I bought a car seat set from AUTOYOUTH brand on **.**.** and my order number is...

GetHuman-anusel's Missing Order issue with AliExpress from November 2019

Help with my AliExpress issue
The issue in GetHuman-anusel's own words
I bought a car seat set from AUTOYOUTH brand on **.**.** and my order number is ****************, but now when I check my account for tracking updates, I don’t find my product anywhere on the page. Rs.****.**(indian rupees) also got deducted from my account. Please help me.

GetHuman-anusel did not yet indicate what AliExpress should do to make this right.

How GetHuman-anusel fixed the problem
I had logged in directly with my gmail id while placing the order. And then while logging in again I manually entered my gmail id n password , and logged in and couldn’t find my order. Then I just tried logging out n logging in again directly using the google option on the sign in page, then I could see my order.
Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

Missing Order issue
Reported by GetHuman-anusel
Nov 18th, 2019 - a year ago
Fixed
GetHuman-anusel shared how to fix
Seen by 8 customers so far
Similar issue to 30705 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman-anusel started working on this issue
Nov 18th, 2019 4:18am
GetHuman-anusel confirmed the issue is fixed. Hooray!
Nov 19th, 2019 6:30am