Hello, I purchase a watch on Aliexpress on November **, **** (Order ID...

GetHuman-wuhaomac's Refund a Charge issue with AliExpress from March 2020

Help with my AliExpress issue
First: share to improve GetHuman-wuhaomac's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-wuhaomac's own words
Hello, I purchase a watch on Aliexpress on November **, **** (Order ID ****************) but it stopped working in two weeks, so I contacted the seller to return the watch for a refund. The seller deliberately told me to ship the watch directly to him and did not tell me anything about going through the official Aliexpress return process. I shipped the watch back to the seller at my own expense and waited for over two months but nothing happened. The seller still insist that he has not received the item and would not give me any refund. I've uploaded all the evidence within the Aliexpress dispute channel and contacted the Aliexpress customer service several times during this period, one agent (named Francis) promised to refund me the full price after one month. I've disputed twice on Aliexpress and uploaded everything I have but still have been told my dispute was not successful. I've paid over $*** but now I've got nothing! This is unacceptable!

GetHuman-wuhaomac did not yet indicate what AliExpress should do to make this right.

How GetHuman-wuhaomac fixed the problem

We are waiting for GetHuman-wuhaomac to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

Refund a Charge issue
Reported by GetHuman-wuhaomac
Mar 24th, 2020 - 8 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 16506 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman-wuhaomac started working on this issue
Mar 24th 3:36pm
GetHuman-wuhaomac indicated the issue is not fixed yet.
Mar 24th 7:47pm
GetHuman-wuhaomac indicated the issue is not fixed yet.
Mar 25th 5:23pm
GetHuman-wuhaomac indicated the issue is not fixed yet.
Mar 26th 2:26am
GetHuman-wuhaomac indicated the issue is not fixed yet.
Mar 31st 3:30am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians