I purchased a phone from a seller on the Aliexpress site with * days DHL delivery as e...

GetHuman4875568's Track a Package issue with AliExpress from May 2020

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The issue in GetHuman4875568's own words
I purchased a phone from a seller on the Aliexpress site with * days DHL delivery as extra. After * days of no updates from seller, my order wasn't dispatched. I left a few messages for seller to get back to me with an explaination. Seller failed to reply to any of my messages. Consequently, I got in touch with the Aliexpress customer support and explained the situations to them. They assured me, the seller would dispatch it the next * or * days. Well, the status of the order changed to dispatched but after checking the DHL tracking after * days, it had not been shipped and DHL had only received the shipping information. I tried to explain this to Aliexpress and get a full refund was near to impossible as they kept saying I can't get the full refund because order is shipped. Eventually, after showing the information from * sites, the support agent agreed with me but I still can not apply for a refund till Sunday **May**. *And yesterday, **May**, seller informed me that the parcel hasn't being shipped by DHL from China, it will be UPS to Europe, than DHL takes over.*I hope you can understand my problem and be able to help.*Many Thanks

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Track a Package issue
Reported by GetHuman4875568
May 27th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 19599 others
0 customers following this
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Address on the account
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GetHuman4875568 started working on this issue
May 27th, 2020 12:49pm

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