AliExpress Customer Service Issues

I have invented a groundbreaking product for the outerwear industry and seeking immediate contact. There may be attempts to dissuade you from connecting with me due to the substantial profit potential. Do not be swayed by false threats, even if they claim to be dangerous individuals. These are likely fabrications to deter you from pursuing this lucrative opportunity. Please reach out to me promptly before any coercion tactics compromise the significant financial gain this invention could offer.

Dear Alibaba Co., I made a purchase from one of your sellers last December for 18 pieces of the 24v electric Linear Actuator with metal gear, 150mm 100N 90mm/s stroke. Initially, the seller quoted a price excluding shipping, which we were unaware of. After my colleague sent the payment, the seller informed us about the shipping cost discrepancy. We tried to rectify this, but the order was cancelled before the additional payment could be made. Waiting for the refund on AliExpress, we were informed it could take up to 20 days. However, the refund has not been received yet. Neither our bank nor the seller has any record of the returned money. Kindly investigate why the amount of $* has not been refunded. I appreciate your prompt attention to this matter. Thank you.

To: Cst Brett Bursey, Cape Breton Regional Police Services I wish to bring to your attention the ongoing criminal fraud involving the sale of solar panels by Ali Express in cooperation with Love Tech Digital, Team Sale Trading Company, and Tingui Trading Co Ltd. Despite their claims of providing [redacted]-watt solar panels, upon testing, the panels are found to produce less than 1 watt. I have initiated a report with you, Cst Brett Bursey, and am in the process of pursuing criminal charges. Ali Express has agreed to refund me varying amounts ranging from $2 to $13 per panel, whereas I was fraudulently charged $75 to $90 per panel. They have also offered a full refund for some panels if returned within 7 days with a tracking number. The shipping cost back to Canada exceeds $[redacted] and will take over 9 days. I am seeking the corporate address and attorney contact information to pursue a civil lawsuit in Nova Scotia against these companies and their CEO. I intend to press criminal charges against these deceitful companies for their misleading practices, as per the Criminal Code of Canada sections provided. I plan to further report this fraud to the Chinese Police and Interpol to address this deceitful activity internationally. Kindly provide me with the necessary contact information for my civil suit. Sincerely, Doug Copp

I'm experiencing an issue with a seller. I placed an order for some hair bundles on Saturday, February 22. I decided to cancel my order on Monday, February 24, as my package was not going to arrive on time. The seller agreed to issue a refund, but they keep requesting me to cancel my refund and provide them with my password to give me a direct refund. This request seems unreasonable. I am eager to receive my refund promptly, so I am seeking assistance to facilitate the return of my funds.

I require more information about the policies of Aliexpress. I would like to discuss the following policy, which can be found on Aliexpress by clicking on the money-back guarantee icon displayed when viewing products that offer it: Policy details: "Note: You are eligible for a single free local return for each order. Should you request multiple returns within one order, only the first return will be free of charge. Any additional return requests will still be serviced locally, but you will be responsible for covering the return shipping costs to the assigned local return address. Therefore, we recommend consolidating returns to avoid incurring extra shipping expenses." I aim to confirm the interpretation of the statement, "If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address." My understanding is that customers can avail of complimentary return shipping for only one item per order. Thus, if a purchaser places multiple items in one order, they are entitled to free return shipping for only one item. If the buyer submits another order with a distinct order number, they will still receive a complimentary return but also for only one item per order. Is it accurate? Does the policy indeed allow for only one free return per order?

Hello, I'm a customer from Japan who bought a 12-volt high-capacity battery from a Chinese company on AliExpress. Unfortunately, the product arrived with a defect. I have engaged in dispute resolution through AliExpress with the seller. We have agreed that I will return the item, the seller will refund me, and they will cover the return shipping costs. The deadline for the return is March 4th. I am facing some challenges with the return process. The battery is classified as dangerous goods, making it difficult to find a carrier for international delivery. Additionally, I am unsure how to arrange for shipping and duties to be covered by the seller. Lastly, I am unable to communicate directly with AliExpress during the dispute, making it challenging to seek guidance. If anyone has experience or advice on how to address these issues, I would appreciate your insights.

I placed an order on November 29th for a Chuwi i10 Air from the official Chuwi Store on AliExpress. The order number is [redacted]. After receiving the item in two parts, everything seemed fine until I started using the pen, which came with the tablet. Unfortunately, every stroke with the pen scratches the tablet, causing damage. Despite contacting the seller, they only advised me to be careful, suggesting the screen protector might be causing the issue even though the tablet didn't come with one. I am unable to resolve this problem with the seller and am seeking a refund or repair, as I cannot effectively use the tablet in this condition.

I purchased a pair of TWS earbuds from a seller. Unfortunately, one of the earbuds has a very faint sound, only about 20% of the volume of the other one. I reached out to the seller immediately and provided a video of the issue upon their request. The seller suggested cleaning the earbuds, which I found strange for a new product, but I inquired about the cleaning process with no response received. Despite sending multiple reminders, I did not hear back from the seller in time, so I had to open a dispute on AliExpress. It was challenging to explain the situation fully within the [redacted]-character limit. The seller misrepresented that I did not follow their instructions, leading the dispute to be closed with a prompt to accept or deny the resolution. Feeling frustrated, I accepted but now struggle to reopen the dispute due to file upload errors. It's incredibly difficult to prove the earbud's fault in a video when the sound is too low to capture effectively. Shipping the item back to China from India would be costly, so I am willing to pay half the price since one earbud is functional.

Hello, I would like to report a discrepancy in the charges on AliExpress. The items in my cart total $[redacted].75 but I am being charged $[redacted].31, which is over 3% more than my bank's exchange rate fee. I did not place the order due to this difference, and I have screenshots showing the discrepancy. I provided proof from the bank that they charge a 3% fee, and I need AliExpress to track the transaction. Even though I did not make the payment, I want to understand why there is a difference in the amount they want to charge me. I have sent screenshots and information to support my case and am waiting for further assistance. My email address is DEBBIEBELLRE@[redacted]. Thank you for your help in resolving this issue promptly.

Hello, I've had an account for some time now and made a recent order. However, in the past two weeks, every time I attempt to place an order, I encounter a pop-up at checkout saying, "Oops! Something went wrong. Please refresh the page and try again." I've tried refreshing and even updated my card details, but the error persists. When I reached out to the online chat service for help, they asked irrelevant questions that didn't address my problem.

I have encountered issues with multiple sellers on Aliexpress who asked me for additional payment after I had already paid and the transaction was confirmed. Despite reaching out to Aliexpress customer service through chat three times, the sellers have not sent the items I purchased. They keep delaying the shipping period without explanation and do not respond to my messages. I have been waiting for over a month, and some sellers do not even acknowledge my inquiries. I have had to cancel orders because the sellers did not send the items after receiving payment. The sellers also did not refund my money. This pattern has been ongoing since January. I believe there should be better communication regarding shipping, payments, cancellations, and disputes between buyers and sellers on the platform.

Hello, I placed an order back in January and have yet to receive it. The order was made on January 27, [redacted], at 15:37. The order number is [redacted][redacted]. I have been monitoring this order for the past two months, and despite being told it has been shipped, the tracking information shows otherwise. The estimated waiting time keeps getting extended, which is quite inconvenient. Additionally, the shipping progress is not being updated, even after contacting the store online. It seems like many other customers are facing similar issues with this store, and I am concerned that it might be a fraudulent operation. Interestingly, the day after I placed my order, the item I purchased was supposedly the last one available. I would appreciate any assistance in resolving this matter as I have been waiting for an extended period. Thank you.

Respected Team, I am experiencing long delays with my AliExpress orders, with several items still pending delivery since December [redacted]. While some have tracking numbers showing arrival in Israel, they have not been delivered to me even after two months. There seems to be a discrepancy between the promised delivery time and the actual service provided by the Israeli Post. My daughter received her Amazon order within a week, highlighting the inefficiency of the current system. I urge AliExpress to address these delays promptly to avoid losing customers like myself to competitors. Additionally, the Hebrew translation on the website and product descriptions needs improvement as it does not accurately reflect the items. Sincerely, Mr. LB from Israel

My order was shipped on time from China but unfortunately wasn't delivered. The shipping agent's tracking system mentioned an incorrect or illegible address. Despite having received parcels from Aliexpress correctly in the past, this time, the address might have been mistakenly inputted by the seller or damaged during transit. I reached out to the local post office to no avail due to the wrong address, resulting in the loss of the parcel. After lodging a dispute, it took four months to hear back from AliExpress only to find out they deemed it my responsibility with no refund issued. This experience has left me disappointed, leading me to discontinue future dealings with Aliexpress. I felt compelled to share this cautionary tale with others regarding the handling of disputes by Aliexpress.

Subject: Issue with AliExpress Order Dear AliExpress, I am writing regarding my order made with FeiyuTec on 27th December [redacted]. I received a product different from what I ordered which led me to open a dispute on 7th January [redacted]. The package was returned on 21st January [redacted] and after three delivery attempts, it reached its destination on 22nd February [redacted]. The seller claimed the package was empty upon opening, but the original receipt shows a different weight discrepancy compared to the delivered item, a G6 Plus. I have been patiently waiting for a refund and I am disappointed by the handling of this situation. I expect better treatment as a loyal customer, considering the amount I spend on your platform. Your immediate attention to this matter would be greatly appreciated. Sincerely, Richard J.

Regarding Order ID: [redacted][redacted], I am experiencing issues with the parcel delivery. It did not reach the "Paketshop" as expected. I am unsure of the next steps to either receive the ordered item or a refund. My attempts to contact Aliexpress have been unsuccessful; the automated replies from "EVA" have not resolved the matter. Despite the seller claiming delivery, there is no information on who received it, and no signature was provided. I am inquiring about the delivery company used in Germany and if there is a local tracking number available. If DHL was the service provider, a tracking number is usually provided along with the recipient's name for verification. It's important to have a signature as proof of delivery. Please share details on the recipient and provide any available tracking information. Regards, H.W.

Dispute Reference [redacted][redacted] Hello AliExpress, I placed an order with FeiyuTec on 27.12.19, and I received a product different from what I ordered. I opened a dispute on 07.01.[redacted]. The package was returned on 21.01.[redacted] and eventually delivered on 22.02.20 after three attempts. The seller opened the package in a video and found it empty, despite the original receipt stating a weight of 1.415kg for the package, while the ordered item's weight is 1.2kg. I am awaiting a refund for this deceitful behavior. I hope for a resolution as prompt and respectful as companies like Amazon provide for their customers. My account history with you should reflect my regular patronage, but this experience has left me without compensation for the inconvenience. Regards, R.J.

Hello, I am facing a complex issue and I am seeking assistance. I bought a bicycle for €[redacted] in November [redacted] with order ID [redacted][redacted]. Despite not receiving the bike and the seller being unresponsive to my messages, I initiated a dispute a month ago. The seller later claimed to have shipped the bike and provided a different tracking number during the dispute. The dispute ruling required me to obtain evidence from the post office to prove non-delivery. It was challenging, but I now have the necessary documentation confirming that the provided tracking number does not belong to me. How do I proceed to get a refund? I am hopeful for a prompt resolution. Thank you. Warm regards, Erik P. :)

Hello, I recently made a purchase with ORDER ID: [redacted][redacted], but encountered issues with customs in Croatia due to missing paperwork from the seller. Despite my efforts to rectify the situation by requesting an invoice, the seller provided an invalid one. The item was then marked as delivered by DHL, although they are now returning it. The seller has been unresponsive and is requesting an additional $[redacted] for shipping. I feel scammed and frustrated as there seems to be no support from AliExpress. Any advice on how to proceed would be appreciated. Thank you. - Ivan

I received notification that my dispute with the seller on AliExpress has concluded, but to my disappointment, I am not receiving a refund. I returned the speaker docks ordered under [redacted][redacted] and provided a video as evidence to AliExpress. Despite evidence, I had to pay for shipping to return the item. The USPS tracking number [redacted][redacted]73 confirms the package reached 57 Industrial Road, Berkeley Heights NJ [redacted] on 2/15/20. My attempts to update the tracking number on the dispute page were unsuccessful. Contacted various email addresses and phone numbers provided by AliExpress with no response. I am frustrated as the speakers have been returned, but AliExpress denies me a refund. I have filed an appeal, but my hopes are low. If not resolved, this will be my last purchase on AliExpress. Regards, Richard Findsen.