I brought a Funko Pop Vinyl from a seller from AliExpress. The product was large in siz...

GetHuman4293942's customer service issue with AliExpress from January 2020

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The issue in GetHuman4293942's own words
I brought a Funko Pop Vinyl from a seller from AliExpress. The product was large in size and in a collectable box so I assumed there would be good protection within the parcel. The parcel arrived in awful condition and I asked the seller to replace the item. After a little arguing back and forth the seller agreed to send another box if I brought another item. I went into the sellers store and brought one of the cheapest items. Today, the second parcel arrived and it’s in the exact same condition as the first, as well as, they sent the wrong item that I brought for them to resend the box. I am unsure as to how to get around this issue as I feel the seller will not send another box and if they do it will end up in the same condition. Overall I would either like a refund of the £** that I spent or a box in a good condition.

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AliExpress

Customer service issue
Reported by GetHuman4293942
Jan 26th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 15980 others
0 customers following this

Timeline

GetHuman4293942 started working on this issue
Jan 26th, 2020 12:56pm
GetHuman4293942 indicated the issue is not fixed yet.
Jan 27th, 2020 1:10pm