Dear AliExpress, I ordered a Todoroki cosplay (Order ID: ****************) and it hasn...
GetHuman-elisejoy's customer service issue with AliExpress from January 2020
Help with my AliExpress issue
The issue in GetHuman-elisejoy's own words
Dear AliExpress, I ordered a Todoroki cosplay (Order ID: ****************) and it hasn’t been verified yet. I received an email saying my payment was successful a week ago (*nd of Jan), but haven’t heard anything about my pay being verified. The money has definitely left my account. Could you please resolve this issue or give me a full refund? Thank you.
GetHuman-elisejoy did not yet indicate what AliExpress should do to make this right.
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How GetHuman-elisejoy fixed the problem
I contacted the seller and they explained the process to me properly. They explained I’ll receive the verification email when it is shipped.
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GetHuman-elisejoy confirmed the issue is fixed. Hooray!
Jan 9th 12:53pm
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