Appeal against Judgment for Order No:*****************This package was mistakenly stopp...

GetHuman-mertonma's customer service issue with AliExpress from April 2020

Help with my AliExpress issue
First: share to improve GetHuman-mertonma's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mertonma may need:
Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman-mertonma's own words
Appeal against Judgment for Order No:*****************This package was mistakenly stopped by HMRC and had customs tax applied with additional handling charges applied by Royal Mail. The package value was below the **.**GBP threshold so I contacted HMRC who advised me to request a refund via form BOR***. However, the Royal Mail handling charge was not refundable. As these charges would equal the value of the goods I informed Royal Mail that I refused to accept delivery and that the package should be returned to sender. That is why the package was at the Royal * Mail hub without me attempting either to collect or have it delivered. After the date to pay the charges elapsed it would by default returned to sender. I informed the seller of the situation and given the fact that to pay the applied charges would have doubled the cost of the goods my actions were reasonable. Moreover, I left the seller a choice to resend the goods or to provide a refund. Given all this evidence I submit that the judgement is grossly unfair and biased in favour of the seller. With this outcome the seller gets my money and the goods returned. If this judgement is not reversed I intend to lodge a complaint with PayPal and or my Bank*credit card. Regards, Steve Heppolette

GetHuman-mertonma did not yet indicate what AliExpress should do to make this right.

How GetHuman-mertonma fixed the problem

We are waiting for GetHuman-mertonma to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-mertonma
Apr 19th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 17434 others
0 customers following this


GetHuman-mertonma started working on this issue
Apr 19th, 2020 3:11pm
GetHuman-mertonma indicated the issue is not fixed yet.
Apr 19th, 2020 10:50pm