I brought a Funko Pop Vinyl from a seller from AliExpress. The product was large in siz...

GetHuman4293942's customer service issue with AliExpress from January 2020

Help with my AliExpress issue
First: share to improve GetHuman4293942's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4293942 may need:
Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman4293942's own words
I brought a Funko Pop Vinyl from a seller from AliExpress. The product was large in size and in a collectable box so I assumed there would be good protection within the parcel. The parcel arrived in awful condition and I asked the seller to replace the item. After a little arguing back and forth the seller agreed to send another box if I brought another item. I went into the sellers store and brought one of the cheapest items. Today, the second parcel arrived and it’s in the exact same condition as the first, as well as, they sent the wrong item that I brought for them to resend the box. I am unsure as to how to get around this issue as I feel the seller will not send another box and if they do it will end up in the same condition. Overall I would either like a refund of the £** that I spent or a box in a good condition.

GetHuman4293942 did not yet indicate what AliExpress should do to make this right.

How GetHuman4293942 fixed the problem

We are waiting for GetHuman4293942 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4293942
Jan 26th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 15980 others
0 customers following this


GetHuman4293942 started working on this issue
Jan 26th, 2020 12:56pm
GetHuman4293942 indicated the issue is not fixed yet.
Jan 27th, 2020 1:10pm