Helo*I have ordered this massage gun from a seller on *th Dec ****. They took * days to...

GetHuman4088915's customer service issue with AliExpress from December 2019

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The issue in GetHuman4088915's own words
Helo*I have ordered this massage gun from a seller on *th Dec ****. They took * days to ship my order and today they say that ther parcel was returned to them and it cant be shipped now. they want extra $** DHL shipping fees?!? i think they are lying about dhl shipping fees because it cost says on their item page $*** DHL shipping fees.*Their message: *"Order No********************Sorry to bother you.**We are terribly sorry for bothering you and telling you that the order was returned back to us, due to the logistic problem, it can not be resent , then how about we resending you the order via DHL ? and would you mind adding ** $ as the difference of post fee for this order?**If you don't agree, Could you please open the dispute about *-** days later in "refunding and return" with choosing the "personal reason"? (the other reason effect us a lot), then we will agree with your dispute and the Aliexpress will return your money to the card you paid for the order. *please kindly do as the below :*(*) choose 'return and refund' then"do you receive the package",you can choose "yes"(Do not worry, even if you choose 'yes', you need not return item)*(*) The personal reason as the refunding reason such as :you don't want it etc.**We will accept your application very quickly once the reason is like above.*We sincerely apologize for all these troubles and hope your kind understanding.**Look for your reply **Best regards"**i cant even open a dispute to refund my money. it says that i need ** days after shipping of product to open one.**"please kindly do as the below :*(*) choose 'return and refund' then"do you receive the package",you can choose "yes"(Do not worry, even if you choose 'yes', you need not return item)*(*) The personal reason as the refunding reason such as :you don't want it etc." **i seriously dont trust them. i just want my money back to my account immediately

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AliExpress

Customer service issue
Reported by GetHuman4088915
Dec 13th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 14724 others
0 customers following this

Timeline

GetHuman4088915 started working on this issue
Dec 13th, 2019 12:08pm

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