Customer Service help useless. Still waiting after * months for refund.
GetHuman4920355's customer service issue with AliExpress from June 2020
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Help with my AliExpress issue
GetHuman4920355's next move: find and follow the right step-by-step guide.
AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman4920355 will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman4920355 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if AliExpress has better answers for you: AliExpress Help Center
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Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman4920355's own words
Get a refund. ... My name is Kathy Krysiak On *-**-**** ordered Sacred Geometry wall decal order ID: ****************. Total price is $*.**. I have put a dispute in and had revised it numerous time with the same resolution, to wait another ** days?? Talked to chat once (Michael)on May **. He stated my refund request will be finalized on **- **. I still have not received my refund. (I have copy of the chat) I have tried to get back on chat and it will not let me?? Terrible website. I want AliExpress to give me my refund as promised. Thank you
Trying for months to get in touch with a human being and when I finally get to chat ( how I got there is a miracle) he resolved my issue and told me I would get my refund May **. It is now June *.
I want my refund for this item as I was told by service rep.. Michael on June *.
This was my first order with them and I expected it to be awhile for delivery but not * months. I am very patient and have ordered through Wish which is like AliExpress and never never had a problem like this they help you asap and get it resolved.
Put in a dispute and have revised it * times and got the same email every time still in transit wait another ** days. Also on tracking the last tracking was dated *-** and nothing after that...think it might be lost or never mailed???
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