Hello, I purchase a watch on Aliexpress on November **, **** (Order ID...

GetHuman-wuhaomac's Refund a Charge issue with AliExpress from March 2020

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The issue in GetHuman-wuhaomac's own words
Hello, I purchase a watch on Aliexpress on November **, **** (Order ID ****************) but it stopped working in two weeks, so I contacted the seller to return the watch for a refund. The seller deliberately told me to ship the watch directly to him and did not tell me anything about going through the official Aliexpress return process. I shipped the watch back to the seller at my own expense and waited for over two months but nothing happened. The seller still insist that he has not received the item and would not give me any refund. I've uploaded all the evidence within the Aliexpress dispute channel and contacted the Aliexpress customer service several times during this period, one agent (named Francis) promised to refund me the full price after one month. I've disputed twice on Aliexpress and uploaded everything I have but still have been told my dispute was not successful. I've paid over $*** but now I've got nothing! This is unacceptable!

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AliExpress

Refund a Charge issue
Reported by GetHuman-wuhaomac
Mar 24th, 2020 - 2 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 16506 others
0 customers following this
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Timeline

GetHuman-wuhaomac started working on this issue
Mar 24th, 2020 3:36pm
GetHuman-wuhaomac indicated the issue is not fixed yet.
Mar 24th, 2020 7:47pm
GetHuman-wuhaomac indicated the issue is not fixed yet.
Mar 25th, 2020 5:23pm
GetHuman-wuhaomac indicated the issue is not fixed yet.
Mar 26th, 2020 2:26am
GetHuman-wuhaomac indicated the issue is not fixed yet.
Mar 31st, 2020 3:30am

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