Dear AliExpress, I ordered a Todoroki cosplay (Order ID: ****************) and it hasn...

GetHuman-elisejoy's customer service issue with AliExpress from January 2020

Help with my AliExpress issue
The issue in GetHuman-elisejoy's own words
Dear AliExpress, I ordered a Todoroki cosplay (Order ID: ****************) and it hasn’t been verified yet. I received an email saying my payment was successful a week ago (*nd of Jan), but haven’t heard anything about my pay being verified. The money has definitely left my account. Could you please resolve this issue or give me a full refund? Thank you.

GetHuman-elisejoy did not yet indicate what AliExpress should do to make this right.

How GetHuman-elisejoy fixed the problem
I contacted the seller and they explained the process to me properly. They explained I’ll receive the verification email when it is shipped.
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AliExpress

Customer service issue
Reported by GetHuman-elisejoy
Jan 8th, 2020 - a year ago
Fixed
GetHuman-elisejoy shared how to fix
Seen by 14 customers so far
Similar issue to 15418 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman-elisejoy started working on this issue
Jan 8th 12:39pm
GetHuman-elisejoy indicated the issue is not fixed yet.
Jan 8th 9:01pm
GetHuman-elisejoy indicated the issue is not fixed yet.
Jan 8th 9:31pm
GetHuman-elisejoy confirmed the issue is fixed. Hooray!
Jan 9th 12:53pm

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