I placed a new order on Saturday, August 8th, and paid for expedited shipping. The current dispute process is preventing me from receiving a refund for the undelivered rings. As the seller guaranteed the delivery, they should take responsibility for replacing the order. I find myself purchasing the item twice with only a partial refund. I have been waiting for four months, and the seller has been unresponsive. I believe they should cover the cost of replacing the order as they guaranteed it. How can I resolve this situation fairly?

Hello, I wanted to share that I'm having an issue with Seller Hobbylane Toy Store. They are unable to fulfill my order [redacted][redacted] due to items being out of stock. Despite my attempts to cancel the order for a refund, the seller has been uncooperative. This is my first time ordering from Aliexpress, and I am disappointed by the poor customer service. I don't believe this is the standard Aliexpress aims to provide for its customers. Consequently, I intend to file a complaint against this seller. Thank you, Hanne M. Sandvik

To AliExpress Support, Hello. As I wrote to you, I ordered a large quantity of items from you 90 days ago and paid for them. Then issues arose with the deliveries. One seller said it's due to the coronavirus, another mentioned technical problems, a third cited logistic issues, and a fourth seller blamed shipping problems. For such a reputable company like AliExpress, it's unacceptable that after 90 days, the customer will not receive the paid-for items. To prove this, I have taken photos of everything that hasn't arrived. For instance, glasses the seller rudely claimed got lost in the order. When I asked for a replacement pair to be sent by express mail, he laughed. The rug that was important to me to receive has shipping problems, to which I replied to send it regardless of the cost. The watch for my grandson that the seller scoffed at from the beginning is refusing to send 3 rings that I ordered. The common response from the sellers is there are shipping issues - the pants I ordered in 2 pairs have shipping problems, as do the 2 pairs of summer pants and 2 white shirts. What do you think, AliExpress, that we grow money on trees? I demand that you immediately send me all my orders and escalate this issue to Mr. Jack, how things are managed in his company.

Hello, I hope you're doing well. I am writing to express my dissatisfaction with a conveyor manufacturer. I've had an incredibly negative experience with this manufacturer. Initially, I placed an order for the production of some belt conveyors on July 19 of this year. The manufacturer assured me that my order would be completed within 12 days, with an additional 4 days for delivery. However, it has been 50 days and I still have not received the equipment. The supplier claims that the equipment is ready but there have been issues with shipping. In the meantime, I have incurred penalties with my client for the delayed delivery and have had to continue paying staff who are working manually due to the equipment not arriving on time. The name of the company is Shanghai Bindi Mechanical Equipment Co., Ltd.

I purchased a Blue 450W electric pruner from AliExpress for $[redacted].57 with an additional $60 for express courier delivery. Unfortunately, the item was not delivered to my address at 5/[redacted] Athol Rd, Springvale South, Melbourne [redacted] as expected, but to Rocherlea, Tasmania. Despite being marked as delivered, it was not in my name or at my address. Upon contacting Australia Post, I learned it was registered air mail weighing [redacted] grams, not the 16kg express courier package I ordered. I have disputed the transaction with AliExpress and tried to reach out to the seller with no luck. I also attempted to update my email address with AliExpress, but it remains unregistered.

Order ID: [redacted][redacted], Order placed at 11:04 on May 06, [redacted]. I am seeking a full refund if the product does not arrive within 90 days. Currently, there is no tracking information available except that the item has left the country of origin. I have initiated a dispute to request a refund after the protection period expires. The vendor is suggesting not to refund or return the item, which I must reject to allow the platform to address the issue and process the refund. Unfortunately, in my Firefox browser, I cannot find the controls to decline the platform's proposal, and I lack evidence to upload as I have not yet received the merchandise.

I ordered a swimming pool from BuyShop on June 1, [redacted], with expedited shipping. Despite starting inquiries about its status on June 11 and being told it was out of stock on June 12, it suddenly became available again on June 14, and was shipped the same day with tracking number REDBX[redacted]YQ. On June 27, I discovered it was being sent from China after encountering issues with the tracking website. I received only part of the order in August, which was not as per what was initially purchased. Despite notifying them of the discrepancy, I have encountered difficulty reaching out to them as their email box is currently closed down. The total cost was $[redacted].24, and unfortunately, I was unable to have the pool for my granddaughter's mermaid birthday party as intended, causing disappointment.

Hi, After disputing my order number [redacted][redacted], I was instructed to return the unsatisfactory lens in order to receive a refund. However, I am unsure about where to send the lens back to. Could you please provide me with the return address? Your assistance with this matter is greatly appreciated. Thank you. J.D.

I purchased a LED magnifying lamp from Tools Box Store, but upon delivery, I discovered it was not working. Despite sending numerous emails over a month requesting to make a YouTube video for them to assess the issue, I received no response regarding the video. I contacted Tools Box Store again to inquire about the faulty lamp's return and proposed sending it back, but they suggested a $5 refund if I repaired it myself. However, it seems unreasonable to have to repair a brand-new lamp. After expressing my dissatisfaction, there was no response until they abruptly closed the dispute with a smiling emoji. I reached out to AliExpress a week ago, but have yet to receive any assistance on this matter. Perhaps you can offer some guidance. Thank you. GR, P. Weijers

I have encountered issues with a diving torch order and had to raise 2 disputes due to separate payments for the same order. Despite contacting customer service and providing evidence of the faulty product, I was disappointed to discover that the disputes were resolved against me, denying the refund. Initially, there was a pricing misunderstanding with the seller, resulting in separate charges for the torch. When the faulty torch arrived, the seller requested I attempt a repair which I found unreasonable for a new product. After multiple exchanges and unsuccessful attempts to challenge the dispute outcome on AliExpress, I felt frustrated by the lack of online support. Unable to address the faulty torch or the refund denial through online channels, my last resort may be to escalate the matter through a chargeback with my bank.

I have two disputes regarding a diving torch order, paid in two parts. After contacting customer service and providing proof of the faulty product with a video, I was informed to wait for a resolution. However, I recently discovered that the disputes were closed without a refund. Initially, there was confusion with the currency and charges, but when the faulty torch arrived, the seller suggested repairs, which I resisted as it should have been functional. Despite sending photos and videos, the issue remained unresolved. Attempts to challenge the dispute outcome on AliExpress were hindered by technical difficulties on the website. Due to the lack of online support, I am left with a faulty product without a refund. My next step would be escalating the matter with AliExpress directly or initiating a chargeback with my bank. Aiming to find a resolution and secure my refund, I seek assistance from AliExpress to address this matter promptly.

Hello, On 08/02, I ordered the Universal Car Diagnostic Tool Original JDiag Elite II Pro J2534 Diagnostic ECU Programmer Tool MaxiFlash Pro PK MS908P for $[redacted] from China FLYOBD Supplier Store with Order Number [redacted][redacted]. However, 10 days later, I received a message from them stating that the Jdiag scanner is no longer being produced by the factory. Despite my attempts to cancel the order or change to a different device, the store did not respond. AliExpress lacks an automated system to address cases where a store refuses to ship the product, declines to cancel the order, and retains the payment. I am unable to open a dispute as the system states I can only do so 10 days after the item has shipped. Despite contacting the store for 5 days, there has been no resolution, and for the past 2 days, they have not replied to my messages. I had to request them to stop selling the product to have it removed from their listings. I am seeking a full refund for the purchase. Thank you.

I ordered a swimming pool from BuyShop on June 4, [redacted], and chose expedited shipping. However, I was unaware it was being shipped from China. After inquiring about the order on June 17, I found out on June 18 that it was initially out of stock, which was not communicated to me when I made the purchase. Surprisingly, on the same day, it became available and was shipped with tracking number REDBX[redacted]YQ. When trying to track it on June 30, I discovered it was coming from China. Despite part of the order arriving on August 9, it was not what I expected. I contacted customer service to address the missing items, but now the email box seems to be closed. The pool cost $[redacted].24, intended for my granddaughter's birthday party, which unfortunately did not go as planned.

I placed an order for women's sandals with order ID: [redacted][redacted] on June 26. After a month, it showed as completed, but I couldn't find any tracking information. I raised a dispute, and AliExpress deemed it invalid, asking me to wait longer. Even after the extended period and expiration of my protection days, contacting the seller only resulted in being told to wait more. The post office confirmed they don't have my package. Upon checking the tracking site again a week later, I discovered the package was returned to the seller. Attempts to contact the seller have been unsuccessful. The dispute concluded without a refund, leaving me without the item and facing numerous trips to the post office. Any assistance with this order issue would be greatly appreciated.

Order Numbers: #[redacted][redacted], #[redacted][redacted], #[redacted][redacted] The seller is unable to ship due to quality issues with the item batch and needs to return them to the supplier. They are offering a refund and requesting the buyer's PayPal account for the refund process. The seller asks for positive feedback and confirmation before initiating the refund. They also mention a small transfer fee and request confirmation for the refund. The seller apologizes for the inconvenience and promises to respond by Monday. They ask for order confirmation to proceed with the refund process promptly.

I am frustrated and disappointed that my issues have not been resolved after two months of reaching out for help. I purchased hair from this company, only to find that the quality was poor. Despite my requests for either a replacement or a refund, I have not received either. I have provided evidence including text messages, photos of the hair, and the tracking number for the items I returned, but I have been continuously ignored. I am now without my hair extensions and without a refund, while the company still has my money. This experience has shattered my trust in this company, as I have never encountered such problems with hair purchases before. I hope to see a resolution soon, as I would like to continue being a customer. Thank you.