AliExpress Customer Service Issues

I placed two orders and paid for both, but the transactions went through without the orders being processed. I expected the funds to be refunded since I never received a confirmation or order number. I reached out to my bank, but they couldn't assist since it's been over 24 hours. The total is approximately €66 and €17, and I am looking to have the money refunded.

I made a purchase on AliExpress, and the item was marked as received, even though I haven't gotten it. I reached out to the seller to check if it was sent to the wrong address, but I haven't received a response. I just realized that AliExpress protection only lasts for 15 days, which have already passed. I'm concerned because the item was costly. Can someone provide guidance on what steps I can take in this situation? Thank you.

Hello AliExpress, I ordered a seat car cover on 1/10/[redacted] for US$7.37. After waiting for the parcel, I received a request for additional shipping payment months later. The seller suggested I file for a refund, which I did. Currently, I have only received US$2,[redacted].65 of the total, leaving a balance of US$55.20. I have been trying to resolve this issue as the cover is needed for my vehicle. I would appreciate any assistance with this matter. Thank you.

Hello, I have been struggling for weeks with orders that I have never received. Your sellers keep asking me to wait, but due to your lack of seriousness, I ask you to cancel all orders made on your website and proceed with the refunds for each order. I can assure you on my honor that I have not received any orders, even after contacting my post office and neighbors. I REQUEST THAT YOU CANCEL ALL ORDERS MADE AND PROCEED WITH THE REFUND. Please keep me informed promptly about the progress of my case. Best regards, Sandra R.

I purchased reusable stainless steel capsules that were delivered on 15/5/20. However, the capsules I received are not the ones I ordered. I contacted the seller who acknowledged the mistake and initially offered to resend the correct screw top version. Despite this, they have not followed through. Instead, they have suggested I reorder with a 50% discount, which does not seem fair considering the inconvenience. I have requested to exchange the incorrect capsules for the right ones, but the seller has not agreed. I have unsuccessfully tried to contact AliExpress for assistance due to technical issues. The order number is [redacted][redacted]. Regards, M.

Order I'd: [redacted][redacted] Date ordered and paid: 25/05/[redacted], 17:48 I tracked my package from China to Heathrow customs, then to Birkenhead D.O, and it shows delivered. I'm disabled and haven't left the house in 3 months due to Corona virus. The seller said it's the wrong tracking number and wants $30 more or I can open a dispute. This seller is dishonest, advertising free postage but then asking for more money. This behavior will give your company a bad reputation. Please ensure I receive my order promptly and prevent this from happening to other customers. Thank you, Victor (Gold member)

As a small online retailer, I made purchases on AliExpress in March/April but have not received 90% of the items. I am unable to reach anyone for assistance and lack proper tracking details. I urgently require either the delivery of my items or a prompt refund of the full amount so I can restock for my business. Currently, I am facing challenges keeping my business operational without these products. Despite the impact of Covid-19, I see other businesses resuming normal operations and wish for a resolution promptly.

Dear AliExpress, I recently placed an order for two car parts and have already made the payment for these items. However, I received a message stating that the payment was not received. I have attached a picture as proof of the completed transaction. I am hopeful for a positive resolution and wish to avoid any further incidents like this, as I prefer not to leave negative reviews for you and your sellers. Thank you in advance for promptly sending the ordered parts. Best regards, Matej Barić

Hello, I ordered a digital display from your website for €48.06, debited on 28/05 from my account. However, to this day, when I try to log in, the site informs me that my email does not exist, preventing me from tracking my order. Additionally, I have not received any email summarizing my purchase. I kindly request your assistance in providing me with information regarding my order or issuing a refund if necessary. Thank you in advance.

Order Number: [redacted][redacted] The seller has claimed that the welder is unavailable, yet it is still listed on the marketplace. Despite declining their offer of a cheaper substitute, they advised me to request a refund through AliExpress by selecting "item not in stock" as the reason. Ignoring subsequent inadequate communications from the seller, I found that the seller has now falsely marked the order as shipped, providing a fake DHL number. Consequently, I am unable to open a dispute, leaving [redacted] euros tied up for another two weeks. I seek your intervention to resolve this matter. My AliExpress login matches the email below.

I recently purchased a set of fairings online. Initially, they mentioned providing me with a discounted price, which I agreed to and made the payment of $53. After confirming the transaction via email, they informed me that my order would take some time for painting and other processes. However, I was then notified that due to an error on their part, they needed me to apply for a refund. I contacted AliExpress to dispute this issue, and they acknowledged that the seller was at fault and assured they would handle it. Despite this, the seller cancelled my order, and AliExpress restricted my ability to appeal the situation. The seller is now proposing gifts in exchange for applying for a refund, but I am not interested in their offerings. I simply want to receive the product for which I have already paid. It has been over a month, and I believe it is time for them to fulfill their end of the deal.

Hello, I need assistance with my order number: [redacted][redacted]. I paid for a 3D printer via bank transfer, but it was never delivered to me. The seller mistakenly used the wrong town name on the address label, resulting in the item being returned to them by DHL. Despite providing evidence from the DHL tracking information, showing the package was returned, the seller has not re-sent the parcel to the correct address, and my dispute with them remains unresolved. This printer was intended as a birthday gift for my son, who was disappointed when it did not arrive in time. I had to purchase another printer from eBay Germany, which arrived promptly. The seller on eBay Germany surprisingly operates from the same warehouse. I am on a limited income due to a past accident, receiving around €[redacted] monthly from the government, so losing over €80 in this situation is significant to me. I am a long-time user of Alibaba and AliExpress without issues like this. I am seeking advice on how to secure a refund from this unresponsive seller. Thank you. Regards, Jo Wolkenhauer

I placed my first order, carefully selecting items with free returns. Today, I received a dress that is too small, being more than 3cm smaller than the specified measurements. I am confused about the return policies as I can only return one item free of charge, but the other items haven't arrived yet. I fear waiting for them might exceed the free return period. How long do I have to return items for free? Is it 15 days after the order's closing date? How does this work when there are varying "order closed dates" in the same order? If I return an item under dispute, does that impact the "free returns for any reason" policy allowing one free return as well? Thank you.

Hello, I placed an order for a light a while back with a delivery window of 15-60 days, set to end soon on June 15th. Upon checking the tracking status showing no movement since April 21st, I reached out to the seller for information. The seller offered to extend my customer protection period, first until June 27th, which I accepted due to an upcoming move in July. However, despite notifying them of my relocation plans, the seller extended it further to July 4th and then to July 14th. This extension prevents me from opening a dispute for a refund. I need advice on how to proceed. Any assistance would be greatly appreciated. Thank you.

Dear AliExpress Representative, I am reaching out as I have yet to receive the items I ordered and I have not received any shipping updates. The order was made on 04/17/[redacted]. My last name is Lee, and the delivery address in the US is Atlanta, Georgia [redacted]. I purchased a bundle set that included a pulse oximeter, blood pressure monitor, and infrared thermometer for $84.20, which includes shipping costs. I have attached an image related to my order as I do not have any other details. The payment has been successfully processed from my account on your site. I kindly request an update on my order as the estimated delivery date was 05/23/[redacted]. Thank you for addressing this matter promptly. I am looking forward to hearing from you soon. Sincerely, Lee

I purchased a phone for over $[redacted] back in March from AliExpress. The delivery was scheduled for April or May, but it has been repeatedly delayed due to the pandemic. Despite being informed that the order has arrived in my country, it has not reached my state. I reached out to AliExpress for assistance, hoping they would help contact the appropriate authorities. Instead, I was instructed to do it myself. I searched for contacts online and made several attempts to no avail. I reside in Hyderabad, but the order has been stuck in Mumbai for a month, which is far from my location. I trusted AliExpress with my order, and I kindly request their team to assist me in getting the item to my state as originally intended. Losing over $[redacted] is significant to me. Please help me by reaching out to the relevant parties and ensuring the delivery of my order. Thank you.

I purchased the "Sabbat E12 Ultra TWS" earphones on AliExpress with Order ID [redacted][redacted] on March 6, [redacted]. The initial delivery time was 40-60 days, which was later extended to 90 days on the order page along with a promise of a full refund if not delivered within that timeframe. Due to delays likely caused by the current situation, the delivery time was further extended to [redacted] days. I opened a dispute when the product was not delivered within this timeframe, but AliExpress has been unhelpful and slow in resolving the issue. Despite requesting escalation and providing my email, I have not received any updates as promised. It has been almost [redacted] days since I made the purchase, and I am seeking assistance on how to obtain a full refund from AliExpress.

My account email address is [redacted], but Yahoo has changed it to yahoo.COM, causing login issues as I can't receive verification emails. To verify my identity, my phone number is +34 [redacted]62, and my last order on Aliexpress was for a Google Nexus 7 ME571K tablet motherboard on June 10th, paid via Paypal for $20.77 due to a card problem. Changing my account email to yahoo.COM would resolve this matter.

I ordered items from the seller Changelin Powers Store with order number [redacted][redacted], but they were never delivered. Opening a dispute is not possible as the process gets interrupted. After checking the information, it seems the package has been shipped by the seller and is currently in transit. For this shipping method, there is no tracking information in the destination country. Since your order is still within the buyer protection period, please wait patiently. If the buyer protection period ends and the package hasn't arrived, please open a dispute. Aliexpress will close the order in 1 day, 5 hours, and 23 minutes. What can I do to get a refund?

I am experiencing issues with a Blackview phone I purchased that took over 65 days to arrive. Upon arrival, it only functioned for a week. The seller has not been helpful, promising to fix the problem but failing to do so in the last 15 days. I am extremely dissatisfied and feel cheated. I need assistance in resolving this matter promptly. My order number is [redacted][redacted], and I bought the device on February 15, receiving it on May 21. Despite the seller's request for patience due to transportation issues, the product's poor quality is unacceptable. I am seeking a replacement or a refund for the faulty device to ensure customer satisfaction and uphold the brand reputation. It is frustrating to deal with a seller who appears dishonest and unresponsive.