AliExpress Customer Service Issues

I've been attempting to buy an item for a customer, but every time I try to make the purchase, it either says "order closed" or prompts me to file an Alipay dispute. I uploaded images of my card and ID on the dispute, but it seems they suspect fraudulent activity, even though it's truly me making the purchase with my own card. My customer is eagerly awaiting the product, so I really need the order to go through smoothly and be shipped. Thank you.

The Umidigi Official Store on AliExpress has truly tarnished the reputation of the platform. Despite claiming to have [redacted] phones in stock, the shipping takes over a month, indicating a lack of transparency in their operations. Their unresponsiveness to customer messages and poor customer service only adds to the frustration. It seems unlikely that I will receive the phone I ordered and paid for a month ago. The store needs to prioritize honesty and accountability to regain customers' trust. Anyone doubting my experience can verify it by checking the feedback and forums. Their practices have severely impacted AliExpress' image. Thank you.

I am in need of assistance regarding my recent order. The order number is LX[redacted]20CN, and the seller, TDHHX store, initially sent me incorrect information which led me to open a dispute before receiving the goods. AliExpress refunded me $0, and upon receiving the items, I discovered they were damaged. Unfortunately, I am unable to open another dispute to seek a refund. Despite reaching out to the seller for the past six days, they have been uncooperative and unwilling to assist or provide a refund. I have been unable to find any helpful information on the AliExpress help page.

My order number is LX*********CN. The seller, TDHHX store, initially sent me a wrong message, causing me to open a dispute out of concern before receiving the goods. AliExpress refunded me $*. When I finally got the goods, they were broken. Without the option to reopen the dispute, I am unable to recoup my losses. I have been trying to communicate with the seller for * days, but they are uncooperative and unwilling to offer a refund or assistance. I have not found any helpful support on AliExpress' help page. The seller is claiming the damage occurred during shipping, but I am seeking a refund from AliExpress.

I purchased a makeup pouch from We Are Family Store. I needed to update my address as it was incorrect. Although I could have canceled the order since it had not been shipped yet, I decided to contact them to see if they could update the address or if it would be easier to cancel and reorder. Unfortunately, they shipped it to the wrong address and changed the status from "to be shipped" to "shipped." They have only apologized for the inconvenience caused. Since they are not being helpful, I am reaching out here for assistance. I would like either a refund or for the pouch to be delivered to my correct address.

I am Nataliya K. from Croatia. I have an AliExpress account linked to my email [redacted] While accessing on my laptop in November, my account was blocked, and attempts to recover it via SMS to my number +[redacted]8 failed. Despite my working cell phone, I couldn't receive SMS. Recently, I logged out of the phone app accidentally and faced the same issue with SMS verification, halting access to my orders (Peppa pig toys, dog mat, and baby doll clothes). I urgently need to resolve this to proceed with pending purchases. It's common to use AliExpress on multiple devices. Thank you for your help.

Every time I attempt to log in to AliExpress, I face this issue. I am suffering from various severe illnesses, including early-stage cancer, which has left me unable to use my hands. When I reach the verification step, they ask to send a code to my phone, which I cannot operate due to my condition. I have inquired about changing the verification method to send it to my email at [redacted] I am feeling very overwhelmed, especially now that my hands are giving me more trouble.

I purchased a projector from AliExpress on November 11, [redacted], with an estimated delivery time of 3-7 days from Spain to Germany through the seller Xiaomi MC Store. Unfortunately, the delivery time has been extended four times, and after numerous attempts to contact the seller, the order's status was updated to shipped on November 30 with a nonfunctional tracking ID. Today, 10 days after the supposed shipping, the seller provided a new tracking ID, necessitating an additional 10 days before I can open a dispute. The order number is [redacted][redacted]. Thank you and regards, Sebastian Straßer.

I purchased an MI Band 4 from AliExpress, with an expected delivery by the end of November. Unfortunately, over three weeks past the due date, the item has not arrived, and the shipping status indicates it is being held by customs. Despite numerous attempts, the seller has not responded to my messages. When trying to seek help from AliExpress, I have been unable to find a way to contact them directly regarding this issue. As a result, I have opened a dispute, yet I am unsure of the next steps.

I purchased a pair of Adidas Ultra Boost sneakers on October 16, and the seller informed me that the package was lost. I opened a dispute to request a refund since the item would not arrive by Christmas. Originally, the refund was supposed to be issued by the eighth, but now they are delaying it until the 15th. This process has been ongoing for a considerable amount of time, and I simply want my money back. Thank you.

I placed an order at the end of November and paid in cash the next day. The order number is 8[redacted] 7[redacted] 1[redacted] 74. I never received a payment confirmation, so when I checked, the order was canceled due to allegedly not completing the payment. I tried chatting through the app for a solution but got no help. I attached an image of the order, and when I tried to attach an image of my payment receipt, the chat disconnected. I am looking for a way to receive my order. I am not interested in a refund; I want the items I purchased and paid for. My email is [redacted], located in Puebla, Mexico, with the zip code [redacted]. For contact, you can reach me at 2[redacted]33. My name is Hugo Rosas Mendoza. Thank you.

I have noticed multiple unauthorized charges on my credit card statement from AliExpress, including a recent one for 6.06 USD on 05-JUL-19. It seems someone is repeatedly using my card on their website. I would appreciate it if you could provide me with the email address linked to the account making these fraudulent transactions. It is important to identify the individual responsible for these charges to prevent further losses. Your assistance in this matter is greatly appreciated.

Dear Sir/Madam, I, Ajay Kumar Kushwaha, have booked a shipment ([redacted]66) but have not received it yet. When checking the delivery status on Aliexpress.com, it shows "delivery failed." I have verified with the local post office, and they confirm there is no record of this shipment. I am unsure how to proceed in order to receive the shipment or obtain a refund. I kindly request your assistance in resolving this issue. Thank you for your attention to this matter. Best regards, Ajay Kushwaha

Order ID: [redacted][redacted] A month ago, I placed an order with Aliexpress/Tobe Fantacy Store (order number [redacted][redacted]). Despite paying in full, the seller now demands more money. They claimed to have shipped the order, but the tracking information shows it was delivered to the wrong address in Danforth, ME [redacted], while I am in Collinsville, IL [redacted]. Recently, the store raised the price and wants me to refund the original amount. After checking reviews, it appears that no one has received this item from them, leading me to believe they never intended to deliver it. It's frustrating that they have held my money for over a month without sending the item. I will only accept a refund of $67.00 to cover the cost of purchasing elsewhere. If this issue isn't resolved promptly, I will share my negative experience on social media to warn others about Aliexpress and this store. Thank you, B.P. [redacted] S. Wilson Heights Collinsville, Illinois [redacted]

I tried to open a dispute but the system won't let me. It says my order has been shipped and is on its way. There won't be any tracking information available for this shipping method in my country. The seller typically delivers within the promised time frame, but if my package doesn't arrive by the specified date, I should open a dispute. I appreciate your assistance with this matter.

Hello, I purchased an item on AliExpress over a month ago in anticipation of using it for winter. Unfortunately, I have not received it yet, and winter is nearly over. I am hesitant to wait another month to open a dispute. I have reached out to the seller twice, and they mentioned the item is in the country, but according to the tracking information, it is still near China. The item number is LW[redacted]92CN. I would like to request a refund as this delay is unacceptable. Thank you for your assistance in resolving this matter.

Hello, on December 3, [redacted], I bought a Nokia X7 phone from the Zhuifeng Mobile Phone Store. After my payment of $[redacted].23 USD ($[redacted] CAD) was accepted on the second attempt, I received order number [redacted][redacted]. However, I can't see the transaction in my account or my orders. I checked with my bank, and the payment went through successfully. I'm unsure if the seller has shipped my order or received my payment. Kindly review my order details and provide me with an update. Thank you. - Daniel H. from Canada

Hello, I recently made a purchase for ORSA JEWELS STUD EARRINGS, but I am unable to locate the tracking information for the order. The order number is [redacted][redacted]. Additionally, I have a query regarding communication with suppliers. When I send them the message provided, they usually do not include the original price from AliExpress, correct? As I am dropshipping, I kindly request that no invoices, QR codes, promotions, or brand logos be included in the shipments. I would appreciate it if the items could be shipped promptly for potential future orders. Thank you!

Dear AliExpress, Regarding my orders from Home Improvement Mall on June 4, [redacted]: - I ordered 2 Woodturning Chisels and 1 Handle (F, G, D) with Order ID [redacted][redacted]. They arrived well-packaged, but one small part was damaged. Despite informing the seller, I did not pursue a resolution due to it being a low-cost item. On August 26, [redacted], I ordered 1 Woodturning Chisel F with Order ID [redacted][redacted]. The package arrived in a plastic bag and outer plastic wrapping with the heavy part missing. After contacting the sender and courier, I was told a replacement would be sent. Unfortunately, the replacement arrived in a similar inadequate packaging, causing the chisel to fall out before reaching New Zealand. Communications with Home Improvement Mall have been frustrating, with long delays in responses and unresolved issues regarding the poorly packaged items. Despite my efforts to provide evidence of the damaged packaging and missing chisel, the situation remains unresolved. I have never experienced such poor service in over 60 orders. I paid for the item and did not receive it, and it is not my fault. I seek clarification on how to proceed. Sincerely, Ray P.

I accidentally ordered a large quantity of a product and tried to cancel it immediately, but the seller took about 24 hours to respond, saying the item was already shipped. I don't want the order as it was a mistake and not needed for my business. I opened a dispute, but was informed that my buyer protection was invalid. I would appreciate any assistance with this issue.