AliExpress Customer Service Issues

I made a purchase from the Xiaomi store on AliExpress using AliExpress shipping for a cellphone. It has been two months since I placed the order, and a month has passed without any updates on the parcel tracking system. Despite my willingness to wait, as I opted for a tracked parcel, the tracking information is no longer accessible. I have reached out to Xiaomi, AliExpress chat, and their Case Management Team, all of which have been unhelpful and reluctant to take responsibility. How can I go about locating the current whereabouts of my parcel?

I ordered an item from AliExpress. The item is not working properly, the brushes keep getting stuck on the robot vacuum cleaner. I tried to return the item to the seller and get a refund. The seller agreed to it. Despite presenting three different refund options to the seller, they only respond with "Sorry" or claim they cannot find the account, which is actually impossible. The information is correct, they could have refunded via PayPal, but the employees seem incapable or deliberately act ignorant in the hopes that I give up. Does anyone know how I can get my money back?

I have 5 pending orders; you blocked my account on Monday. I placed an order on Sunday, but you blocked my account on Monday. You know how to take the money out right away from my account. I would like an explanation. I hope to receive these 5 orders. I don't know the order numbers, but they include earrings, hair clips, a phone stand, a one-piece floral swimsuit, 2 trout baseball caps, and an eyebrow pencil. Can you please respond to me in French? Thank you.

Hello. I ordered some bikinis in March, paying €[redacted] to receive them in a week. Initially, they said it would be shipped from China, and now we are in mid-May, I don't know where my package is or when it will arrive (after paying €72 for shipping). The store keeps telling me not to worry and just wait. I can't open a dispute because they keep extending the shipping protection!!!!!! I spent over €[redacted], and I want my money back!!! Please help me because I can't do anything on my own! Store RUOTONGSEPT Official Store Order Number [redacted][redacted]

It's been over 60 days since I placed my order and have yet to receive my items. I am really unsatisfied with your service for the following reasons: 1) I paid on March 5th, but due to a delayed item, my order didn't ship until March 14th. 2) I specifically requested expedited shipping due to your mistake, but my request was not met. 3) Yesterday, the delivery deadline was extended by another 30 days without my consent via email. 4) I reported the delay to your customer service but only received a vague response. Unacceptable!

I provided the product details for the ordered item OR4DIDATO and paid for it, but it never arrived. I would like a refund. Order Time: 01:28 Mar. 27, [redacted] Store Name: SU SHOP Store Order Amount: €95.78 Product: Industrial Ultrasonic Air Humidifier Mute Commercial Supermarket Vegetable Mist Maker 13L Fogger Spray Anion Humidifiers Product Properties: White Also comes with a hose Awaiting delivery. Open Dispute. Your order will be closed in: 70 days 30 minutes.

Good morning, I am having an issue with a defective product that was sent to me: [redacted][redacted]. I have already informed the seller and requested a refund to my account. Unfortunately, no one from the AliExpress customer service team has been able to assist me, and there is no toll-free contact number available to resolve this issue. I also request that all communication be in Spanish. I kindly ask for the faulty product to be collected promptly and a refund to be issued to my account. I look forward to receiving positive news. Thank you.

Hello, I am having trouble resetting my password following the instructions provided. When attempting to register, I receive a link to create a new account. However, I am unable to register as I am informed that there is already an existing account associated with my email address. Therefore, I am unable to reset my password. I am interested in purchasing a package from Changsha Ruichi Nonferrous Metals consisting of 10x100g Gallium for a total of EUR [redacted].80 plus EUR 12.39 for delivery.

Good morning, for about ten days now, I have been trying to communicate the issue that I have not received the treadmill, which supposedly was delivered in late April in Russia. Initially, in the chat, I was informed that the order was still in transit. Now, when it shows as delivered, I am being told I cannot open a dispute because it has been two weeks. I provided the correct address and have already made the payment. If this matter is not resolved, I will have no choice but to report it to the authorities.

I am facing an issue with an item I bought on AliExpress, specifically a pair of tennis shoes for my granddaughter. I have been waiting for a long time for them to arrive, and after following the instructions on the app to open a dispute, I am concerned about the process. The option I selected was regarding a "logistic shipping problem," but I am unsure about what that means as there is no tracking information after it left China four weeks ago. I am worried that if the problem is not related to shipping, the money may go back to the seller. I want to ensure my granddaughter does not lose her money after waiting six weeks for the shoes. I know a decision will be made by the 20th, but I am anxious about the outcome. My name is Larry Parsons, and the order was placed on 4/1/20. I would appreciate assistance in resolving this issue promptly. Thank you. - Larry Parsons.

The seller recently contacted me about my order, explaining that they couldn't ship it due to quality concerns. They suggested I either cancel the order or choose a different item from their store. The seller is advising me to frame the cancellation as my decision rather than their fault, but unfortunately, I cannot cancel at this point. Upon opening a dispute, the seller informed me that the only way to receive a refund is to cancel the dispute. They warned that failing to do so would result in a loss of funds and support from the platform. Since my order was never shipped, I simply seek a refund for the purchase.

Good afternoon, since last year, I've been waiting for a delivery that was sent to my address but have not received it to date, nor have I received the payment for the order. The email I sent was bounced back with details provided. It seems that the recipient mailbox was full or the email exceeded the recipient's system limit. Suggestions were given for a solution. The original email has been attached for reference. Apologies for the inconvenience.

Dear community, I added a pack of [redacted] surgical masks to my cart for purchase. However, during checkout with a virtual Visa Card, I encountered a security error. Despite successfully using a different virtual card two days prior, I faced challenges when Alipay directed me to an Appeal page. I tried to upload an image of a credit card with a number I do not possess, preventing me from proceeding with the form submission. Frustrated, I canceled the order and the virtual card. To resolve the situation, I registered a new virtual Visa Card with Alipay successfully. Yet, when attempting to repurchase the product, I encountered the same security error requesting an image of a specific card I do not own (ending in [redacted]). This has left me at a standstill and seeking guidance on how to move forward from Aliexpress. Any assistance would be greatly appreciated. Thank you.

I recently ordered a Wavlink AC [redacted] from Home Appliance store. After placing the order, their representative informed me of a full refund due to the lockdown affecting mail services from other countries. Despite not canceling the order for that reason, they assured me of a refund. Within five days of the order expiration, they proactively initiated a dispute to maintain their store ratings. They provided a wrong tracking number for shipment, mentioning a different country instead of Pakistan, where I am located. This issue has been consistent across the four out of five orders I have placed on Ali Express with this store. For more details, please refer to my inbox conversations with the Home Appliance Store agents. Thank you.

Hello, on February 25th, I placed an order with order number [redacted][redacted]. I raised a dispute after the purchase protection ended due to not receiving my package. The seller did not agree to a refund, and AliExpress suggested waiting 10 more days for the package to arrive. After the additional 10 days, I was told my request was invalid and to wait another 10 days. The dispute began at the start of the month, but the seller keeps postponing it. The customer service or automated responses keep extending the timeline for almost 3 weeks. This situation feels frustrating as this is the second time I have not received orders from this seller, yet AliExpress is supporting them instead of resolving the issue fairly. I am unable to file a chargeback as my card has expired, and this delay feels unjust. Thank you for looking into this matter.

Hello, I purchased a Huawei Mate 20 Pro display LCD screen for $93 on May 18, [redacted], at 7:52 AM. During the payment process on AliExpress, I encountered an error page. Despite this, I noticed the payment had been deducted from my e-banking account. When I checked my orders on the site, I couldn't find any record of my purchase. The seller has not reached out to me either, leaving me with a $93 charge on my bank account but no order confirmation. Unfortunately, I don't have any information about the seller to follow up. Thank you, even if you are unable to assist me with this issue.

I have attempted to contact the seller multiple times before the shipment and made several attempts to cancel my order, providing reasons each time. Unfortunately, the seller declined my cancellation as they did not want me to report their lack of communication with buyers to AliExpress. Despite my honesty about the seller's unresponsiveness, they insisted I change my cancellation reason. When I refused, they went ahead and processed the item a few hours ago. Dealing with this seller has been a complete nightmare. I have reached out to customer service, but they have been unhelpful in resolving this issue. I urgently require a refund as I cannot afford to lose money. If the seller has already dispatched the item, I won't receive it as it was meant to be a gift. This situation needs immediate attention, and I have evidence of the interactions for reference.

I purchased a MiFi router from June Computer Accessory Store. Before making the payment, I specifically inquired if the device is compatible with the frequency in my country. After confirmation from the seller, I placed the order. Unfortunately, upon receiving the router, I found out it does not support my local frequency as confirmed by my service provider. I contacted the seller, who admitted the mistake and assured me they would resolve the issue by contacting their supplier. Despite my warnings about opening a dispute, the seller delayed any resolution until suggesting I go ahead and file a dispute. By the time I tried to do so on AliExpress, the window for disputes had closed. Now, the supplier has stopped responding to my messages. I have documented proof of our conversations.

I want to share my experience with an order I placed for a wavlink AC [redacted] at Home Appliance store. After the order was placed, they offered a full refund due to the lockdown affecting mail from other countries. I opted not to cancel my order for other reasons they provided. As the order deadline approached, they initiated the next step to maintain their store ratings. They informed me to open a dispute through the order receipt for a refund as they had not dispatched the item and had provided an incorrect tracking number. This situation made me dubious as the tracking number suggested the parcel was in another country, not Pakistan where I reside. I encourage you to review the correspondence I had with the agents at Home Appliance Store in my inbox for further details. This issue only seems to have occurred with this particular store out of the five orders I have placed on Ali Express. Your attention to this matter is appreciated. Thank you.

Order Number: RB[redacted]94SG Hello, I recently ordered the Wavlink AC [redacted] from Home Appliance store. Shortly after placing my order, I was informed that I would receive a full refund due to lockdown restrictions disrupting international mail. I did not cancel the order. The store proceeded with the delivery, although I was aware that the order would expire in five days. To maintain their store ratings, they advised me to open a dispute for a refund as they provided a false tracking number for a different country. This situation only occurred with this store, and I have had no issues with my other four AliExpress orders. Please review this matter further. Thank you.