I have * items that I tried to get a refund for. The first was a die that didn't cut...
GetHuman-gobarb's Refund a Charge issue with AliExpress from July 2020
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AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gobarb will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gobarb can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if AliExpress has better answers for you: AliExpress Help Center
The issue in GetHuman-gobarb's own words
I have * items that I tried to get a refund for. The first was a die that didn't cut. I contacted the seller and was advised to open a dispute. I did and sent a pic of the paper and it showed how it didn't cut all the way, even though I ran it through several times. I was told that the dispute was finished and I would not get a refund. I think what the problem was. The pic I sent was on a piece of paper that also had a simple die cut on it. I don't think they paid attention to the fact that that wasn't the die that I was trying to get refunded. Now I have no way to contact them to explain. The second item was an iWatch screen protector that they said would not bubble. The item did bubble and kept changing bubbles. I sent a pic of the cover and they said that I had to send the item back! The third item was the same story. My time(s) arrived crushed and unusable. I sent * pics to show them and they said I needed to send them back. There are a couple of problems with that. First, I am a cancer patient and have no access to a USPS office. They also said I had * days to return the items with shipping info. The second problem is that it would probably cost me more money to send these items back than I paid for them. These are the first times that I have ever had a problem with Ali Express in several years of doing business with them. I am at the point that I may stop doing business with them! I would love it if you could help me. I have always enjoyed buying from Ali and I have a LOT of friends that have started using them because I told them how great they were.
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