seller rejected order cancelation for no reason

GetHuman-jeromyzc's customer service issue with AliExpress from November 2019

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Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman-jeromyzc's own words
I tried to cancel this order when it can be canceled, but the seller rejected ... The seller wanted to raise the shipping fee but I didn't agree, so I wanted to cancel the order. I tried to cancel this order when it can be canceled, but the seller rejected my cancelation only because I refuse to pay extra shipping fee.
The seller has the wrong authority to refused my cancelation when it is totally cancelable
get my money back
I give all correct feedback in the past
How GetHuman-jeromyzc fixed the problem

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AliExpress

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Customer service issue
Reported by GetHuman-jeromyzc
Nov 18th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 30781 others
0 customers following this

Timeline

GetHuman-jeromyzc started working on this issue
Nov 18th, 2019 3:42pm
GetHuman-jeromyzc indicated the issue is not fixed yet.
Nov 18th, 2019 3:44pm
GetHuman-jeromyzc indicated the issue is not fixed yet.
Nov 19th, 2019 1:48am
GetHuman-jeromyzc indicated the issue is not fixed yet.
Nov 19th, 2019 10:44pm
GetHuman-jeromyzc indicated the issue is not fixed yet.
Nov 21st, 2019 8:02pm

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